SHANEKIA S WHITTED

DURHAM, NC ***** 984-***-**** ad4p0p@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

• New Hire Training

• Cash Handling

• Customer Relations

• Credits and Refunds

• Team Leadership

• Heavy Lifting

• Inventory Stocking

• Exceeding Customer Expectations

• Excellent Written and Verbal Communication

• Customer Experience

• Merchandise Receiving and Handling

• Physical Strength and Stamina

• Hand and Power Tool Operation

• Sorting and Recycling

• Multitasking Abilities

• Quality Standards Adherence

• Janitorial Duties

• Kitchen Support

• Hazardous Chemical Handling

• OSHA Regulations

• Responding to Difficult Customers

• Customer Service and Assistance

WORK HISTORY

Cashier Team Lead, 04/2019 to Current

HARRIS TEETER – Durham, NC

• Trained team members on cash register operation and cash handling.

• Quickly and accurately counted drawers at start and end of each shift.

• Communicated with customers and team members to solve problems.

• Operated POS cash register and equipment to collect payments.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up.

• Worked flexible schedule and extra shifts to meet business needs.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Restocked and organized merchandise in front lanes.

• Worked closely with shift manager to solve problems and handle customer concerns. DISH WASHER, 08/2017 to 04/2019

Assistant Living Of The Elderly – CARY, NC

• Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.

• Efficiently loaded and unloaded dishwashers, cleaning by hand large pots used often by kitchen staff.

• Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.

• Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.

• Paid close attention to instructions from supervisor to complete tasks on time.

• Volunteered to assist staff during peak meal times after completing dishwashing duties.

• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

• Kept work area clean, dry and free of debris to prevent incidents and accidents. Janitorial Technician/Maintenance Technician, 05/2015 to 08/2017 UNC Hospitals – Chapel Hill, NC

• Used time management and efficient cleaning methods to meet deadlines.

• Handled equipment, chemicals and materials properly and with caution.

• Emptied trashcans and transported waste to collection areas.

• Organized and used industrial cleaning products following strict safety procedures.

• Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.

• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

• Troubleshot equipment breakdowns and performed preventive maintenance.

• Followed work orders and specifications for machine and equipment replacement, repair or maintenance.

Stock Clerk, 01/2011 to 05/2015

StockUnlimited – Burlington, NC

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Maintained effective team member communication.

• Answered customer questions and provided detailed product information.

• Greeted customers and directed to requested products.

• Conducted inventory and restocked items throughout day.

• Checked and pulled defective or expired products from shelves.

• Organized warehouse and stockroom areas using forklift and pallet jacks. Housekeeping Room Attendant, 09/2009 to 01/2011

Extended Stay America – Raleigh, NC

• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

• Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard- to-reach areas.

• Restocked room supplies such as facial tissues for personal touch with every job.

• Engaged with guests on room requirements and amenities to promote overall satisfaction. EDUCATION

High School Diploma: 06/2008

Hillside High School - Durham, NC

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