EXPERIENCE

Joseph Vicks

201-***-**** ad4p0f@r.postjobfree.com New Port Richey, FL 34653

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and e ciently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network con guration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. SENIOR TECHNICAL SUPPORT REP

Bisk

Tampa, FL

December 2010 - February 2024

Con gured and troubleshot computer hardware and software, ensuring customer satisfaction with resolution of issues.

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• Identi ed root causes of software errors through debugging techniques like code tracing or log analysis.

• Resolved complex technical problems through research and analysis, utilizing excellent diagnostic abilities. CUSTOMER SERVICE REPRESENTATIVE

Bisk

Tampa, FL

August 2021 - February 2024

• Maintained a high level of professionalism when dealing with di cult customers. Demonstrated excellent communication skills, both verbal and written, in order to e fectively interact with customers.

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• Provided exceptional customer service to ensure customer satisfaction. ENROLLMENT REPRESENTATIVE

Bisk

Tampa, FL

November 2009 - December 2010

• Provided excellent customer service to students, parents and sta f in person, over the phone and via email.

• Assisted with student enrollment forms, data entry and veri cation of information.

• Created promotional materials for recruitment events such as open houses or college fairs. SALES ASSOCIATE

CableVision

Oakland, NJ

February 2006 - January 2009

• Greeted customers warmly and o fered assistance.

• Helped customers nd and select products.

• Kept work area clean, organized and free of clutter at all times. B2B SALES REPRESENTATIVE

Myron

Hackensack, NJ

August 2003 - September 2005

• Adhered to strict deadlines while managing multiple accounts simultaneously.

• Negotiated complex contracts with potential customers utilizing persuasive negotiation tactics.

• Created and implemented strategic business plans to target new markets and increase sales volume. EDUCATION

REFERENCES

APPLICATIONS DEVELOPER

Accenture

Florham Park, NJ

October 2001 - February 2003

• Collaborated with cross-functional teams to develop technical speci cations and architecture diagrams.

• Resolved bugs in production environment quickly and e ciently.

• Designed various forms and screens according to business requirements. PROGRAMMER ANALYST/ DATA PROCESSING

SUPERVISOR

Credit Suisse First Boston

New York, NY

August 1989 - November 2001

• Debugged existing code to identify and x coding errors.

• Deployed newly developed applications onto live server systems.

• Provided technical support to users having di culty with installed programs. A+ CERTIFICATION IN COMPUTER INFORMATION SCIENCE

Fast Train of Tampa, Tampa FL

Jul 2009

DIPLOMA IN WEB DEVELOPMENT & BUSINESS PROGRAMMING

Chubb Institute, Parsippany NJ

May 2001

References available upon request

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