Administrative Assistant Support

Ingrid Gonzalez

Mobile: 916-***-****

**************@*****.***

EDUCATION

UNIVERSITY OF PHOENIX

Bachelors of Science in Business with a concentration in Management

Graduation Date: 9/2011

LICENSED

Accident and Health Agent, Life Only Agent

License No. 4132192

Issue Date: 7-26-2021 Expiration Date: 7-31-2025

SKILLS

Microsoft Office, Word, PowerPoint, Publisher, Excel, Outlook, Zoom, Teams, Administrative services, Project Management, HR Management, Public Speaking, Professional in appearance and manner, multitasking and time management skills, organized and dependable,

BILINGUAL

Proficient in Spanish verbal and written communication

Translated the book Triumphant in Pain from Spanish to English by Esthela Plata Flores,

Medical Translator for Sutter Medical Foundation 2010 – 2014

AVALON TRANSPORTATION SERVICES – ADMINISTRATIVE ASSISTANT 12/2023-CURRENT

Overall office administration and assistant to CEO

Rentals contract management

Collaborate with team to ensure all new contracts are managed without discrepancies

Work with international clients to obtain auto insurance policies for their car rental

Coordinate all logistics for car deliveries to clients, body shops, maintenance and transfers

Answer telephone inquiries for new rental agreements

In charge of filling out claims reports and be familiar with all aspects of the claims

Work in collaboration with accounting, charge and send charge reports daily

Oversee all fleet of vehicles registrations, bridge tolls, parking violations are handled appropriately

Oversee all new car rentals and car returns

Oversee vehicle recalls are handled appropriately for the safety of our clients

Maintain all aspects of office organized and oversee rental forecast months in advance

Manage office calendar

Manage the keys vault

Make bank deposits

In charge of all incoming and outgoing mail

Ensure office alarm and doors are all locked and secured when closing

SEDGWICK CLAIMS MANAGEMENT SERVICES INC. 1/3/2023 – 8/17/2023

ADMINISTRATIVE SERVICES COORDINATOR

Coordinate Event Planning

Plan, coordinate and host in person trainings and virtual webinars

Training event meeting solution moderator

Training close-out activities, certificates, reimbursements, attendance tracker, speaker evaluations

Training Recordkeeper for events, attendance and speakers scores

Provide system administration including editing and creating content on company’s website

Create digital ads for training and registration

Template development for School Site follow up surveys

Title and tagging project for licensed photo library

Manage access to intake to trainings e-library

Manage tracking system to optimize monthly, quarterly and yearly goals

Prepare Risk Control follow up worksheets for clients prior to auditing, and post to auditing to consolidate expenses

Work side by side with Central Valley Risk Control Manager and manage all cities training materials

Create quarterly reports for Midwest Operations for various accounts.

Plan ahead, prioritize responsibilities and optimize time to ensure high quality of work performance

Travel as required

Hybrid work setting

Troubleshooting skills

ABBOTT NUTRITION– INTAKE COORDINATOR -COVID-19 TESTING 10/2020 – 8/2022

Manage and assist HR with set-up of project Empire prior to CA State Licensing for Abbott site Covid -19 Testing of all staff at the lab

In charge of ensuring all staff get tested weekly for Covid-19 and keep record

Report positive cases to the county and ensure strict safety measurements are taken

Work with a team of Concentra medical professionals to ensure the flow runs smoothly

Monitor the list of staff and work with department managers and leads to ensure staff get tested

Run daily EXCEL reports

Assist Concentra with new Staff Navica IT Support and name badges

SUTTER ROSEVILLE MEDICAL CENTER – INPATIENT PHARMACY DEPARTMENT SECRETARY 6/2019 – 7/2020

Department Secretary to Inpatient Pharmacy Management Team

HR coordination with onboarding process of new staff and students

In charge of Timekeeping using Kronos management system

Assist with rounding tool

Attend panel interviews for new hires

Back up to attend safety huddles

Assist in most administrative internal needs for Pharmacy

Became available to assist with Oncology – Infusion pilot – Financial Navigator

In charge of taking minutes in departmental & hospital meetings

COVID-19 Hospital Screener when Covid first began

SUTTER ROSEVILLE MEDICAL CENTER – DIAGNOSTIC IMAGING ADMINISTRATIVE ASSISTANT 12/2018 – 6/2019

Administrative Assistant to Diagnostic Imaging Management Team

In charge of Kronos Management

Attend panel interviews for new hires

HR Coordination in onboarding process for new staff

Assist Operations Managers with Shift Management Tool

Attend safety huddles with the Hospital Administration and report DI Staffing numbers

and safety concerns on as needed basis when needed for backup to management

Attend weekly Operations meeting with Management and take part in all internal discussions

And maintain confidentiality

In charge of staff rounding to ensure staff satisfaction and compliance

Daily Management of Attendance Tracker

Send weekly e-learning Healthstream reports to all staff

Draft emails to staff concerning timecard with Kronos discrepancies

Send work orders for most department needs and work with vendors to

ensure they understand what needs to get done, and follow up as needed

Worked on many in-house repairs and projects prior to the Joint Commission assessment survey

Work with management to ensure department is running smoothly

Work on special projects as assigned

CA STATE PTA: ADMINISTRATIVE ASSISTANT 06/2016 - 05/2018

Assist Governance & Support Service Manager, Executive Director, and Board of Directors and Board of Managers in administrative and clerical support

Assist in the hiring process for the Governance Support and Service Manager including the interviewing and on boarding process and basic training

Assist with projects, collating assignments and large mailings as needed,

Work with Excel by creating and maintaining spreadsheets for various programs, use MS Word for drafting letters, mail merge documents, use bookmarks and hyperlinks, use tables and timelines

Maintain the files for all organization’s contracts

Maintain the CA State PTA Master Calendar, set up conference calls, for Staff, Committee Chairs, Board of Managers, Board of Directors

Receive all incoming calls and direct callers to their perspective department, be familiar with all aspects of CA State PTA

Work closely with VP of Convention by sending invitations letters to Guest of Presidents including State Superintendent, State Governor, PTA Past Presidents, Teacher of the Year, Education Coalition, and Presidents and CEO's from organizations and companies throughout the State of CA; finally, registering our special guest into the Smart-Reg system

Attend the Annual Convention and assist the Registration Booth and Exhibitors Hall

Work in collaboration with the Resource Development Team in contacting new sponsors for Convention, draft communication letters to sponsors

Assist all Executive Team in preparing all materials for all staff meetings, board meetings and retreats with President

Assist the Accounting Department in tallying all membership dues, daily sales, miscellaneous funds for processing

Assist Governance with Scholarships and Grants processing

Send out large mailings for special programs

Member of the Regional Training Team, Electronic and Resource Development Team

Managed Capital Track System for Legislative questions such as status of supporting Bills by CA State PTA

Assist in translation of documents from Spanish to English and from English to Spanish when needed

Receive the mail and distribute, scan documents belonging to the board

Assist with orders for catering as needed

Screen visitors with the camera for safety entry, and greet and assist visitors

Responsible for keeping track of doodle poll for meeting planning

Prepared contracts between facilitators and CA State PTA

Entered surveys into Survey Monkey database as needed

SUTTER MEDICAL FOUNDATION: PATIENT SERVICE REPRESENTATIVE 10/2010 - 06/2014

Take inbound calls from patients, doctors, nurses, caregivers, pharmacies, funeral homes, attorneys and other departments and accurately relay messages to the appropriate party to facilitate patient care

Schedule appointments with accuracy for 4 care centers and over 40 doctors, paying attention to specific details to different requirements set by Family Medicine, Internal Medicine, and Pediatrics by using EPIC

Verify insurance eligibility collect new patient information, check referrals, schedule appointments filtered through my Sutter Online, and provided training to new hires

Escalate emergent calls to appropriate parties when necessary while using personal judgment

Sent precise messages to Doctors’ and Nurses concerning

patient’s symptoms, concerns, request while maintaining accuracy and urgency

Sent medications request to pharmacy with pending Doctors’ authorization

Strictly abide by HIPPA guidelines of confidentiality, abide by all safety guidelines, and complete all self-assessments pertaining to all guidelines set by Sutter Medical Foundation

Meet and Exceed monthly call volume target, attendance, and maintain minimal errors

Translated from English to Spanish and from Spanish to English face to face during Doctors’ visits using Medical Terminology

Work on editing patient’s data in EPIC, and maintain accurate and up to date information

Work on special projects, such as compiling letters going out to patients

Updated all internal documents as needed

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