Customer Service Human Resources

Margaret L. Biggs

Las Vegas, Nevada ***** Email: **************@*****.*** Phone: 702-***-****

ATTN: Human Resources/Hiring Officer

Dear Hiring Manager:

Please consider the enclosed resume as an application for position that you wish to fill. I am experience in the healthcare Industry, which includes team management, cross training staff, process implementation, and multi-tasking skills. I believe that my background and experience match the qualifications of the position you wish to fill.

A few of my strengths include:

An ability to adapt well to all emergent situations.

Effectively manage multiple tasks in a fast paced constantly changing environment.

Committed to Customer Service

My experience is fully outlined in the enclosed resume. These qualities combined with my enthusiasm, commitment, and drive ensures that I would quickly become a great asset to your company/organization. I would love the opportunity to sit down with you to discuss why my qualifications and background would be a great asset to your company. If you have any questions, please feel free to contact me at 702-***-****. Sincerely,

Margaret Biggs

Margaret L. Biggs

Las Vegas, Nevada 89129 Email: **************@*****.*** Phone: 702-***-**** A goal-driven relationship management professional with significant administrative and client management experience, demonstrated ability to think creatively and strategically, skilled at resolving complex issues, delivering superior personalized customer service, and cultivating strong business relationships. SUMMARY OF PROFESSIONAL EXPERIENCE

UNIVERSITY MEDICAL CENTER - Las Vegas, Nevada Surgical Services Office Specialist 2006 – Present

Assists the Charge Nurse with prioritizing workload and allocation of more than 15 staff members; and diplomatically resolving staff issues and complaints on as-needed basis.

Responsible for evaluating, processing, and confirming the accuracy of all billing information particularly the charge entries, charge capture submissions.

Manages all patient records for the department which included creating, retrieving, and/or merging reports, studies, and other data for future reference.

Scheduled and provided preparatory instructions for emergency & non- urgent surgery cases.

Exceptional ability to deliver superior personalized customer service; promptly resolving concerns and perform under pressure in a fast-paced, rapidly changing environment.

Establishes and maintains positive relationship with internal departments, healthcare providers, internal/external staff, and patients.

Serves as a liaison between patients and medical personnel.

Set up new vendors, reconcile vendor accounts, and manage W-9s for 1099 processing.

Reconciled vendor statement and handled payment complaints or discrepancies. UNIVERSITY MEDICAL CENTER - Las Vegas, Nevada Nutrition Assistant 1999 - 2006

Utilized my expectational customer service skills to work directly with patients to gather information about their general health and nutritional habits.

Evaluate your patient's dietary habits and help them develop a menu plan for healthy meals.

Identified patient dietary restrictions during their intake interview and conducted ongoing dietary and nutrition assessments.

Worked with dieticians and certified nutritionists to plan patient meals throughout the healthcare facility.

Assessed meal plans and menus to ensure they meet each patient’s recommended caloric intake every day.

Delivered patient meals to each room, confirming that patients on restricted diets receive their correct meals and that every patient is accounted for and fed according to schedule.

Educated and answered patients’ questions on healthy eating and nutrition. SUNRISE HOSPITAL MEDICAL CENTER - Las Vegas, IL Patient Registrar-Radiology 1997 – 1999

Reviewed reports, records, and other data for accuracy, completeness, and compliance with established standards.

Processed physician orders and ensured all pertinent forms were completed accurately.

Serves as a liaison between patients and medical personnel.

Created, Retrieved, and/or Merged reports, studies, and other data into patient files

Scheduled and provided preparatory instructions for image services

Furnished radiology reports and copies of films upon patient's request

Performed routine purchasing and requisitioning of supplies, materials and equipment

Escorted patients to other departments as needed

Tasked with training and onboarding new staff members

Established and maintained positive relationship with internal departments, healthcare providers, internal/external staff, and clients

Margaret L. Biggs

Las Vegas, Nevada 89129 Email: **************@*****.*** Phone: 702-***-**** EDUCATION

GRAND CANYON UNIVERSITY – Phoenix, AZ

Major: BA in Health Care Administration

Expected Graduation Date: May 2021

HAROLD WASHINGTON CITY COLLEGE – Chicago, IL

Degree: AA in Data Entry/Accounting

COMPUTER SKILLS

Microsoft Office

EPIC Microsoft

Typing (55+ wpm)

Super Write (80 wpm)

dBase III

Lotus 1-2-3

WordPerfect 5.1/6.1

AS400

REFERENCES

Liz Anne Humphrey, Materials Management Purchaser

University Medical Center Contact Number: 702-***-**** Kerwin Gadan - Cardiovascular RN/Open Heart Surgery O.R Charge RN. University Medical Center Contact Number: 702-***-**** Kathy Dalton - Cardiovascular RN/Open Heart Surgery/ O.R Charge R.N. University Medical Center Contact Number: 702-***-****

Contact this candidate