Brett Bagley

Kansas City, MO *****

ad4oyi@r.postjobfree.com

712-***-****

PROFESSIONAL EXPERIENCE

Walgreens Overland Park Kansas Lee’s 2022 – 2023

Summit, MO

Shift leader

Responsible for operating a multimillion-dollar store in the absence of the store manager, worked in two locations, one on the Kansas side and presently on the Missouri side.

Performed all closing procedures, handled cash, and secured the building.

Operated and managed a scan-out system to maintain inventory of all 300,000 items in the store.

Maintained labor costs in line by making proper cuts, editing punches, and ensuring store coverage.

Helped to improve food handling standards and cleanliness standards throughout the store.

Passed all training courses that included 80 online modules to learn the retail model. Omni Staffing 2019 - present

Kansas City, MO

Banquet Captain

Completes temporary work to support operations during holidays and peak times when possible.

Hired as banquet server but was quickly promoted to Banquet Captain.

Parties and weddings from 20 to 2000 guests.

Often requested by repeat customers due to exceptional guest satisfaction.

Worked often with the Federal Reserve Bank K.C.M.0, Nelson Atkins Museum of Art, The Kaufman Foundation, and many prestigious country clubs in the Kansas City area. The Journey Steakhouse 2018 to 2019

Riverside, MO

General Manager

Lowered labor costs from 31% to 27% in a unionized labor property by a scheduled bidding process, adjusting times, and ensuring proper coverage.

Earned high-level marks on guest service scores in a secret shop program.

Updated all employee training certificates to ensure OSHA standards, safety protocols, and proper alcohol sales.

Revised inventory procedures, including updating inventory sheets to maintain accurate liquor costs.

Managing proper inventory levels decreased beverage costs from 26% to 23%.

Oversaw special menus for private dinners to provide an intimate dining experience for VIP guests.

Mike's Saloon & Steakhouse 2009 to 2018

Sioux City, IA

Manager/Owner

Revised all operating procedures, including implementing an electronic POS system, developing a private event program with specialized menus and buffets, creating inventory management procedures, and modernizing plumbing to improve utility expenses.

Supervised installation of computerized POS System, including menu programming.

Instituted up-to-date loss prevention program through waste logs.

Lowered liquor, food, and labor by creating systems for ordering/scheduling.

Updated water filtration system for well, cutting water usage by 60%

Responsible for maintenance of the entire operation.

Lowered linen costs through vendor relations and price negotiations.

Rewrote all menus and initiated Easter, Mother’s Day, and Thanksgiving buffet service.

Oversaw an increase in sales of 30% through changing operating hours and providing private parties.

Brought operation and facility up to current health code.

Improved beer draft system to eliminate beer waste.

Minimized staff turnover through team building skillset. Pearl Street Grill 2006 to 2009

Harrisonville, MO

Director of Operations

Located inside a historical building, it operates a breakfast and lunch restaurant.

Planned and executed events for all 4 banquet rooms on-site.

Operated corporate events, anniversaries, weddings, and family events ranging from 12 – 150 people events.

Lowered labor costs through efficient scheduling, ensuring coverage, and making proper cuts.

Developed buffet events for Thanksgiving, Mother’s Day, and Easter.

Lowered food costs through proper pricing, vendor price negotiating, portion controls, waste management, and ordering procedures.

Improved beverage program by streamlining beverage offerings and maintaining proper inventory.

Worked with high-level officials in Missouri state government on business and campaign functions.

Redecorated all facilities to update appearances and increase functionality.

Oversaw an increase in sales of 35% through local marketing initiatives, adjusting pricing structure, and upgrading facilities.

Elms Resort & Spa 2005 to 2006

Excelsior Springs, MO

Director of Food & Beverage

Oversaw room service, 2 restaurants, lobby lounge, and banquet/event space.

Serviced all food and beverage needs for 153 rooms.

2 ballrooms operating events up to 250 people per event.

Marketing to local organizations and hosted corporate meetings and annual events.

Ensured world-class service to all guests, including local VIPs.

Maintained stock of all supplies of linen, food, beverages, and uniforms. Hops Restaurant 2003 to 2004

Independence, MO

Assistant Manager

Completed the corporate training program as a General Manager in training.

Oversaw menu changes and training of staff on selling new items.

Excelled at inspections, including secret shoppers and health inspections. Hooters Restaurant 2000 to 2003

Kansas City, MO

Assistant Manager

Hired as assistant manager at an existing location but was quickly moved to assist in a new store opening for the company.

Transferred to several different locations to assist in supporting various stores.

Responsible for FOH scheduling, merchandise ordering, cash handling, and daily operations

EDUCATION

Rockhurst University Kansas City - Kansas City, MO B.S.B.A in Management

CERTIFICATIONS

Serve Safe Managers Course

TIPS Certified

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