RESUME

DIANA LOKKER

269-***-****

*** ******

Charlotte, Michigan 48813

ad4oxh@r.postjobfree.com

SKILLS:

Excellent organization, very familiar with basic office equipment including answering a multi-line phone, familiar with HIPPA laws and regulations, familiar with Medicare and Medicaid plans, good at problem solving and very resourceful, dedicated work ethic, professional and friendly, capable of working with a team or alone, self - starting, computer skills and a quick learner.

EXPERIENCE:

December 2022-Present

WELLPATHS LLC, Lansing, Michigan

-Utilization Management Clerk

●Data Entry

●Light Medical Coding

●Medical Terminology

●3 Screen Utilization

●Working Closely with Scheduling, Doctors, Nurses, other medical records employees

●Checking and Problem Solving of 2 email accounts.

●Gathering Extra Information for processing medical claims.

April 2021- April 2022

SENIOR COMMUNITY CARE, Lansing, Michigan(VOLUNTEERS OF AMERICA)- Med Room Technician

•Work closely with Providers, Nurses, Pharmacies, and Assisted Living Facilities.

•Speaking with elderly participants about their medications.

•Planning, organizing, dispensing, and delivering medications.

•Ordering and maintaining supplies.

•Data Entry and Documentation of any changes pertaining to a participant's profile.

•February 2018-April 2021

•CENTRAL PHARMACY Charlotte, Michigan - Certified Pharmacy Technician

•Inventory Control.

•Cash Handling and deposits.

•Entering and filling prescriptions sent by phone, fax, or paper.

•Faxing and filing prescription.

•Problem solving between insurance and doctor’s office to ensure the customer receives medication; including overrides and prior authorizations.

•Excellent Customer Service.

•Answering a multi-line phone.

•Sterilizing, simple compounding, general cleanliness of store and pharmacy area.

•Handling monthly change accounts for customers and assisted living facilities.

•Following up and reminder calls to customers, doctor’s offices, and insurance companies.

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•June 2005- February 2018

•WALMART PHARMACY Battle Creek, Michigan - Licensed Pharmacy Technician

•Customer Service and Cash Handling.

•Answering a multi-line phone.

•Inventory Control.

• Sterilizing, basic compounding, and general cleanliness of the pharmacy.

•Entering and filling prescriptions arriving via fax, e-scribe, phone, or paper.

•Filing, faxing, invoicing, and scheduling.

•Problem solving between insurance companies and doctor’s offices to ensure customers receive medication; including prior authorizations and overrides.

•Prioritizing in an EXTREMELY fast paced environment.

•Education.

•MICHIGAN LICENSED and CERTIFIED PHARMACY TECHNICIAN since 2015

•Medical Billing Diploma through At Home Professionals since 2001

•CHARLOTTE HIGH SCHOOL DIPLOMA since 1992

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