AK

AZARIA KELLOUGH

ad4ovz@r.postjobfree.com 857-***-**** Fall River, MA 02720

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Complaint Resolution

Equipment Operation

Cleaning

Cash Handling

Customer Service

Workplace Safety

Clear Communication

Following Instructions

Teamwork and Collaboration

Positive Attitude

Attention to Detail

Target Swansea, MA

Team Member

09/2023 - 02/2024

Followed production orders and company standards to exceed quality scores on consistent basis.

Worked closely with human resources to support employee management and organizational planning.

Answered phone calls regarding inquiries about products or services. Set specific goals for projects to measure progress and evaluate end results. Attended to drive up orders and returns as well

Walgreens Somerville, MA

Team Leader

01/2022 - 08/2022

Monitored daily workflow to ensure adherence to established policies and procedures.

Oversaw quality control to identify inconsistencies and malfunctions. Assessed company operations for compliance with safety standards. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Reviewed completed work to verify consistency, quality and conformance. Provided coaching and feedback on employee performance, encouraging professional development.

Maintained a positive work environment that promoted collaboration between team members.

Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Sons of Boston Boston, MA

Server

09/2019 - 01/2022

Informed customers of daily specials and signature menu items. Displayed enthusiasm and knowledge about restaurant's menu and products.

Took reservations and to-go orders to streamline process for both customer Summary

Skills

Experience

and restaurant.

Filled condiments and napkin containers during slack periods. Prepared checks, itemizing total meal costs and taxes. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Presented menus and answered questions regarding items. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Maintained records of transactions made during shift as required by law or company policy.

Brought wine selections to tables with appropriate glasses and poured for customers.

Explained menu items, describing ingredients and cooking methods upon request.

Checked food before serving it to customers.

Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Veggie Grill Cambridge, MA

Team Leader

10/2019 - 01/2021

Oversaw quality control to identify inconsistencies and malfunctions. Monitored daily workflow to ensure adherence to established policies and procedures.

Reviewed completed work to verify consistency, quality and conformance. Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Assigned projects and distributed tasks to team members as per area of expertise.

Maintained a positive work environment that promoted collaboration between team members.

Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Delegated daily tasks to team members to optimize group productivity. Ensured compliance with all safety regulations in the workplace. Set specific goals for projects to measure progress and evaluate end results. Implemented changes in response to changing business needs or customer demands.

Maintained daily inventory to facilitate successful material distribution. Red Lantern Boston Boston, MA

Server

05/2013 - 01/2019

Informed customers of daily specials and signature menu items. Displayed enthusiasm and knowledge about restaurant's menu and products.

Took reservations and to-go orders to streamline process for both customer and restaurant.

Filled condiments and napkin containers during slack periods. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Presented menus and answered questions regarding items. Garnished dishes and beverages to serve visually appealing menu items. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Maintained records of transactions made during shift as required by law or company policy.

Promoted desserts, appetizers and specialty drinks to optimize sales. Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Explained menu items, describing ingredients and cooking methods upon request.

Brought wine selections to tables with appropriate glasses and poured for customers.

Pret A Manger Boston, MA

Team Leader

10/2012 - 11/2015

Monitored daily workflow to ensure adherence to established policies and procedures.

Oversaw quality control to identify inconsistencies and malfunctions. Assessed company operations for compliance with safety standards. Assigned projects and distributed tasks to team members as per area of expertise.

Worked closely with human resources to support employee management and organizational planning.

Identified opportunities for process optimization using Lean Six Sigma principles.

Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.

Displayed strong telephone etiquette, effectively handling difficult calls. Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Assisted with special projects as needed such as developing marketing campaigns or creating presentations.

Implemented strategies to take advantage of new opportunities. Set specific goals for projects to measure progress and evaluate end results. Participated in regular meetings with senior leadership to provide updates on team progress.

Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Fostered positive employee relationships through communication, training, and development coaching.

Facilitated communication between cross-functional teams within the organization.

Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Interviewed and selected potential new team members from list of candidates recommended by recruitment team.

Audited company's legal documents to verify compliant policies and procedures.

Monitored operations and reviewed records and metrics to understand company performance.

Concord Carlisle High School Concord, MA

High School Diploma

06/2011

Education and Training

Certifications

I am TIP certified

I was nominated in the Massachusetts Restaurant Association for Best Server / Bar back I took part in a bowling league for about 5 years

played lacrosse for 12 years

volunteered for 6 years with inner city kids to teach them the sport of lacrosse and also the history. Accomplishments

Activities and Honors

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