La Shandra Jennings

**** ******* **

Pasco, WA .*9301-7926

206-***-**** ad4ovj@r.postjobfree.com

PROFESSIONAL EXPERIENCE

PhatFactory DJ BBQ Seattle,WA

Administrator/Grant Writer Jan2023-Present

Demonstrated ability to effectively communicate, independently analyze and weigh the risks verses benefits in grant writing for the non-profit organization. Building a federal rapport to partner with other non-profit organizations in conjunction to building a student center/community center in various locations.

Receiving phone calls/emails to achieve the goal of a community center for children in the state of Washington.

Provide collaboration of a project in a timely fashion to students, residents and community boards for development of the project.

Hanford Mission Integration Solutions Richland, WA

System Administrator Jul2022-Jan2023

Responsible for making operational decisions within all VMware Suites associated with system/application activity and performance to ensure stability of the environment. Expertise planning, designing and leading a variety of complex project tasks applying knowledge of network protocols, architectures and configuration changes. Expertise identifying, implementing, and directing project-based software or hardware upgrades while adhering to the Change Management Process. Apply system hardening, STIG settings and resolve vulnerabilities. Support daily environment operations including patch levels, troubleshooting support. Work closely with vendors to identify and resolve product bugs and initiate feature requests. Recommend and take action to direct the analysis and solutions of system problems. Supports resolution actions for Tier 2/3 incident tickets.

Hanford Mission Integration Solutions Richland, WA

Service Desk Technician Aug2021-Jun2022

Performs specific tasks while utilizing established information technology standards and methods, including: Field customer questions and ESP requests via calls, voicemail, and email. Resolve end user IT issues remotely, or dispatch to appropriate IT specialists. Provide instruction to peers or customers as needed. Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools. Escalate support issues to appropriate department IT manager. Provides end user support in a fast paced, technically challenging IT environment. Remote work environment due to current pandemic. Installs and upgrades software and performs regular maintenance on personal computers and printers. Documents support and diagnostic activities and accurately resolve and closes assigned trouble tickets by following customer support standards and procedures. Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.

Intratek Computer, Inc. -Contractor Richland, WA

Mission Support Alliance Service Desk Oct2020-Jan2021 Service Desk Technician

Performs specific tasks while utilizing established information technology standards and methods, including: Field customer questions and servicenow requests via calls, voicemail, email, and walk-ins. Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists. Provide instruction to peers or customers as needed. Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools. Escalate support issues to appropriate department IT manager. Provides end user support in a fast paced, technically challenging IT environment. Works at both a construction site and an office environment. Installs and upgrades software and performs regular maintenance on personal computers and printers. Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures. Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.

Experis - Contractor Richland, WA

(Kadlec-Providence) Oct2019-Nov2019

Healthcare Deployment Technician

Deploying hardware to clinics and healthcare staff

Install hardware devices, such as USB based authentication devices and install Windows based software, such as my client’s software agent on Windows Devices

Install Mobile software on IOS and Android Devices and Test the SSO to ensure it allows access into the client’s various applications like Epic

Troubleshooting many types of issues dealing with system/network applications such as: EPIC, Easy Vista, SolarWinds, Mainframe and network password resets

Multicare Health Systems Auburn, WA.

Service Desk Technician II Sept2016-Sept2018

Install Mobile software on IOS and Android Devices and Test the SSO to ensure it allows access into the client’s various applications like Epic and Power BI

Troubleshooting many types of issues dealing with system/network applications such as: EPIC, Easy Vista, Tas/Woms,

SolarWinds, Mainframe and network password resets. Managing, securing, and troubleshooting servers and client computers Configuring, managing, securing, and troubleshooting active directory organizational units and group policy. Provide hardware/software/network support to the customer/end users’ primarily via in various Offices/Clinics/Hospitals (but not limited to) the phone. Demonstrated ability to effectively communicate, independently analyze and weigh the risks verses benefits in decisions and recommendations related to help desk issues. Serving as central point of contact for central point of contact and escalation for customer needs relating to PC, peripherals, software, Applications-EPIC, hardware, network, and system needs

State of Washington -Dept. Of Corrections Tumwater, WA

Information Technology Specialist II Jun2004-Dec2015

Demonstrated ability to effectively communicate, independently analyze and weigh the risks verses benefits in decisions and recommendations related to help desk issues.

Demonstrated ability to build rapport and partner with others.

Demonstrated organization and time management skills.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Train users in procedures related to network applications software or related systems. Responds to trouble reports from users and identifies and resolves problems within their control. Installs, configures, and maintains computing systems or peripherals.

EDUCATION

UNIVERSITY OF PHOENIX Tukwila, WA.

BS/Computer Science, May 2011

•Multimedia and Visual Communication, Software Engineering, Network and Telecommunications, Business Systems Analysis, Database Administration and Web Development

UNIVERSITY OF PHOENIX Tukwila, WA.

MBA/Information Business Systems, Sep 2012

•Systems Analysis and Design, Programming Databases, Networking and Telecommunications, and Web Management

ADDITIONAL SKILLS

SharePoint Project Management Data Management Active Directory

SQL/ C++/C/EPIC Exchange/Outlook OnBase Management Oracle Epic VLAN OMNI database AMS

HLAN VMWARE

Contact this candidate