Keyonna L. Dotson

**** ********* ***** · Laurel, MD 20707

301-***-**** (H) · ad4ovf@r.postjobfree.com

Skills Summary:

To obtain an entry level position that will allow me to utilize my skills and yield opportunity to contribute to the organization.

Employment History:

Cashier/Crew Member December 12, 2023 - Present

McDonalds 40 hours/week

4225 N Woods Trail

Hampstead, MD 21074

Job description summary: Takes customer orders, operate registers, and credit card machines, and assists with other cleaning and stocking duties behind the counter. Direct customer complaints and questions about personnel and products. Assist customers first and perform other assigned duties once customers leave satisfied. Maintain a personable demeanor throughout all customer interactions.

Crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process. Duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

Administrative Assistant January 2018 – December 2019

Richard Jackson Trucking, LLC 40 hours/week

8209 Northlake Court

Laurel, MD 20707

Job description summary: Responsible for answer and direct phone calls, organize and schedule meetings and appointments, maintain contact lists, distribute correspondence memos, letters, faxes, and forms, Develop, and maintain a filing system, order office supplies.

Caregiver January 2017 – December 2017

Shepherd’s Staff – In-Home Care, LLC 40 hours/week

205 Broadway Street

Frederick, MD 21701

Job description summary: Responsible for the home with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework. Help client make and keep appointments with doctors, provide or arrange transportation and served as a companion.

Server August 2015 – January 2016

Beef O Brady’s 20 hours/week (part-time)

6956 Crestwood Blvd

Frederick, MD 21703

Job description summary: Ensure that patrons have an enjoyable dining experience by providing quality customer service. Servers work in front of the business taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner.

Teller I March 2014 – June 2014

New Windsor State Bank 20 hours/week (part-time)

222 East Baltimore Street

Taneytown, MD 21787

Job description summary: Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Bingo Agent January 2014 – April 2014

Delta Bingo 30 hours/week (part-time)

3605 Laurel Fort Meade Road

Laurel, MD 20724

Job description summary: Acts as a sales cashier before game time. Sells bingo sheets/chips to guests and accounts for funds; Acts alternately as a caller and floor person; performs responsibilities in accordance with all company standards, policies, and procedures.

Cashier/Crew Member November 2013 – December 2013

McDonalds 40 hours/week

950 E Patrick St

Frederick, MD 21701

Job description summary: Takes customer orders, operate registers, and credit card machines, and assists with other cleaning and stocking duties behind the counter. Direct customer complaints and questions about personnel and products. Assist customers first and perform other assigned duties once customers leave satisfied. Maintain a personable demeanor throughout all customer interactions.

Crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process. Duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

Sandwich Artist September 2013 – October 2013

Subway 35 hours/week (Part-Time)

425 S Jefferson St

Frederick, MD 21701

Job description summary: Greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position. Prepare food neatly, accurately and in a timely way. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

Warehouse Worker December 2012 – January 2013

JoS. A. Banks 40 hours/week (Part-Time)

500 Hanover Pike

Hampstead, MD 21074

Job description summary: Count, unpack, pack, scan, sort, weigh, and verify incoming and outgoing merchandise and inventories. Inspect merchandise for quality and conformity. Prepare periodic or special inventories and participate in inventory management. Prepare merchandise for shipment to other locations. Complete daily assignments, meet deadlines with accuracy. Understood and followed safety rules, operating and maintenance instructions, and procedure manuals.

Receptionist November 2011 – March 2015

Community Foundation for Carroll County 20 hours/week (Volunteer)

255 Clifton Boulevard

Westminster, Maryland 21157

Job description summary: Provide office support services to ensure efficiency and effectiveness within the Foundation Office Main Activities. Assist in the planning and preparation of meetings, conferences, and conference telephone calls. Prepare for 9 non-profit organizations (award ceremonies and auctions). Develop and maintain a current and accurate filing system. Answer all incoming calls and handle caller’s inquiries whenever possible. Re-direct calls as appropriate and take adequate messages when required.

Team Member March 2010 – June 2010

Burger King 25 hours/week (Part-Time)

454 Western Maryland College Drive

Westminster, MD 21157

Job description summary: Interacted with customers; receive orders, process payment, respond approximately to customer issues. Uncompromising standards in maintaining a clean and safe work environment, maintaining clean bathrooms, building exterior, parking lot, dumpster, and sidewalk, including removal of trash within containers to proper dumpster site(s). Unloading and stocking required. Operate cash register or point of sale (pos) terminal, as needed.

Sandwich Artist August 2009 – December 2009

Subway 35 hours/week (Part-Time)

7500 Montpelier Road

Laurel, MD 20723

Job description summary: Greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position. Prepare food neatly, accurately and in a timely way. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.

Sales Associate June 2009 – July 2009

Competition Marketing Group 40 hours/week

14440 Cherry Lane Court #114

Laurel, MD 20707

Job description summary: Primary duties are to interest buyers and purchasing promotional ad campaigns for professional sports teams, golf courses, restaurants, and entertainment venues. As the sales associate I demonstrate the products and advise clients on how using these products can reduce costs and/or increase revenue. Sales associates can spend much of their time traveling to and visiting with prospective buyers and current clients.

Barista July 2008 – September 2008

Starbucks 40 hours/week

3343 Corridor Marketplace

Laurel, MD 20724

Job description summary: This position was the face of Starbucks. I created an uplifting experience for our customers and made perfect drinks, one drink and one customer at a time. I Adheres to cleaning and sanitization process; Adheres to personal-hygiene standards; I maintained clean and orderly checkout areas. Receive and disburse money in establishments other than financial institutions. Usually involves the use of electronic scanners, cash registers, or related equipment. I am often involved in processing credit or debit card transactions and validating checks.

EDUCATION

Penn Foster High School, Diploma July 2009

925 Oak Street, Scranton, PA 18515

Penn Foster, Administrative Assistant Certification July 2011

925 Oak Street, Scranton, PA 18515

GPA 79

TECHNICAL PROFICIENCIES

Software Applications: Microsoft Office Skills

Hardware Applications: Dell PC and compatibles, Scanner, Copier

Skills/Qualifications: Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

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