NADESHNI NAIDOO

CUSTOMER SERVICE SPECIALIST

PERSONAL ASSISTANT

ACCOUNT MANAGER

Work Ethic- I am not afraid of Hard work- I am always early, always punctual

I also prefer a Do it right attitude and,

Can do attitude

Extensive background in PowerPoint – I enjoyed creating Electronic Magazines whilst being a Personal Assistant

COMMITTED – I am focused and reliable

PROFESSIONAL-I always strive to build my own reputation and be the best reflection for my Company

DEDICATED - I never take or overindulge in sick and/or annual unless I am brain dead exhausted and in good understanding with my Superiors

• Computer literate in MS Office Excel, Word and Outlook • Good interpersonal skills • Good written and telephonic skills • Good command of English language • Service orientated

• Attention to detail

• Work well under pressure

Call center experience for over 3 years-Customer Service

Personal Assistant 6 years

Key Account Manager 10 years

HIGHLIGHTS IN MY CAREER

10 YEAR ENDURANCE AWARD FOR BEING IN THE SAME COMPANY

QUALITY CERTIFICATE -TOP QUALITY

CUSTOMER RELATIONSHIP DIPLOMA

TABLE TENNIS CHAMPION-LADIES OF COURSE

PROFILE

NATIVE ENGLISH SPEAKING-PROFESSIONAL LEVEL

EXTENSIVE BACKGROUND IN MICROSOFT POWERPOINT

CHARITY WORK- STAFF HELPING SA

COMMITTED TO SELF AND EDUCATIONAL DEVELOPMENT IN PROVIDING SUPERIOR SERVICE TO ANY COMPANY I WORK FOR

PROFESSIONAL

DEDICATED

CONTACT

PHONE:

270*********

EMAIL:

ad4opf@r.postjobfree.com

HOBBIES

MUSIC

SPORT

TRAVEL

EDUCATION

LENASIA SOUTHVIEW HIGH

MATRICULATED 1994

SENIOR CERTIFCICATE

INTEC COLLEGE

CERTIFIED 1998 MAY

CUSTOMER RELATIONSHIP DIPLOMA

CABIN CREW LICENSE 2010

FULL CERTIFICATION

WORK EXPERIENCE

TEACHER-PART TIME-LOCUM

ENASIA SOUTH SECONDARY HIGH

MATRIC FORM CLASS

ENGLISH AND BUSINESS ECONOMICS

AUTOPAGE/DATAPRO/CENTRACOM/STORM/INTERG8 IT - 1999-2012

ACCOUNT MANAGER

COST ANALYSIS/CUSTOMER RELATIONSHIP/CROSS SELLING VALUE ADDED PRODUCTS/SALES/BILLING/REGULAR VISITS/TARGETS/PREVENTING CHURN/PRESENTATIONS TO CORPORATE CLIENTS

OUTSURANCE /Hastings Direct

STARTED 2012 AND JUST FINISHED MY 10 YEAR ENDURANCE AND CURRENTLY STILL HIRED HERE

PERSONAL ASSISTANT

TEAM MANAGER

SALES/ FULL CREDIT ACCOUNT/TRAVEL ARRANGING FOR ALL DIRECTORS

ACTING -MANAGEMENT OF 10 ADVISORS

PERSONAL ASSISTANT

2015-2019

Managed a Floor of 230 Advisors

In Charge of Purchasing all incentive prizes and gifts

5 Managers

1 General Manager

Arranged, Planned Sports Events, Top Performer Lunches, Company birthdays, Annual year end functions, Decorating according to themes for each event

Diverse Committee- Co Ordinating meetings feedback and comments

Managing Budgets for all Managers each month on what they can spend or what is left on their Budget balances

Payroll submissions for Budgets on managers monthly budgets – submitting statements on all purchases on a monthly basis

Shopping for Incentives- Top Performers Prizes, trophies

Electronic Magazine on Power Point- content included everything From Pictures videos Endurance awards

Managing Diaries and Meetings

Auditing of calls on behalf of my General Manager and giving her unbiased feedback

First Aider- attending to every critical Health scare- always had to be prepared

CUSTOMER SERVICE ADVISOR-SENIOR CALL CENTRE EXPERT- HASTINGS DIRECT

2019 TO CURRENT -JUST COMPLETED 10 YEARS OF ENDURANCE

DATABASE OF UK CUSTOMERS/PROVIDING SERVICE ON BILLING/QUERIES/PAYMENTS /RENEWAL OF POLICIES/NEW BUSINESS POLICIES

CAR AND HOME

BUILDINGS AND CONTENTS/CAR

We look for any restrictions within the policy, for instance on flood cover or accidental damage etc. In addition, we will check for discounts on higher excesses and annual premium payment.

I talk about Building insurance cover- damage to the actual structure of homes, such as the roof, walls, floors, ceilings and foundations.

I process Change of addresses, Payments, Complaints regarding home policies

I offer Compensation if a customer suffers from Loss or Stress

My main function is to retain these policies that come up for Renewal

I Apply Problem Solving Skills to Resolve Customer Disputes and escalate when necessary

I answer approximately 50 calls daily- utilize Courteous and a Professional manner to collect Information and Identify customers needs

Meet and exceed productivity

Achieve Top score on Customer Surveys

SKILLS

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