Service Manager Quality Control
Resume:
CURRICULUM VITAE
M. SAINATH
House No – *-*-***/*,Road No–10,
SatayNagar Colony,Plot No-199,
Near Pochama Temple kothapet,
Hyderabad – 500 035
*************@*****.***
Mob: +91-910*******
Professional Experience: 25+ years of Experience as a Motors Technician & Team Leader Current Company Name KUN UNITED CAR TRACKS PVT LTD Designation Service Manager & promoted as Bussines Head Duration 6 YEARS TILL DATE
Duties and
Responsibilities
Service manager is the key role of front and back office
Achieve customer satisfaction by on time completion.
Ensure full and accurate communication to workshop, parts and quality control.
Substantial knowledge of vehicle repairs on various makes and models
Able to monitor the daily efficiency of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work.
All warranty jobs cleared to National service department within 3 days of the completion of job.
Maintain visible up to date progress on each and every vehicle under maintenance/ repair.
Ensure service adviser optimum vehicle job cards open and close on time.
Maintain standard operation codes and flat rate manuals.
Ensure productive staff availability.
Maintain system ethics, monitoring to ensure SAP transactions.
Maintain up to date leave plan of all staffs.
staff Training Plan.
Able to engineer, modify and implement processes for the foremen to fallow, to get the job done with inbuilt quality.
Co-ordination between the service adviser and cre for the appointments of vehicles for next day and complete month
Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time.
Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate.
Maintain the reports daily update to seniors of management
Daily report monitor
Body shop major vehicle not to hold more than 30 Days Current Company Name SAI SERVICE PVT LTD
Designation SERVICE & BODY SHOP MANAGER.
Duration 3 YEARS
Duties and
Responsibilities
Service manager is the key role of front and back office
Achieve customer satisfaction by on time completion.
Ensure full and accurate communication to workshop, parts and quality control.
Substantial knowledge of vehicle repairs on various makes and models
Able to monitor the daily efficiency of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work.
All warranty jobs cleared to National service department within 3 days of the completion of job.
Maintain visible up to date progress on each and every vehicle under maintenance/ repair.
Ensure service adviser optimum vehicle job cards open and close on time.
Maintain standard operation codes and flat rate manuals.
Ensure productive staff availability.
Maintain system ethics, monitoring to ensure SAP transactions.
Maintain up to date leave plan of all staffs.
staff Training Plan.
Able to engineer, modify and implement processes for the foremen to fallow, to get the job done with inbuilt quality.
Co-ordination between the service adviser and cre for the appointments of vehicles for next day and complete month
Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time.
Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate.
Maintain the reports daily update to seniors of management
Daily report monitor
Body shop major vehicle not to hold more than 30 Days Company Name PIT STOP MULTI BRAND CAR SERVICE STATION Designation MANAGMENT & SERVICE MANAGER.
Duration 3 years
Duties and
Responsibilities
Service manager is the key role of front and back office
Achieve customer satisfaction by on time completion.
Ensure full and accurate communication to workshop, parts and quality control.
Substantial knowledge of vehicle repairs on various makes and models
Able to monitor the daily efficiency of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work.
All warranty jobs cleared to service department within 3 days of the completion of job.
Maintain visible up to date progress on each and every vehicle under maintenance/ repair.
Ensure service adviser optimum vehicle job cards open and close on time.
Maintain standard operation codes and flat rate manuals.
Ensure productive staff availability.
Maintain system ethics, monitoring to ensure SAP & Transactions.
Maintain up to date leave plan of all staffs.
staff Training Plan.
Able to engineer, modify and implement process for the foremen to fallow, to get the job done with inbuilt quality.
Co-ordination between the service adviser and cre for the appointments of vehicles for next day and complete month
Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time.
Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate.
Maintain the reports daily update to seniors of management
Daily report monitor
Company Name MADHUBAN TOYATA PVT LTD
Duration 3 Years
Designation As a Workshop Controller & Technical Advisor Duties and
Responsibilities
Cause repairs to be of Toyota quality.
Achieve customer satisfaction by on time completion.
Ensure full and accurate communication to workshop, parts and quality control.
Ensure all materials and labor resources used are posted to every job card. Ensure service orders are posted as soon as work is finished.
Able to monitor the daily efficiency of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work.
All warranty jobs cleared to National service department within 3 days of the completion of job.
Maintain visible up to date progress on each and every vehicle under maintenance/ repair.
Ensure technicians optimum productivity.
Maintain standard operation codes and flat rate manuals.
Ensure productive staff availability.
Maintain system ethics, monitoring to ensure SAP transactions.
Maintain up to date leave plan of technicians.
Technician Training Plan.
Able to engineer, modify and implement processes for the foremen to fallow, to get the job done with inbuilt quality.
Co-ordination between the production and testing of the vehicles.
Designed, Modified and Implemented several processes within the work environment, in the process of achieving higher efficiency from the technical staff.
Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time.
Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate.
Dimensions
Numbers/ categories of total subordinates.
Total strength of 50 productive/technical staff.
General Service: 1 Foreman, 12 Technicians.
Express service: 1 Foremen, 08 Technicians.
Lexus Service: 1 Tester, 5 Technicians.
1 Costing assistant for costing and billing, and to prepare daily efficiency reports.
Company Name SHREENATH HYUNDAI PVT LTD
Designation As a Work shop controller & Technical Advisor Duration 2 years
Duties and
Responsibilities Cause repairs to be of Hyundai quality.
Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate.
Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time.
Maintain up to date leave plan of technicians.
Ensure productive staff availability
Maintain system ethics, monitoring to ensure SAP transactions.
All warranty jobs cleared to National service department within 3 days of the completion of job.
Able to monitor the daily efficiency of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work.
Ensure technicians optimum productivity.
Maintain standard operation codes and flat rate manuals.
Ensure all materials and labor resources used are posted to every job card. Ensure service orders are posted as soon as work is finished.
Supervisors & Technicians Training Plan.
Company Name ICHIBAAN AUTOMOBILES PVT. LTD.
Designation As a Work shop controller
Duration 2 years
Duties and
Responsibilities Cause repairs to be of Hyundai quality.
Monitoring Labor sales, recovery rate, gross margin and work in progress. Able to analyze lost sales and conversion rate.
Able to recognize the skill level of technical staff and supervise the allocation of jobs accordingly to meet the promised time.
Maintain up to date leave plan of technicians.
Ensure productive staff availability
Maintain system ethics, monitoring to ensure SAP transactions.
All warranty jobs cleared to National service department within 3 days of the completion of job.
Able to monitor the daily efficiency of individual staff, and arrange to equip, train and support the less efficient individuals and take measures to increase the efficiency and quality of work.
Ensure technicians optimum productivity.
Maintain standard operation codes and flat rate manuals.
Ensure all materials and labor resources used are posted to every job card. Ensure service orders are posted as soon as work is finished.
Supervisors & Technicians Training Plan.
Company Name LAKSHMI HYUNDAI
Designation As a Technician & Team leader & Do it your self Training to customers. Duration 3 years
Duties and
Responsibilities Manage total of 15 employees in the Automotive Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Evaluating the motor or vehicle and determining what may be the problem by completing diagnostic test including computer tests.
Examining automobiles that have been brought in for service or repair.
Finding And Identifying Faults
Providing Time And Cost Estimates For Jobs
Carrying Out Repairs And Replacing Damaged Parts
Fitting And Servicing Accessories Like Radios And Alarms
Carrying Out Routine Servicing and Checks.
Diagnose and repair a wide variety of diesel and gasoline-powered vehicles and related equipment.
Work in a team-based environment and achieve common goals. Company Name KASHINATH AUTO WORKS
Designation As a Technician
Duration 2 years
Duties and
Responsibilities Providing Time And Cost Estimates For Jobs
Carrying Out Repairs And Replacing Damaged Parts
Fitting And Servicing Accessories Like Radios And Alarms
Carrying out Routine Servicing and Checks Evaluating the motor or vehicle and determining what may be the problem by completing diagnostic test including computer tests.
Finding and Identifying Faults.
Diagnose and repair a wide variety of diesel and gasoline-powered vehicles and related equipment.
Work in a team-based environment and achieve common goals. Company Name MAHALAKSHMI PVT. LTD.MARUTI
Designation As a Technician
Duration 2 years
Duties and
Responsibilities Carrying Out Routine Servicing and Checks.
Work in a team-based environment and achieve common goals.
Evaluating the motor or vehicle and determining what may be the problem by completing diagnostic test including computer tests.
Finding and Identifying Faults.
Carrying Out Repairs And Replacing Damaged Parts
Fitting And Servicing Accessories Like Radios And Alarms Career Objective
To obtain a challenging and responsible position of full-fledged Management in a reputed organization. To work in a creative and informative environment where I can utilize my talents and the Knowledge, acquired in the process of serving the customers of the world class Car makers as TOYOTA, HONDA, HYUNDAI and SUZUKI motors. As well as hi end vehicles. Accepting new challenges and to achieve the highest levels of Client satisfaction and customer retention. Enhancing the expertise, and the skills, in turn grow with the organization to the higher levels of excellence in customer care as well as in the technical strength. Summary
Directs and coordinates activities concerned with acquisition of automotive equipment and operation and maintenance of automotive fleet repair and storage facilities by performing the following duties personally or through subordinate supervisors.
Educational Qualification
S.S.C Passed from Hyderabad Board.
Professional Qualification
Diploma in Automobile Engineering
Computers Skills
Basic knowledge of computer Such as MS – Office (e.g. Computer concept, Operating systems dos, Ms
–Word, Ms – PowerPoint, Ms – excel etc.)
Achievements
Training done For New verna,creta,venue,Exter,Nios,konna
Training done For “ Santro, Accent basic Step-1.
Training done For “ Santro, Accent & Sonata” Step-2.
Training done For “ Santro, accent & Sonata” For At & Manual Transmission.
Training done For “Tucson Basic”.
Training done For “New I 10”.
Training done RT1, RT2, RT3 in Honda.
Training done of Quality Service in Toyota.
Personal Details
Name M. SAINATH
Father’s Name M.KASHINATH
Date of Birth 1st June, 1979
Permanent Address House No – 1-4-411/2,Road No–10,Satya Nagar Colony,Plot No-199, Near Pochama Temple kothapet,
Hyderabad – 500 035
Gender Male
Religion Hindu
Nationality India
Marital Status Married
Languages Known English,Hindi,Telugu & Marathi
Strength Hard working, Quick learner & smartness.
Hobbies Learning new technologies, Reading Newspaper & Listening songs. Passport Details
Passport Number S7767354.
Date of Issue 22.11.2018
Date of Expiry 21.11.2028
Place of Issue Hyderabad
Declaration
I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Date: M. SAINATH
Place: Hyderabad (Signature)
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