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General Manager Customer Service

Location:
Oklahoma City, OK
Salary:
95000
Posted:
March 30, 2024

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Resume:

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ad4omw@r.postjobfree.com

Larry Dougherty

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*** – 706 – 1856

A highly motivated and skilled leader with 21 years of demonstrated excellence in innovation, service, and management

SKILLS AND EXPERTISE

Customer Service and Relations

Business Development and Innovation

Business Administration

Sales and Marketing

KPI Tracking

Operations Management

Event Planning

Restaurant and Food Service Management

Profit and Loss Control

Talent Acquisition and Development

Financial Expertise

Budget Management

Public Relations

Inventory Control

Food Safety and Compliance

CAREER SUMMARY

Firo Fire Kissed Pizza General Manager

Lawton, OK Mar. 2021 – Present

Recruited to take over business operations due to a drop in profits and poor morale and successfully increased profitability while cultivating new company culture, leading Firo to be voted the “Best Pizza place in Southwest Oklahoma” three years running

Exercised profit and loss management and coordinated staffing levels, reducing food and labor costs while increasing sales by 12%

Black Bear Diner General Manager

Lawton, OK Jan. 2018 – Mar. 2021

Managed budgets and used public relations expertise to achieve profit brand growth while presenting a new concept to the Midwest

Established contracts with vendors, cultivated strong relationships with with local businesses, and managed all licenses and permits

Managed all employee schedules, coached other managers, and coordinated recruiting, training and staff performance measures

Lancer Hospitality, Oklahoma City Zoo General Manager

Oklahoma City, OK Feb. 2017 – Dec. 2018

Managed and increased eight different revenue sources, budgets, catering services, and events across the 119 acres of the OKC Zoo

Led the opening of new food services at the OKC Science Museum, establishing all licenses, permits, and vendor contracts

Created community marketing promotions and integrated best practices into business operations in response to low sales

Bricktown Brewery General Manager; Managing Partner

Edmond, OK Apr. 2013 – Feb. 2017

Exemplary business leadership recognized when asked to manage the restaurant division and lead the expansion of the new catering division through my existing L&L Catering business model, successfully creating and executing sales, customer service, and marketing strategies that increased customer traffic while delivering quality food and service in a fast-paced environment

Unparalleled reputation demonstrated by being on the Bricktown Brewery website as "one of the state's most popular catering chefs" who "as a managing partner, has helped make Bricktown Brewery the #1 catering company in Oklahoma"

Procured a gift of over $50,000 in kitchen equipment to streamline operations and generate higher profits

L&L Catering Co-Owner and Founder; General Manager

Edmond, OK Mar. 2003 – Mar. 2013

Developed, maintained, and operated a food service business that was recruited to serve three separate medical facilities across the metro area seven days a week, streamlining operations to save respective partner companies hundreds of thousands of dollars

Coordinated, managed, and executed a range of large-scale and prestigious events, including a Senior Open Golf Tournament with 3,000+ attendees, several events for the OKC Thunder basketball team, and four private parties for former player Kevin Durant

Reviewed and negotiated vendor contracts to maximize company benefits and monitored weekly KPIs to improve performance

GoodFellow’s Lounge, Best Western Hotel General Manager

Oklahoma City, OK Apr. 2005 – Mar. 2013

Created, launched, and managed a new hotel lounge in response to slow kitchen sales, using innovative sales strategies, strategic and cutting-edge electronic, audio, video and computer technologies to successfully attract new business and drive profits, ultimately transforming the establishment into a successful restaurant, entertainment venue, and nightclub

Used extraordinary knowledge of state-wide financial demographics, meticulous profit and loss management, inventory control, and menu cultivation to increase business, elevate overall operations, and accelerate growth even during economic downturns

EDUCATION

Cameron University Bachelor of Science, Business Administration

Lawton, OK



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