Jillian Miner

Creative innovator, hard-working and reliable.

Springfield, MO 65802

ad4oml@r.postjobfree.com

+1-417-***-****

Accomplished administrative and data entry professional, with over 15 years experience. A motivated hard worker, dedicated to the task. Skilled at streamlining the workflow using time management skills, ensuring that each step of a project is completed. Detail orientated, using analytical and observational methods. Excellent MS Office, payroll, and various software knowledge. Adapts quickly to new programs.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Billing Specialist

Affordable Towing and Recovery - Springfield, MO

February 2022 to July 2023

Started in the dispatch department, and after 3 months I was promoted to the billing department. My job details were as follows:

Client services via- email, phone and online cloud-based web portals. Track and file discrepancies on

“volume” accounts, such as: Geico, Allstate, Nation Safe Drivers and IAA. Use Excel spreadsheets and workbooks to track delinquent accounts. Mark and follow up on payments over 30,60 and 90 days late. Make collection calls.

Recruit new accounts during slow periods.

Administrative Assistant

Cardinal Computers - Nixa, MO

August 2018 to January 2020

Administrative assistant and keyholder for a locally owned computer and cell phone repair store. Answer phones, retail services, sort mail, customer service. Communicate throughout the day to the back-office technicians. Rotated and tracked inventory. Parts ordering and invoicing on service calls. End of day report and nightly bank deposit. Updated the company Facebook page for clearance items and store specials. Respond to questions on the company Messenger thread.

Office Clerk/ Graphic Designer

Midwest Embroidery - Farmington, MO

May 2017 to July 2018

Wrote sales orders. Utilize graphic design software to input and match thread colors to product “sew- outs”. Edit images, and prepare sample sew-outs when needed. Invoicing, and accounts receivable.

Customer service.

Daily communication with customers, clients, and suppliers, via email, telephone or in person. Assistant GM

Motel 6 Branson - Branson, MO

April 2013 to February 2017

Greet customers. Register and assign rooms to hotel guests. Provide assistance to other staff members. Inspected rooms, front desk (fill in night- audit if necessary), assisting with laundry when shorthanded.

Coordinate front-office activities of hotel. Problem solve for hotel guests. Employee scheduling. Submitted monthly invoicing reports, and sales sheets. Point of contact for 3rd party vendors such as Expedia, booking.com and Travelocity.

Onsite Manager

WillStaff worldwide - Springfield, MO

January 2004 to March 2007

Responsible for all HR related issues for on-site employees. Recruited for open positions, drug screened new applicants prior to orientation. Facilitator for 35 temp-to-hire employees, including, payroll (Kronos), time and attendance. Created a billing invoice for the client each week for billable hours by department, using Excel. Scheduled Dr. visits for workmans comp claims/injuries and completed all necessary paperwork and follow ups.

Attended weekly client meeting.

Education

A.A.S. in Computer Science

Ozarks Technical Community College - Springfield, MO January 2022 to April 2024

Cosmetology License in Cosmetology

Missouri College of Cosmetology North - Springfield, MO October 2007 to December 2008

2 semesters in Fine Arts

Missouri State University - Springfield, MO

September 1999 to May 2001

Skills

• Accounts Payable

• Night Audit (2 years)

• Graphic Design

• Microsoft Word (10+ years)

• Microsoft Excel (7 years)

• Invoicing (7 years)

• Data Entry (10+ years)

• Human Resources (4 years)

• Customer Service (10+ years)

• Guest Services

• ADP (4 years)

• Microsoft Outlook

• Billing (3 years)

• Office experience (10+ years)

• Payroll (5 years)

• POS

• Client services (3 years)

• Accounts payable

• Accounts receivable

• Customer service

• Front desk

• Bookkeeping

• Recruiting

• Office management

• Human resources

• Typing

• Guest services

• Accounting

• Adobe Photoshop

• Driving

• Time management

• Communication skills

• Data entry

• Cash register

• Graphic design

• Phone etiquette

• Administrative experience

• Organizational skills

• Kronos

• Cash handling

• Financial software

• QuickBooks

• Clerical experience

• Microsoft Office

• Windows

• Computer skills

• 10 Key Data Entry

• Workers' Compensation

Certifications and Licenses

Passenger Endorsement

April 2020 to April 2027

Number available and copy upon hiring.

Driver's License

Assessments

Work style: Reliability — Proficient

June 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Office manager — Proficient

August 2023

Scheduling and budgeting

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

August 2023

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Delivery driver — Proficient

August 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Work motivation — Proficient

October 2023

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

June 2023

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

June 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Warehouse safety — Proficient

July 2023

Using safe practices in a warehouse setting

Full results: Proficient

Protecting patient privacy — Proficient

July 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical receptionist skills — Proficient

July 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

January 2024

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient July 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I would like to briefly explain some gaps in employment. I was on disability from 2011, until 2019, after I had a Pontine stroke that left me with left side paralysis for several years and the task of dealing with the recovery. I have made a FULL recovery, I do not see a neurologist any longer, and it does not interfere with my life whatsoever. I feel very comfortable working full time, and it is as if it never happened.

In 2007, I left Willstaff to become a cosmetologist, and I did get my license. I was a hairstylist until the stroke, at SportsClips, and after the recovery, I realized that I enjoy working in a clerical/office setting better than I did in a salon. Now that I am able to work full-time, I am really ready to be given the chance to do so.

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