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Customer Service Loss Control

Location:
Gillette, WY, 82718
Posted:
March 30, 2024

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Resume:

Christie A. Walport

**** ****** *****

Gillette, WY 82718

ad4oll@r.postjobfree.com

Ability Summary

Clerical skills, Accounting/Bookkeeping skills, 10 key by touch, typing, filing, switchboards and phone work, office machines, computer skill (Microsoft office, excel, word etc.), several accounting software (Quickbooks, SAP, Great Plains), Exceptional customer service, attention to detail, organization, team player. Employment History

Owner / Operator Insurance Loss Control Inspector

05/2007 - Current TNT Audits and Inspections 4302 Dakota Court, Gillette, WY Dynamic Insurance Professional bringing 10 + years in the field of Insurance Loss Control Inspector

/ Field Surveyor & Premium Auditor.

Conduct interviews, gathered detailed information and completed field investigations. Inspections on residential dwelling and commercial companies. Complete assigned inspections in a timely manner. Communication with insured individuals to explain audit classifications and computations conducted in Audit process.

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Experienced and certified in the following:

Risk Management and Insurance coursework

Business coursework

Field Inspection classes

Insurance carrier Audits training / classes Interact with Insurance Loss Control Company (my clients) and with insured to provide information in response to assigned inspections and audits. Guest Service Representative/Night Auditor

07/2011 - 10/2011 Best Western Sheridan Center Sheridan, WY Check guests in to and out of rooms. Service guests needs accordingly. Balance all departments banks (hotel, bar and restaurant for next day and balance each department shift deposit for that day. Run Night Audit reports and manually balance then enter data into computer. Run roll over. Count and balance change bank. Manage all department's keys and key sign out sheet. Transfer credit cards for the day. Cleaning of lobby and front desk area. Answer phone and transfer calls or take reservations. Extra duties assigned by manager. Extensive and constant customer service. Night Auditor

05/2010 - 12/2010 Settle Inn and Suites Gillette, WY My duties include, but aren't limited to, checking guests in and out of hotel, handling payment and giving correct change, balancing cash drawer, posting daily totals in to audit software after balancing daily amounts, running the audit, answering phones, taking reservations. I have extensive customer service, attention to detail, and organization. Other duties as requested by General Manager. Bookkeeper

07/2008 - 04/2010 Lakeway Power Sports Gillette, WY I was responsible for accounts payable, payroll and payroll taxes, making files for employees and making sure the proper paperwork was in each employees file. I did inventory balancing and made adjustments as needed. I processed all pertinent paperwork in order to obtain a title for units that were sold. I balanced bank statements, did daily balancing of cash with invoices and made daily deposits. I ran errands as needed. I made journal entries to correct the general ledger, balanced monthly sales tax reports and paid owing amount. I used Quickbooks for bookkeeping functions and in addition used word and excel daily.

Front Desk Manager

08/2006 - 02/2007 Clarion Inn Gillette, WY

I was responsible for the smooth flow of the front desk. I had 9 employees and was responsible for their training and scheduling. I did all hiring and firing as needed. I checked guests in and out of hotel and took payments counting back change as necessary. I made reservations and resolved customer billing issues. I balanced cash drawer and made deposit drops after every shift. I did night auditing which was the balancing of the day's business including the restaurant / lounge. I entered these totals into the computer and ran the audit. I made sure all statements for our direct billing customers had back up folios and were mailed. I then would make sure a copy of all I mailed went to accounts receivables. I preformed extensive customer service and other duties as necessary. Made new forms using word and excel programs.

Independent Field Representative

06/2005 - 05/2006 U S Reports 5802 Wright Drive, Fort Collins, CO Interact with Insurance Loss Control Inspection and Audits (my clients) and insured to provide information in response to assigned jobs.



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