To Whom it may concern:

This letter is to express my interest in the Management position listed on the internet. Based on my skills in Customer Service, Management and Sales, I am confident that I would be a great addition to your team. My resume that highlights my ability/knowledge/expertise in Customer Service, Management and Sales areas/industries is enclosed. During my time at Citi Trends, Sprint, Target, and Babies r us, I was able to (succeed/save money/save time/increase sales/increase productivity) in assisting customers. With my great listening skills and outgoing personality I was able to resolve all issues and meet and exceed there expectations for the companies I ve worked for. I am excited about the Management position available and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications in more detail and will be looking forward to meet with you in person to discuss more about the position.

Sincerely,

Knikeva McCoy

Knikeva McCoy

ad4olc@r.postjobfree.com

Cell: 470-***-****

Objective:

To obtain a position in a company where there is opportunity growth and advancement Experience:

Citi Trends/Dollar General/Walmart, Winston-Salem, NC October 2009 - 2015 Store Manager

Administer reviews, schedules, and operations. Open and close the store and cash registers. Coach and conduct team members to ensure their is proper motivation to continue exceeding sales goal for a 2million dollar store annually. Handle customer dispute. Daily communications with the corporate office through email and by phone on the stores progress. Shipping and receiving of new and old merchandise. Quarterly changes of floor set and Plano grams, merchandise and replenishment of sales floor daily. Ensure all new shipment is available within 24 hours. Sprint, Charlotte, NC November 2007 - July 2009

Customer Care Rep

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. Navigate through one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer . Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer s needs on features, accessories, upgrades and rate plans. Target, Greensboro, NC December 2005 - November 2006 Dept.Manager

Motivates and leads Team Members with store operations to increase the effectiveness in the companies sales goals, while offering exceptional guest experience to all shoppers, open and close registers, distributes daily sales reports and financial tracking. Administers reviews for specialist and team members. Monitored Loss Prevention, developed structures and reasonable work conditions. Handle any and all customer disputes. Babies R Us, Nanuet, NY January 2001 - December 2005 Supervisor

Assisted store managers with, training associates, and other general retail duties. Shipping and receiving of company new and damaged products, maintained floor displays and Planograms. Made numerous changes with company inventory control and lead the team to the best in the district. Education:

Spring Valley, Spring Valley, NY

High School - Advance Diploma June 1999

Rockland Com. College, Suffern, NY

Associates - Liberal Arts of math/science, June 2002 Qualifications:

Dedicated worker with strong communication skills, that's always willing to take on any and all challenges given. Multitask oriented, works well independently and with others. Working knowledge of Microsoft word, excel and office. References

Aldi's Christina Jackson 704-***-****. Target Lisa Chambers 336-***-****. Babies R Us Nubal Delacruz (845)627- 7329