AISHAT MAKINDE

437-***-****

ad4okv@r.postjobfree.com

Professional Summary:

Dynamic and performance-driven client service professional with over Eight years of hands-on experience cultivating strategic and productive relationships in the financial services industry. Career Summary:

Delivered exceptional customer service and developed strong client relationships, increasing revenues derived from new customer acquisition in 2022 by 35% and 70% in 2023.

Proven ability to meet targeted goals and build professional relationships with a diverse customer base, capitalizing on sales opportunities and presenting a professional sales image.

Proficient in analyzing client business requirements and recommending product/service solutions that meet their expectations.

Known to be self-motivated, results-driven, and able to work independently.

Proficient in Outlook, Word, Excel, Microsoft 365, PowerPoint, and Teams. Professional Experience:

First Bank of Nigeria April 2022 – May 2023

Relationship Manager.

Managed and developed existing accounts, including mid- and large law firms, corporate firms, and government agencies.

Managed, coordinated, and supervised marketing activities to ensure timely and eƯicient customer service delivery.

Identified risk situations and escalated them.

Managed 100% of the branch Portfolio.

Facilitated customer awareness of additional banking services which produced new clients and extended services to the existing customer base.

Provided exceptional customer service and developed strong client relationships increasing revenues derived from new customer acquisition in 2022 by 35% and 70% in 2023.

Opening of new accounts and processing of all Loan facilities.

Booked Loans, disbursements, and monitoring of all activities.

Promoted sales and service culture through coaching and guidance. Key Achievements:

Achieved 90% KYC update for the branch’s 200,000 dormant accounts, along with my team members.

Achieved territory sales growth target via new business acquisition and increased share of wallet from existing client base by 75% within the first year.

Full Knowledge of CRM (Customer Relationship Management) FirstBank of Nigeria 2022

ATM Custodian

Maintained excellent automated teller machines’ uptime month-to-month.

Ensured that suƯicient cash levels were maintained to meet normal customer requirements.

Prevented cash jams by implementing an eƯicient cash sorting system.

Processed month-to-month ATM audit with a zero-error rate.

Initiate outbound calls and receive incoming client calls.

Maintain a balance between quality Customer Care and eƯective negotiation techniques. FirstBank of Nigeria 2021

Team Lead Financial

Ensured all customers’ instructions were properly reviewed before processing.

Maintained and balanced all internal and suspense accounts.

Reviewed inward/outward clearing cheques to ensure timely booking in line with interbank clearing procedures.

Processed foreign and local funds transfers.

Handled customers’ investments in bonds, treasury bills, and fixed deposits. FirstBank of Nigeria 2020

Head Customer Service

Supported customers’ requests for banking services, including handling transactions and customer inquiries.

OƯered advice and guidance to clients on available digital and self-service options that aid seamless banking transactions.

Contributed to the meeting of the branch business results and positive customer experience.

Maintained current knowledge of the bank’s product and integrated it into customers’ needs. FirstBank of Nigeria 2014-2019

Marketing Associate

Responded to incoming customers’ queries regarding billing, payments, promotions, service upgrades etc.

Promoted and educated customers on oƯers, new products in the market and the value of the service provided to the client.

Upsell products and services.

Opened new accounts.

Migrated Customers to Online banking/ digital banking. Skills:

Strong problem-solving and analytical

abilities

Ability to handle confidential information

with discretion.

Detail-oriented with excellent

organizational skills.

Ability to multitask and prioritize in a fast-

paced environment.

Strong mathematical skills for accurate

data entry and financial management.

Self-starter with a keen attention to detail

and the ability to take both verbal and

written directions.

Excellent verbal and written

communication skills for effective

interaction with clients and colleagues.

Positive attitude, team player, and strong

customer service skills.

Well-organized with excellent time

management skills, capable of

multitasking in a fast-paced environment.

Trainings:

Overview of fraud &Fraud management —

FirstBank Academy

Professional conduct & ethics

certification — Chartered Institute of

Bankers’ Nigeria

2024 CPR, AED and First Aid Certificate

Supervision Health and Safety Awareness

Training September 2023 (OHAS)

Worker Health and Safety Awareness

Training September 2023 (OHAS)

Education:

Niagara College, Toronto, ON May 2023 – Mar 2024

Graduate Certificate (Human Resources Management)

Joseph Ayo Babalola University, Nig Sept 2012 – Aug 2015 B.sc (Insurance)

Lagos State Polytechnic, Nig. Sept 2007 – Feb 2010 National Diploma (Accounting)

References:

Available upon request.

Contact this candidate