Renata Cervantes

Address: **** ** ** **** ** Apt#207

Chula Vista, CA 91913

Phone. 619-***-****

Email: ad4okr@r.postjobfree.com

I am an honest, committed, responsible, and dedicated individual in all my activities. I consistently maintain a positive attitude towards teamwork. As a professional, I view myself as analytical, proactive, and someone with a keen sense of urgency. I am capable of working under pressure and adept at making decisions at the right time. I consider myself a team player.

EDUCATION

CAM Guadalajara, Guadalajara, Jalisco

Elementary School Teacher Degree

1998/2002

FOUR SEASONS ACADEMY, LLC SAN DIEGO,CA

Actual Job

Curriculum Development: Plan and implement developmentally appropriate lesson plans and activities that align with curriculum standards for Pre-K through third grade.

Classroom Management: Establish clear routines and expectations to promote a positive and structured learning environment conducive to student engagement and success.

Assessment and Progress Monitoring: Use a variety of assessment tools and strategies to evaluate student progress and inform instructional decisions.

Parent Communication: Maintain open and proactive communication with parents/guardians regarding students' academic progress, behavior, and developmental milestones.

Collaboration: Work collaboratively with colleagues, administrators, and support staff to coordinate instruction, share best practices, and support the overall mission of the school.

Professional Development: Engage in ongoing professional development opportunities to stay current on best practices in early childhood education and instructional strategies.

PURE HEART CHRISTIAN ACADEMY, SAN DIEGO, CA ( SEPTEMBER 2023-JANUARY2024)

Child Supervision: Supervise and monitor children in a daycare setting, ensuring their safety and well-being at all times. Activity Planning: Plan and implement engaging and developmentally appropriate activities, including arts and crafts, story time, outdoor play, and educational games.

Nutrition and Hygiene: Assist with meal and snack times, ensuring that children receive nutritious food and encouraging good hygiene practices, such as handwashing.

Emotional Support: Provide emotional support and comfort to children as needed, helping them manage transitions and separation anxiety.

Communication: Maintain open and positive communication with parents/guardians, sharing information about their child's day, milestones, and any concerns or observations.

Record Keeping: Keep accurate records of attendance, incidents, and developmental milestones, and communicate any relevant information to the appropriate staff members.

Safety and Health Compliance: Ensure compliance with safety regulations and health standards, including child-to-staff ratios, sanitation procedures, and emergency protocols.

ONLINE ENGLISH/ SPANISH ESL TEACHER (VARIOUS COMPANIES: SPARK LEARNING PAL, Q KIDS, K KTALKEE, BLING ABC)

15 years of experience teaching Spanish as a second language to students aged 3-12 years in the USA.

Taught English as a second language to students aged 3-14 years in China.

Conducted individual and group sessions to enhance students' listening, speaking, reading, and writing skills.

Created dynamic classroom environments using TPR, visual aids, and scaffolding techniques.

Utilized school platforms, games, and visuals for instructional purposes.

COLLECTIONS ANALYST – HP INC Guadalajara, Jal(May 2022 - July 2023)

Developed strategic relationships with customers to enhance payment processes and boost cash flow.

Managed Large Format account collections, analyzed payment behaviors, enforced credit holds.

Distributed consolidated account statements to centralized AP teams.

Logged customer disputes, ensuring timely resolution with relevant stakeholders.

Led discussions with Order Management groups to address and resolve dispute statuses.

SALES TERRITORY ACCOUNT ALLOCATOR. HP, INC Guadalajara,Jal (March 2017 – July 2017)

Reviewed and monitored system data for anomalies, duplications, and manual feeds, supporting Sales Operations.

Analyzed data for both timeliness and accuracy.

CANADA CE CATALOG SPECIALIST at HP, INC Guadalajara, Jal, (August 2011- March 2017)

Account Deployment.

Catalog maintenance; removal of EOL skus, obsolete, not available skus and pricing availability.

COLLECTIONS ANALYST HP, INC – Guadalajara, Jal (November 2009- August 2011)

Supported customer business through negotiation, managed non-complex account collections, analyzed payment behaviors, and implemented credit holds. Educated customers on timely payments in line with their terms and collaborated with sales, account managers, and the credit department on payment plan arrangements.

ACCOUNTS PAYABLE SUPPORT AND VENDOR FILE MANAGER FLEXTRONICS SA DE CV, Guadalajara,Jal – (July 2008 – May 2009)

Invoice Processing: Receive, review, and process invoices accurately and efficiently, verifying coding, approvals, and payment terms.

Vendor Management: Maintain vendor records, including contact information, payment terms, and account balances, and address vendor inquiries and concerns promptly and professionally,Coordinate payment approvals and release payments through various methods, such as checks, ACH transfers, and electronic payments, ensuring adherence to payment schedules and terms.

ADMIN. ASSISTANT AND FACILITIES COORDINATOR – FLEXTRONICS San Jose CA. (Oct 2004– Jul 2008)

Managed special projects, purchase orders, and logistics for the facilities department, including cubicle inventory.

Handled main communications, coordinated Directors' calendars, ran purchasing reports, and organized conference calls.

Managed the Vice President's schedule, overseas meetings, and expense report submissions.

Developed presentations, coordinated agendas, and processed expense reports.

Facilitated collaboration across departments and with external entities.

Ensured compliant domestic and international travel bookings.

Handled general administrative tasks.

Supported new hires and international guests.

COLLECTIONS ANALYST JP MORGAN, CHASE HOME FINANCE, San Diego CA. Rancho Bernardo (May-August 2003)

Delinquency Management: Monitor and track delinquent mortgage accounts, identifying accounts requiring immediate attention.

Contact Borrowers: Initiate contact with borrowers who have missed payments to discuss repayment options and establish plans to bring their accounts current.

Negotiation: Negotiate payment arrangements and settlements with borrowers, considering their financial circumstances and the terms of their loan agreements.

Documentation: Maintain accurate records of all communications and agreements with borrowers, ensuring compliance with regulatory requirements.

Risk Assessment: Assess the risk of loan defaults and recommend appropriate actions to mitigate losses, including foreclosure proceedings if necessary.

Customer Service: Provide excellent customer service to borrowers, addressing inquiries and concerns promptly and professionally.

Collaboration: Collaborate with internal departments such as legal, risk management, and loan servicing to resolve complex cases and ensure compliance with company policies and regulations.

CLINICAL FILE MANAGER HOSPITAL SAN JAVIER . Guadalajara, Jal México(January- April 1995-2003)

File Management:

Collect patient files from different departments and ensure they are organized systematically within the database.

Data Entry:

Enter patient information accurately into the system, including medical history, treatment plans, and any other relevant details.

Coordination with Medical Staff:

Collaborate with doctors and medical personnel to ensure all necessary documents are obtained and filed correctly.

Notification of Critical Diseases:

Monitor patient records for signs of critical diseases and promptly notify the epidemiology department when necessary.

Documentation:

Maintain comprehensive records of patient files, ensuring confidentiality and adherence to privacy regulations.

Support for Doctors:

Assist doctors in accessing patient records as needed, making copies, and ensuring all documentation is properly filed.

Quality Assurance:

Regularly review files to ensure accuracy, completeness, and compliance with regulatory standards.

Training and Education: Stay updated on medical recordkeeping practices and provide training to staff members on file management procedures.

LANGUAGES

Spanish (native).

English (High level).

Portuguese (Beginner working proficiency)

TECHNOLOGY TOOLS

High proficiency on Microsoft Office Tools (Word, Excel, Power point); Acrobat PDF, Outlook.

Zoom, GetPaid, OSS Sandy, Eclipse, Teams, Google Drive., SAP, ChatGPT

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