Anamika Mehra

Address: #****, *** ******* *******,*******, Ontario, L4K 0J7

PHONE: +1-437-***-****

Email - ad4okc@r.postjobfree.com / ad4okc@r.postjobfree.com Job Profile Summary:

Worked as a service focused general administrative manager dedicated to giving every customer positive experience to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound Judgement, good decision-making abilities and interpersonal communication skills.

Work Experience :

Administrative manager at Xcella.

September 2023- Present. (6 months)

• Oversee and manage all areas of the company's administration and make final decisions on matters of importance.

• Respond to customer complaints, taking prompt action resolve the problem and ensure customer satisfaction.

• Devise ways to streamline administrative processes, ensuring efficiency in tasks and workflows.

• Responsible for hiring and training administrative staff, allocating responsibilities, and managing office space.

• Evaluating staff performance, providing coaching and guidance to maximize efficiency.

• Possess excellent communication, organizational skills, and a deep understanding of departmental procedures and policies. Customer service manager at Adlib Pvt Ltd.

2017-2023. (6 Years)

Proven working experience as a Customer Service Manager, Retail Manager, Assistant Manager.

• Excellent knowledge of management methods and techniques.

• Proficiency In English.

• Working knowledge of customer service software,

• Foster engaged customers by addressing their needs promptly and effectively.

• Facilitate organic growth by enhancing customer satisfaction and loyalty.

• Take ownership of customer issues and follow through to resolution.

• Supervise day-to-day operations within the customer service team.

• Respond to customer service issues ma timely manner.

• Maintain accurate records of customer interactions and discussions. Education:

• Kurukshetra University

Masters in marketing management (2001-2002)

Post graduate diploma in marketing management (2000-2001)

• Panjab University

LLB bachelor's in professional law {1995-1999)

• Panjab University

Bachelors in Home science 1992-1995

Skills and Strengths:

. Excellent knowledge of MS word, excel, ppt.

. Ability to prioritize and manage multiple tasks and projects.

• Demonstrated computer skills, With an emphasis on MS office (Word, Excel and Power Point)

• Strong oral and written communication skills

• Excellent interpersonal skills with the ability to establish and maintain strong working relationships at all organizational levels.

• Good organization, follow-through, attention to detail and problem-solving skills

• Ability to take initiative, function independently, and work in a team.

• Maintain the highest standards of professional and ethical conduct with strong oral and written communication skills.

• Ability to keep confidential matters to self.

• Value and possess strong competency in the following behaviors Collaboration, Relationship Building, Communication, integrity and operating with diverse and inclusive mindset

Contact this candidate