AMY

LANDERS

ad4ok0@r.postjobfree.com

775-***-****

Reno, NV 89509

Online Digital Resume

SKILLS

Surface Polishing

Public Relations

Positive Team Player

Maintaining Building Security

Damage Prevention

Guest Satisfaction

Conscientious and Detail-Oriented

Productivity and Time Management

Biohazard Procedures

Emergency Clean-Up

Checklists and Recordkeeping

Academic Research

New Employee Training

PPE Safety

Exterior Window Cleaning

Special Event Preparation

HAZMAT Training

Adaptable and Flexible

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Express Janitorial - Janitorial Cleaner

Sparks, NV • 03/2021 - Current

Cleaned, stocked and sanitized warehouse, maintaining a safe environment that reflected well on employer.

Projected friendly and positive image in interaction with employees and built trusting and supportive relationships with other team members.

Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.

Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.

Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.

Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.

Handled equipment, chemicals and materials properly and with caution.

Used time management and efficient cleaning methods to meet deadlines.

Organized and used industrial cleaning products following strict safety procedures.

Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Delivered quality customer service to address urgent needs and cleaning requests.

Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.

Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.

Staffmark Temp Service - Warehouse Associate

Reno, NV • 03/2022 - 04/2022

Worked safely around moving machinery.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Cleaned and maintained warehouse in compliance with OSHA safety standards.

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Checked packages and merchandise for damage and notified vendors.

Consistently lifted materials weighing as much as 25 pounds.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.

Verified quantity and description of materials received by checking merchandise against packing list.

Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.

Managed product staging to efficiently transfer items between receiving, storage and shipping locations.

Recorded information, shortages and discrepancies to keep records current and accurate.

Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.

Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Operated and box machine and tape machine equipment.

Maintained effective and on-schedule delivery of [Type] and [Type] packages, identifying and selecting optimal shipping methods to meet targets.

Sanford Federal - Janitorial Contractor

Reno, NV • 01/2021 - 05/2021

Kept building spaces premises clean inside and outside.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.

Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Checked in and stocked inventory throughout facility.

Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Collected, sorted and transported recyclable materials.

Organized daily cleaning schedules..

Organized daily cleaning schedules for custodial team.

Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Responded immediately to calls from personnel to clean up spills and wet floors.

Maintained optimal supply levels to meet daily and special cleaning needs.

Maintained floor cleaning equipment.

Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Identified repair needs and major maintenance concerns, and escalated issues to management.

Supervised supplies in inventory and submitted reorder requests.

Used organic-based chemicals to disinfect floors, counters and furniture.

Brookdale Assisted Living - Kitchen Utility Worker

Sparks, NV • 02/2019 - 05/2021

Maintained clean, trash-free workspaces to maximize productivity and safety.

Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Sanitized dining ware and kitchen equipment according to health code standards.

Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Learned other teammates' work tasks to train as backup.

Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Circulated kitchen area to receive work assignments and identify support tasks.

Plated hot meals and salads in aesthetically pleasing arrangements.

Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

Maintained composure and work quality while under stress.

Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Maintained high personal grooming standards and uniform presentation.

Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Reduced kitchen accidents by maintaining high standards of cleanliness and organization.

Adhered to procedures in preparing food items.

Used manual or electric appliances to clean, peel, slice and trim foods.

Pushed, pulled and transported large loads and objects.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

United Cerebal Palsy - Team Leader

Sparks, NV • 06/2016 - 03/2019

Mentored and guided employees to foster proper completion of assigned duties.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Built strong relationships with customers through positive attitude and attentive response.

Established open and professional relationships with team members to achieve quick resolutions for various issues.

Led team of 5 members while providing exceptional customer service.

Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.

Facilitated training for associates through daily coaching and regular performance appraisals.

Implemented new working processes to deliver multiple improvements.

Maximized efficiency by removing safety hazards and debris from work areas.

Participated in cross-functional team-building activities.

Positioned as go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.

Molded team and embraced change to adapt within dynamic market.

Adhered to rigorous standards for customer service, merchandising and operational safety.

Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.

Optimized customer support by establishing collaborative service environment.

Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Coordinated activities while supervising team of 5

Extended Stay America - Front Desk Agent

Reno, NV • 07/2013 - 08/2016

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Collected room deposits, fees and payments.

Used internal software to process reservations, check-ins and check-outs.

Issued room keys to guests upon check-in and answered questions regarding proper use.

Answered multi-line phone system and greeted callers enthusiastically.

Oxytech - Medical Billing Coder

Reno, NV • 01/2013 - 08/2013

Updated patient financial information to guarantee accuracy.

Assigned appropriate medical codes.

Reviewed outpatient records and interpreted documentation.

Resourcefully used various coding books, procedure manuals and on-line encoders.

Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.

Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.

Correctly coded and billed medical claims,

Verified signatures and checked medical charts for accuracy and completion.

Guarded against fraud and abuse by verifying coded data accurately reflected services provided.

Assigned procedure and diagnostic codes to patient records for billing purposes.

Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.

Inputed information into computerized patient record system.

Entered orders into EMR system.

Applied charges and updated patient records.

Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.

Reviewed medical records to select appropriate coding sequences.

Laub & Laub - Paralegal

Reno, NV • 07/2012 - 12/2012

Conducted detailed client intakes and entered information into company database.

Conferred with clients and other involved parties to gather and track case information.

Assisted counsel in preparing answers, providing documentation and information for discovery request.

Prepared legal briefs, motions and pleadings.

Researched state statutes, decisions, legal articles, codes and documents.

Adhered to privacy laws to avert possible information breaches and protect client data.

Drafted, signed and certified key legal documents for judicial review.

Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.

Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.

Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.

Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw, and print sources.

Cooperated with legal teams to create performance documents for curative action planning.

Reviewed regulations regarding procedures and requirements for class action suits.

Established law library database accuracy by maintaining legal records to regulate disparities and perform updates.

Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.

Evaluated domestic relations law, property law and bankruptcy.

Anderson Merchandisers, LLC - Receiving Clerk

Reno, NV • 01/2007 - 06/2012

Double-checked cargo inventories and documentation for accuracy.

Unloaded pallets and deliveries and organized products in warehouse.

Compared shipping orders and invoices against contents received to verify accuracy.

Regularly reviewed invoices and double-checked orders.

Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Organized storage areas to optimize materials movements and minimize labor hours.

Maintained accurate computer records of materials weights, bill amounts and identified variances.

Recorded regular progress and issues with products.

Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Worked with inventory managers and unloaders to plan deliveries.

Coordinated warehouse organization scheme and product placements.

Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Orchestrated routing by producing accurate shipping documentation and package labels.

Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Processed required paperwork to expedite handling of shipped and received goods.

Sorted and delivered materials to different work areas and staff.

Moved shipment materials to and from designated areas using lift and hand trucks.

Verified orders by comparing names and quantity of items packaged with shipping documents.

Utilized pallet truck to load, unload, transport and store goods.

Inspected incoming and outgoing shipments to identify discrepancies with records.

Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Requisitioned new supplies and maintained storage areas for smooth department operations.

Conducted research to address shipping errors and packaging mistakes.

Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

Shopko - Retail Associate

Reno, NV • 04/1993 - 01/1999

Greeted customers, helped locate merchandise and suggested suitable options.

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Maintained clean sales floor and straightened and faced merchandise.

Helped customers complete purchases, locate items and join reward programs.

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Answered questions about store policies and addressed customer concerns.

Answered product questions with up-to-date knowledge of sales and store promotions.

Informed customers of current store promotions to encourage additional sales purchases.

Supported loss prevention goals by monitoring shopper behavior.

Increased sales by offering advice on purchases and promoting additional products.

Displayed merchandise by arranging in appealing ways to boost sales.

Demonstrated items to customers and created customer awareness, interest and sales.

Helped customers manage large purchases by collecting items from shelves and storage locations.

Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.

Promoted offerings by expression passion for company brand, products, services and solutions to customers.

Employed strategic tactics such as cross-selling and upselling to drive sales.

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