Professional

summary

Retail representative turned educator, leveraging over 6 years of

experience to pioneer innovative teaching and retail strategies. Expertise in leadership, customer service, and classroom management has catalyzed significant improvements in student engagement and retail efficiency. With a steadfast commitment to fostering academic and consumer excellence, this professional aspires to shape future leaders and drive transformative change in educational and retail environments.

Mariah Cortez

739 Magnolia Ave, Sanger, 93657 / 559-***-**** / ad4ojf@r.postjobfree.com Employment history

NOV 2018 - MAY 2020

SELMA, CA

Shift Lead, Panda Express

Mastered operational efficiency as Shift Lead, enhancing customer satisfaction Attentively oversaw all store operations, ensuring high-quality service Fostered a supportive team environment, boosting staff performance Implemented innovative solutions to streamline tasks, boosting store productivity

Built a culture of mutual support, boosting team morale and productivity. Introduced new workflow optimizations, significantly reducing task completion times.

Maintained high standards in store operations, ensuring every detail was perfect.

Pioneered customer service practices that set new benchmarks for excellence. Elevated team efficiency by 20% through strategic leadership and process optimization.

MAY 2020

FRESNO CA

Material handler, Amazon/Ultabeautywarehouse

Managed material handling at Amazon/Ultabeautywarehouse with precision and speed

Mastered operation of complex warehouse machinery

Cross-trained across multiple departments for enhanced versatility Provided mentorship to new hires on warehouse safety, fostering a culture of teamwork and safety.

Efficiently processed inventory, reducing handling time by 20% through innovative sorting techniques.

Ensured 100% accuracy in material tracking by implementing a robust double- check system.

Initiated a sustainability project, reducing waste by 15% through smart material reuse.

Employment history

FRESNO CA Retail representative, The Raider image

Mastered sales techniques and inventory management as a Retail Representative at The Raider Image.

Implemented a customer feedback initiative to enhance in-store experiences. Streamlined inventory process to improve sales floor efficiency. Boosted store reputation through exceptional customer service. Significantly enhanced customer retention and ensured repeat business. Elevated sales by mastering product knowledge and inventory, ensuring customer satisfaction.

Managed inventory with precision, leading to efficient operations and quick customer service.

Fueled store growth by engaging customers with passion, driving repeat business.

CENTRAL VALLEY Driver, DoorDash

Navigated complex routes to boost delivery efficiency, ensuring 100% on-time deliveries.

Maintained superior service with a 90% positive customer rating. Leveraged advanced apps for route optimization, reducing delivery times by 15%. Leveraged tech to slash delivery times, ensuring top-notch service & efficiency.

Achieved 90% customer satisfaction by quickly addressing concerns, enhancing brand loyalty.

Mastered complex routes, contributing to a flawless on-time delivery record. AUG 2023 - PRESENT

SANGER, CA

Teaching Fellows, Teaching Fellows

Designing innovative weekly lesson plans for student enrichment Enhancing student lives through STEM and craft activities Providing academic support to improve student performance Solving behavioral issues to foster a conducive learning environment Positively impacting student lives, shaping future leaders Lead dynamic STEM lessons, boosting student engagement and understanding. Introduced creative arts projects, enriching students' learning experiences. Provided tailored academic support, fostering personal and intellectual growth in students.

Employment history

OCT 2022 - JAN 2024 Instructor, Clovis Unified-ELOP Program Assisted lead instructor in classroom activities

Implemented innovative learning strategies

Boosted student engagement through creative methods Aided in student's academic growth

Aspired to progress to instructor role

Elevated student interest in reading and math, guiding them through creative worksheets and activities.

Teamed up with instructors to plan and deliver engaging art and journal projects, boosting student creativity.

Fostered a lively learning environment, building strong bonds with students through interactive educational games.

Played a key role in enhancing student engagement, contributing to a noticeable improvement in learning outcomes.

Education

2014 - 2018

SANGER, CA

High School Diploma, Sanger High School

Skills Leadership (Skillful) Customer Service (Experienced) Retail Sales (Experienced) Inventory Management (Beginner) Driving (Skillful) Teaching (Experienced)

Classroom Management (Experienced)

Contact this candidate