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General Manager Customer Service

Location:
Chesterfield, NJ
Posted:
March 30, 2024

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Resume:

Marina Dodonov

609-***-**** ad4oj4@r.postjobfree.com linkedin.com/in/maria-kalsina-29420518a

EXPERIENCE:

Siganos Management Group; Atlantic City, NJ 2014 – 2024

General Manager

OPERATIONS

●In charge of operations and staffing of five restaurant locations.

●Developed a payroll projecting system to remain within the allotted staffing budget, while securing coverage for all locations, and cut labor costs by 15%.

●Build relationships with vendors, negotiate prices, and compare vendors with similar product, which resulted in a savings of 20% on the food budget.

●Collect and review invoices daily to ensure the charging of agreed upon prices by all vendors, and address discrepancies as needed, resulting in a 5% savings.

●Implemented an inventory tracking system to ensure the purchase of the right amount of product, while ensuring the reduction of waste.

●Implemented the use of Micros POS system and a kitchen printer to reduce order taking time and cut cost of register and printer programming and repair by 50% annually.

●Instrumental in the new location opening process, including menu development, vendor relations, licensing, inspections, and training of the new management team.

STAFF RELATIONS

●Analyze data and work with managers to better retention strategies and reduce turnover by 40%.

●Elevate quality of workforce through talent acquisition initiatives and implementation of performance management tools.

●Hold staff training and professional development opportunities to ensure outstanding service, profitability, compliance with industry standards, and the sharing of best practices.

●Provide health and safety training to all staff, and achieve a consistent passing score on all inspections.

●Liaise with vendors to coordinate all stages of the management training process.

●Payroll projections

Siganos Management Group; Atlantic City, NJ 2013 – 2014

Supervisor

●Developed interview questions to assess candidate’s ability to provide excellent customer service and become a positive addition to the team.

●Guided staff through the ServSafe certification process.

●Tracked product stock and purchases to reduce waste and cut costs.

●Work with individual customers to address concerns and find satisfactory resolutions.

Siganos Management Group; Atlantic City, NJ 2012 – 2013

Cashier

●Managed time and prioritized tasks to ensure completion of all assigned duties.

●Provided excellent customer service to all guests in person and by telephone.

EDUCATION:

Atlantic Cape Community College; Mays Landing, NJ 2017 – 2020

●Bachelor of Science, Business Administration

National Restaurant Association

●ServSafe Food Manager Certification Exp. April 2025

BILINGUAL: Fluent in Russian.



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