Customer Service E Commerce
Resume:
Kassedy Mata
Colton, CA *****
********@******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Administrator
CPI - Whittier, CA
October 2019 to February 2023
This is an e-commerce skincare and wellness company that ships and provides wholesale business with companies in the US and internationally.
• Daily accounting (QB) - Accounts Receivables. Accounts Payables. Handled invoices, collections, credits, short payments, credit applications. Etc.
• Worked closely with our laboratory for our products which were used medically and cosmetically.
• Weekly dispatch management for our incoming and outgoing inventory. Handling logistics operations.
• Negotiated sales and closings for wholesale purchases.
• Maintained communication weekly with wholesale accounts. Including hotels, hospitals, clinics, e- commerce, etc.
• Monitored and managed the e-commerce business for company’s website and online vendors such as Walmart, Amazon Seller Central, Amazon Vendor Central, Newegg.
• Corrected and monitored daily reports for office and warehouse.
• Managed contacts for collections of delinquent accounts, settling debts.
• Assisted daily with customer service queue, online chat, emails, and inbound calls.
• Handled all office organization and tasks for the week Senior Customer Service Specialist
La Mirada Insurance Agency - La Mirada, CA
January 2016 to October 2019
• Provided excellent customer service (Phones/Email/ In-Person) for auto and home policies.
• Assisted in getting policies sold for new/existing customers.
• Received escalated calls when customers were unsatisfied or had complaints or Credit Card Fraud Claims.
• In charge of processing any voids for policies
• Handled contact for collection of accounts with past due balances in delinquency.
• Performed accounting office functions including- data entry, chargebacks, accounts receivables. Personal Assistant
Hoodwayz Co. - Los Angeles, CA
September 2014 to January 2016
Ran errands, managed schedule, managed bills and payments, and helped overlook e-commerce, assisted with dispatch for clothing warehouse.
Cashier/Customer Service
Downey Mustangs
June 2013 to September 2014
Education
High School Diploma
Columbus High School
Skills
• Bilingual (10+ years)
• Teamwork
• Accounting (7 years)
• Microsoft Office (9 years)
• Quickbooks (5 years)
• Collections (7 years)
• Billing
• Schedule Management
• Training
• Microsoft Word
• Inventory Control
• Computer Skills
• Time Management
• Warehouse Management
• Logistics
• Personal Assistant Experience
• E-Commerce
• Office Management
• Accounts Receivable
• Customer service
• Bookkeeping
• Management
• Microsoft Excel
• MailChimp
• Social media management
• Photography
• Customer support
• Analysis skills
• Typing
• Zendesk
• Order fulfillment
• Google Docs
• Google Analytics
• Facebook Advertising
• Dispatching
• Human resources
• Spanish
• Salesforce
• B2B
• Communication skills
• Documentation review
• Phone etiquette
• Payroll
• Salesforce
• Customer service
• Typing
• Accounts receivable
• Training & development
• Payroll
• Recruiting
• Human resources
• QuickBooks
• Schedule management
• Google Docs
• Accounts payable
• E-commerce
• Bookkeeping
• Office management
• Zendesk
• Negotiation
• Financial report writing
• Analysis skills
• HR sourcing
• MailChimp
Assessments
Protecting patient privacy — Proficient
July 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Marketing — Proficient
June 2022
Understanding a target audience and how to best communicate with them Full results: Proficient
Data entry: Attention to detail — Proficient
January 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Scheduling — Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Managing accounts in QuickBooks — Proficient
October 2022
Using QuickBooks software to manage business financials Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Principles of accounting — Proficient
October 2022
Preparing financial records according to federal policies Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
September 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Social media — Proficient
July 2022
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
June 2022
Responding to customer situations in a retail setting Full results: Proficient
Verbal communication — Proficient
July 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
November 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Teamwork: Interpersonal skills — Proficient
November 2023
Responding to challenging team situations at work
Full results: Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Typing — Proficient
October 2022
Transcribing text
Full results: Proficient
Basic computer skills — Proficient
June 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Written communication — Proficient
June 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Bookkeeping — Proficient
October 2022
Calculating and determining the accuracy of financial data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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