Kassedy Mata

Colton, CA *****

ad4oip@r.postjobfree.com

+1-909-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Office Administrator

CPI - Whittier, CA

October 2019 to February 2023

This is an e-commerce skincare and wellness company that ships and provides wholesale business with companies in the US and internationally.

• Daily accounting (QB) - Accounts Receivables. Accounts Payables. Handled invoices, collections, credits, short payments, credit applications. Etc.

• Worked closely with our laboratory for our products which were used medically and cosmetically.

• Weekly dispatch management for our incoming and outgoing inventory. Handling logistics operations.

• Negotiated sales and closings for wholesale purchases.

• Maintained communication weekly with wholesale accounts. Including hotels, hospitals, clinics, e- commerce, etc.

• Monitored and managed the e-commerce business for company’s website and online vendors such as Walmart, Amazon Seller Central, Amazon Vendor Central, Newegg.

• Corrected and monitored daily reports for office and warehouse.

• Managed contacts for collections of delinquent accounts, settling debts.

• Assisted daily with customer service queue, online chat, emails, and inbound calls.

• Handled all office organization and tasks for the week Senior Customer Service Specialist

La Mirada Insurance Agency - La Mirada, CA

January 2016 to October 2019

• Provided excellent customer service (Phones/Email/ In-Person) for auto and home policies.

• Assisted in getting policies sold for new/existing customers.

• Received escalated calls when customers were unsatisfied or had complaints or Credit Card Fraud Claims.

• In charge of processing any voids for policies

• Handled contact for collection of accounts with past due balances in delinquency.

• Performed accounting office functions including- data entry, chargebacks, accounts receivables. Personal Assistant

Hoodwayz Co. - Los Angeles, CA

September 2014 to January 2016

Ran errands, managed schedule, managed bills and payments, and helped overlook e-commerce, assisted with dispatch for clothing warehouse.

Cashier/Customer Service

Downey Mustangs

June 2013 to September 2014

Education

High School Diploma

Columbus High School

Skills

• Bilingual (10+ years)

• Teamwork

• Accounting (7 years)

• Microsoft Office (9 years)

• Quickbooks (5 years)

• Collections (7 years)

• Billing

• Schedule Management

• Training

• Microsoft Word

• Inventory Control

• Computer Skills

• Time Management

• Warehouse Management

• Logistics

• Personal Assistant Experience

• E-Commerce

• Office Management

• Accounts Receivable

• Customer service

• Bookkeeping

• Management

• Microsoft Excel

• MailChimp

• Social media management

• Photography

• Customer support

• Analysis skills

• Typing

• Zendesk

• Order fulfillment

• Google Docs

• Google Analytics

• Facebook Advertising

• Dispatching

• Human resources

• Spanish

• Salesforce

• B2B

• Communication skills

• Documentation review

• Phone etiquette

• Payroll

• Salesforce

• Customer service

• Typing

• Accounts receivable

• Training & development

• Payroll

• Recruiting

• Human resources

• QuickBooks

• Schedule management

• Google Docs

• Accounts payable

• E-commerce

• Bookkeeping

• Office management

• Zendesk

• Negotiation

• Financial report writing

• Analysis skills

• HR sourcing

• MailChimp

Assessments

Protecting patient privacy — Proficient

July 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Marketing — Proficient

June 2022

Understanding a target audience and how to best communicate with them Full results: Proficient

Data entry: Attention to detail — Proficient

January 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Scheduling — Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Management & leadership skills: Impact & influence — Proficient November 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Managing accounts in QuickBooks — Proficient

October 2022

Using QuickBooks software to manage business financials Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Principles of accounting — Proficient

October 2022

Preparing financial records according to federal policies Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

September 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Recruiting — Proficient

September 2021

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Social media — Proficient

July 2022

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

June 2022

Responding to customer situations in a retail setting Full results: Proficient

Verbal communication — Proficient

July 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Cleaner fit — Proficient

November 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Teamwork: Interpersonal skills — Proficient

November 2023

Responding to challenging team situations at work

Full results: Proficient

Office manager — Proficient

July 2022

Scheduling and budgeting

Full results: Proficient

Typing — Proficient

October 2022

Transcribing text

Full results: Proficient

Basic computer skills — Proficient

June 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Written communication — Proficient

June 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Bookkeeping — Proficient

October 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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