Anusha Koneru

Senior Pega Developer

ad4oid@r.postjobfree.com

+1-512-***-****

H1B-Austin, TX

linkedin.com/in/anusha-koneru-a14a4148

Professional Summary:

• Having 10 Years of professional experience in Development and Implementation in PEGA/ PRPC as a Pega PRPC Developer.

• Certified Senior System Architect in PRPC V 8

• Participated in the design and implementation of Healthcare, Insurance, and Banking Applications including end-to-end processing.

• Worked on all the phases of the Project life cycle like Requirement gathering, Design, Development, Testing, Production Support Maintenance, etc.

• Hands-on experience in designing Flows, Applications, Access Groups, Product Creation, Activities, Flow Actions, Flows, Sections, Harness, Correspondence, Class Structure, Validation Rules, Declarative Rules, Decision Rules, Report Definition, Data Pages, Job Schedulers, management, Agents using Pega PRPC.

• Developed Dynamic system settings, System settings and When Conditions.

• Worked on UI elements like Harness, Section, Controls, Skin rule and HTML rules

• Extensively used SQL, SOAP & REST Connectors in Pega PRPC to integrate with external systems

• Sound skills on PRPC debugging tools such as Tracer, Clipboard and System Management Application (SMA).

• Involved in the upgrade of PEGA Platform from 7.2/7.4 to 8.2 versions.

• Ability to learn new concepts and to adapt to new environments.

• Good problem-solving skills with a strong technical background and good inter-personal communication skills.

• Seeking a challenging environment that encourages continuous learning and creativity provides exposure to new ideas, simulates personal and professional growth.

• Strong Web based application development and programming skills.

• Used best coding practices to develop Pega Application.

• Ability to grasp new technologies very quickly.

• Collaborated with Offshore and Onsite teams.

• Profound knowledge in Software analysis, design, development, debugging, and problem solving using Agile

& Waterfall methodologies.

• Knowledge on the Jira, ServiceNow, rally, WinSCP, onerun, Soap, Clipboard, PAL, Tracer.

• Worked on all the phases of Project life cycle like Requirement gathering, Design, Development, Testing, Production Support and Maintenance etc.

• Worked on Pega Migration 7.2/7.4 to 8.2 versions. Technical Skills:

Certification Details:

PRPC V8 Certified Senior System Architect (CSSA).

Languages/Scripts PEGA 8.4, 7.x, 6.x, HTML, JavaScript, XML Programming Languages C, C++, Java

Web Technologies SOAP, WSDL

Web Services SOAP, RESTFUL

Web Design Tools HTML, XML, CSS, Java Script

Databases MSSQL, Oracle

Tools MS Office, Service-Now, Jira Board, ALM

Operating systems Windows 7,10

PRPC V7.2 Certified System Architect (CSA).

Education Details

Bachelors in Information Technology from Jawaharlal Nehru Technological University Hyderabad – 2014 Work Experience

Client: American Express (Atlanta, US) April 2022 to till date Project: GPSA (Global phone sales Acquisition)

Role: Pega Developer

Description:

GPSA is a Proprietary solution, primarily for inbound support, including some outbound lead acquisitions the Solution supports AXP CCP’s taking inbound calls to engage with prospects and customers wanting to apply for AMEX Products and services offered through a phone channel. Responsibilities:

• Participated in business discussion with Business Analysts doing feasibility study.

• Implemented Agile/Scrum Methodology and participated in development & conversion of business requirements into Rally stories.

• Development in the agile methodology and involved in daily scrum meeting contribution.

• Implemented various PRPC components like Decision rules, Data Transform, Activity, Declarative expressions, Constraints, Circumstance rules, validation rules etc.

• Application development and defect fixing.

• Defined Operators, Access Groups, Workbaskets, Workgroups.

• Created Rulesets and Versions as required.

• Involved in daily Scrum meetings and closely interacted with Clients.

• Creating Rulesets and Classes for the application with the help of Architects.

• Worked on activities regressively and used almost all OOTB methods.

• Experience in enhancing flows, flow actions, sections, activities, and data pages.

• Designing flows for the proper execution of the work object.

• Hands-on experience in implementing declarative processing, and integration tools.

• Worked on Connect-SQL, Connect-SOAP, Agents.

• Guiding the associates and status tracking.

Environment: Pega 8.4.1, SQL Server 2005

Client: OCBC (HCL-Hyderabad, INDIA) March 2021 to March 2022 Project: CRÈME

Role: Pega Developer/Team Lead

Description: CRÈME is used and developed to create Auto Compliance cases based on the request from different Onboarding channels of each Customer having Alert ID. Once the case is created their respective KYC Questionnaires data will be captured and the case will be routed to set of Reviewers to review the case and process further.

Responsibilities:

• Understand and analyse the requirements.

• Create Activities, Data Transform, Data Pages, Validation and When condition rules as part of Application development.

• Implemented Agile/Scrum Methodology and participated in development & conversion of business requirements into Rally stories.

• Implemented UI components, Data Transforms, Activities utilized all OOTB Utilities and File Listeners.

• Worked closely with LSA to resolve complex functionalities.

• Worked with loggers, clipboard, and tracer to debug the issues.

• Worked as lead in deployment activities, creating the products, creating the applications and rule set versions for all the modules.

• Expertise in packaging and deployment of PRPC applications from one environment to another environment.

• Worked on Background processing like Agents, SLA, Report Definition Data structure and concept of Data Pages, Declaratives rules, Decision rules, and Validation Activities and Flows. Environment: PRPC v8.2, SQL Server 2005

Client: United Health Group (UHG - Hyderabad, INDIA) Aug 2020 to Feb 2021 Project: Provider Attachment

Role: Software Engineer

Description: Provider Attachment Application is providing Service to various other applications to Process documents attached by the users. Below are the applications currently consuming the attachment application services. upload attachment is the one of the major services we are Provided while uploading Prior Auth/Appeal related documents.in this Attachment Application. In this application we are using Synchronous and Asynchronous Process. Once after Uploading an attachment, attached files undergoes Virus Scan and then will check whether Document is available to download after converting into PDF and then will Get Attachments in the form of PDF Content in asynchronous.

Responsibilities:

• Understand and analyse the requirements.

• Implemented Dynamic UI with XML’s, Data Transforms, Activities utilized all OOTB utilities.

• Worked closely with LSA to resolve complex functionalities.

• Understand and analyse the requirements.

• Worked on P1, P2 Incidents.

• Worked on Incident management and Problem Tickets.

• Worked with loggers, clipboard, and tracer to debug the issues.

• Worked as lead in deployment activities, creating the products, creating the applications and rule set versions for all the modules.

Environment: PRPC v7.4, SQL Server 2005

Client: United Health Group (UHG - Hyderabad, INDIA) April 2018 to July 2020 Project: Claim Reconsideration

Role: Software Engineer

Description:

The purpose of this project is to leverage PEGA PRPC to automate the Reconsideration processes for rejected/ overpaid/under paid claims. This project will provide real time tracking of any discrepancies in the payment of the claims. Before this project is into live Providers used to submit their claims manually by filling a form and courier the required documents to the concerned team but now Provider can submit their reconsideration request online with the supporting documents attached, they can also get the status of the request, can update the request in the middle of the process.

Responsibilities:

• Worked on development of screens.

• Actively participated in Debugging tools, Clipboard, Tracer, SMA.

• Worked on Activity, Data Transform, When Rule, Pega UI.

• Worked on Decision rules, Declarative rules.

• Worked on UI, Section, Flow Action, Flow.

• Worked on Connect-SOAP, Connect-REST services.

• Involved in Unit Testing, Bugs fixes, Debugging

• Worked on Upgradation part (V6.2 to V7.2)

Environment: PRPC v 6.2, V7.2 SQL Server 2005

Client: United Health Group (UHG - Hyderabad, INDIA) April 2014 to March 2018 Project: Concourse

Role: Software Associate

Description: Concourse is an application developed in Pega. To intake customers’ requests. Customer requests can either be through a phone call or through an e-mail. Whenever an ERC team receives a customer call or an e-mail, a case is created for each request with unique Case ID and in case of an e mail request the response is sent to the e-mail with the Case ID in the subject of the response. Each case is categorised based on the situation the customer is in and the type of service needed. A new enrolment would get a new case ID and if there’s an existing enrolment there is an option to merge the new case with the existing one. Existing enrolment details. Responsibilities:

• Understand and analyse the requirements.

• Worked on P1, P2 Incidents.

• Worked on Incident management and Problem Tickets

• Implemented Dynamic UI with XML’s, Data Transforms, Activities utilized all OOTB utilities.

• Worked closely with LSA to resolve complex functionalities.

• Worked with loggers, clipboard, and tracer to debug the issues.

• Worked as lead in deployment activities, creating the products, creating the applications and rule set versions for all the modules.

Environment: PRPC v7.2, SQL Server 2005

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