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Customer Service Account Manager

Location:
Casselberry, FL
Posted:
March 30, 2024

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Resume:

**** ******* ***

Casselberry, Fl *****

Cell Phone 407-***-****

E-mail ad4oib@r.postjobfree.com

Robert DiPasquale

Objective

Professional experience

A challenging and responsible position with a growth oriented company, which would offer the opportunity to effectively utilize my expertise and experience in management.

2017-Current TOP LED LUMINATION

GLOBAL ACCOUNT MANAGER

Set new Sales records

Customer service

Build customer base

Prospect

Team work

2020-2023 Charter/Spectrum Lake Mary, Florida

Retention Specialist

Top 20% sales

Retained Internet, Cable, Land-line phone and sold

Customer new Mobile phones and lines.

2012 ---2016 Hertz Corporation Orlando, Florida

General Manager

Managed Pilot Program for Hertz—Helped open other locations.

Customer Service

Maintained High CSI Scores

Implement Sales Strategies

Managed Inventory

Managed employees and vendors

Managed F&I and Funding

Appraised cars

Title work for state

Developed new Processes

2008—2011 Fields VW-BMW Daytona Beach, Florida

Sales Manager

. Tripled gross profit for 08,09,10,11.

. Doubled sales volume.

(This was done during a recession.)

. Hired salespeople for BMW and VW. I also hired for the F&I dept.

. Administrator for VW Dealership…I made sure everyone was Certified.

. Performed appraisals for both departments.

. Satisfied customer complaints

. Managed advertising for sales dept.

. Closed sales

. Filled in for F&I when needed.

. Ordered inventory and worked with Factory.

. worked with banks to obtain financing for customers.

2007—2008---BRINKS BUSINESS SECURITY

Business Consultant (Security and Surveillance equipment)

1998-2006 Aristocrat Volkswagen Sanford, Florida

General Sales Manager

I Won the Wolfsburg Crest Club award 4 years straight, (1 of only 3 dealers in the nation), the diamond pin award Seminole county’s favorite dealer award (Sanford-Herald), consistently in the top 20 in the nation for new and certified sales. Won every sales contest that was challenged by the factory, including trips to Tahiti, Cancun, Cozumel, Cabo San Lucas, Phoenix, and more! The service and parts department both grew 5 times as large to accommodate the sales department! Also under my management, profits surged to record levels because of the massive growth which made Aristocrat Volkswagen a household name in the Orlando market! Also Aristocrat Volkswagen was awarded another Volkswagen point based on performance of existing store! The point was free!

Managed the Sales Managers, sales force and finance department.

Managed the advertising for the new car department.

Ordered inventory.

Satisfied customer complaints for the sales and service departments.

Dealt with finance companies and completed funding issues.

Worked deals with the sales department and its customers.

Worked with banks to obtain financing for customers.

Managed anything that was necessary for the dealerships success.

Education

Onondaga Community College Syracuse, NY

A.A.S. Degree in Business Administration



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