Kunika Verma *** ** ST SW, Edmonton

Mail- ad4ohb@r.postjobfree.com

Cell: 587-***-****

Professional Summary

Motivated customer service specialist with over two+ years of experience as banking officer and a highly organized and detail-oriented office assistant with over 4 years of experience in a fast-paced, team-based environment. Excellent at customer satisfaction and retention. Community oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure.

Strength:

• Trusted key holder

• Good communication skills

• Creative problem solver

• Team leadership

• Data Collection

• Teamwork proficiency

• Working in pace environment

• Continuous learning mindset

• Extremely organized

• Staff development

HIGHLIGHTS OF WORK HISTORY :

• 2+ years of experience in public sector bank as an ADDITIONAL OFFICER in India.

• 4+ years of experience as an office assistant.

• Ability to manage multiple tasks efficiently.

• Hall Management to ensure uninterrupted customer service at all times during working hours.

Education:

• Diploma in Electronics and Communication.

• Bachelors in Electronics and Telecommunication Engineering.

Work History:

ADDITIONAL OFFICER

Punjab Gramin Bank India (February2022-March 2024)

• Welcoming customers with positive attitude and assist individuals in managing their finances.

• Hall Management to ensure uninterrupted customer service at all times during working hours.

• Check the accuracy of all non-cash transactions.

• Monitoring of all work done by clerical staff with compliance of duties allocated to them.

• Opening of all new loan accounts in CBS and ensure to put all parameters correctly specially scheme code, interest table code and payment schedule tab as per scheme / terms of sanction.

• Set up and maintain customers' accounts.

• Deal with calls, emails and face-to-face enquiries. Promote and sell financial products and services to customers. Use the IT system to update the customer's account.

• Improved overall department efficiency by streamlining processes and implementing new policies.

• Increased employee satisfaction with constructive performance evaluations and targeted feedback.

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

Office assistant

Jay Kay Enterprises India (January2018- January 2022)

• Overseeing clerical tasks, such as sorting and sending mail.

• Keeping an inventory of office supplies and ordering new materials as needed.

• Support the day-to-day operations of an office, including answering phones and schedule meetings.

• Welcoming visitors to office.

• Maintain files to keep track of important documents and organize travel arrangements.

• Maintain computers and manual filing systems.

Skills:

• Microsoft office, Microsoft word, Excel.

• Operating system –Window XP, Vista, Window7, Window8.

• Financial management, Administration, Relationship Management.

Languages:

• English, Hindi, Punjabi.

Contact this candidate