Meron

Kiflemariam

OBJECTIVE

My primary objective is to

provide a smooth work

environment by applying a well-

organized management skill

obtained by an extensive

experience of 15 years.

REFERENCES

Mr Wudu Adege: Operation

Manager at Washington

Medical Center

+251-*********

Mr Tarik Al-Mousheky: General

Manager At Aramex

International Currier

+251*********

Mr Ashenafi Adere: System

Administrator at Jimma

University

+251-*********

ADDRESS

P.o. Box 15137

Addis Ababa,

Ethiopia

PHONE

+251*********

EXPERIENCE

OVERALL DURATION 2009-2024

I. September 2020- present: Washington Medical center - Branch Operations Manager. Essential

II. RESPONSIBILITIES: -

- Managing the overall branch activities.

III. April 2019 - up to April 2020: OVID Construction – Monitoring and evaluation head and assistant for CEO

IV. April 2017- April 2019 Washington Medical center - Customer Service Manager. Essential

RESPONSIBILITIES: -

- Organize and supervise all activities that facilitate the smooth running of the organization’s departments.

- Helping to build good customer relations.

- Monitoring and managing COMPANIES OPERATING system called Medax

- Controlling Customer’s information on the system.

- Training and development.

V. 1st August 2015- Wuddassie Diagnostic Center: Assistant for the Managing Director

VI. Later promoted to Transport Head (From Feb 1st,2016- Jan.31st,2017)

- Essential RESPONSIBILITIES: - Assisting the Managing director in all company administration and following up all the cases.

- Visiting government office and dealing with officers regarding issues, like work permits of the foreign employees, renewal of work and business license.

EMAIL

ad4ogv@r.postjobfree.com

WEBSITE

Linked in/Meron Kiflemariam

- Dealing with potential customers

- Arranging meetings, taking minutes and reporting to the management.

- Frequent travel WITHIN the country

VI. June 2014 to July 30th, 2015 - Aramex International Currier: Customer service and Operation Team Leader. Essential RESPONSIBILITIES: -

- Processing the Custom process

- Following up and clearing the custom related issues

- Dividing the job to the team members accordingly.

- Following up the cases.

- Mobilizing the team.

- Responding to the e-mails from branch offices.

VII. 1st Feb 2014 to 30th April2014- African Union Commission: Administrative Assistant

Essential RESPONSIBILITIES: -

- Maintaining contacts and calendars via OUTLOOK.

- Ordering, stocking, and distributing office supplies Making photocopies, sending faxes, sharing DOCUMENTS.

- Planning and scheduling meetings and APPOINTMENTS.

- Organizing and maintaining paper and electronic FILES.

-Maintaining general office TIDINESS.

- Providing direct administrative support to FHL’s executive DIRECTOR.

- Helping with public PRESENTATIONS.

- Attending and assisting with different meetings

VIII. 29th AUG 2011 to May 2011- MFI Trading & Office Solutions: User/ Customer support Desk.

- Assisting users/ Customers how to install and configure office machinery software.

- Providing information about how to use and maintain problems of office equipment’s

- Act as primary contact for the office.

IX. Aug 2009-- Aug 2010- Jimma University Health Science Library: Senior User Support Technician

Position Summary: responsible for providing useful data and information for post graduate students from the web as needed and hardware, software, network, and printing support to faculty, staff, and students. Essential Responsibilities:

- Receive help desk tickets as assigned and follow up to ensure timely, efficient resolution of issues.

- Toner, fuser, and drum inventories with Store/vendors.

- Computers, monitors, input devices, printers, external devices, and other components as required by the college.

- Escalate calls as needed.

- Wireless/handheld/mobile devices.

- Cover the helpdesk phone line as needed

- Troubleshoot hardware, software, and network issues

- Create and maintain,

EDUCATION

2006 – 2010 Jimma University C ERTIFICATE Received BSc Degree In Computer Engineering.

Sep 2009 – Jun 2009 Jimma University Certificate, Leadership and Management Skills Development Training Program.

CERTIFICATE

Cisco International Networking Certificate.

2000 – 2005 Agaro Senior Secondary High School CERTIFICATE Received certificate from the NATIONAL ORGANAZION FOR EXAMINATION

COMMUNICATION

Interacted with Multi-sectoral companies and dealt with higher level personnel for business collaboration.

LEADERSHIP

As a manager with an extensive experience and a natural talent to lead, I can boldly state that I am an expert who can achieve great milestones within any company given this role.

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