JAIME ROQUE

Los Angeles, CA *****

ad4oge@r.postjobfree.com

+1-310-***-****

I am a foodie that has been in the hospitality food and beverage industry for 23 years. My love of food started in 2000, when I gained experience in the grocery industry leading to leadership positions for five years in five locations at Trader joe’s and four years in a Specialty Team Leader position at Whole Foods Market as well as working in the meat department for Vons / Safeway. In my hospitality food & beverage journey at UCLA Dining Services, I learned every aspect of back the of the house operations by completing a yearlong mentoring program in which I worked multiple shifts in the following departments: Purchasing, Accounting & Food Coordination, and Catering. My love of food & beverages has led me to present cheese platters tableside in Beverly Hills at Wally’s and becoming a manager there opening the Santa Monica location. In 2018 I became a supervisor for the opening of the United Polaris lounge at LAX, overseeing the bar as well as being part of a team responsible for all aspects of a hotel at the airport. In 2020 I could not pass up an opportunity to become a general manager of a small boutique restaurant in Playa Vista, with Covid ending my stay there. In 2021 for 3 months, my journey led me to a premium supervisor position at Sofi stadium and YouTube theater in the clubs department at Legends.

Having 10 years of leadership experience from 6 different companies has helped me understand profit and loss, inventory analysis, health department regulations & HACCP, consumer & retail trends, vendor relations, ordering & invoicing, leadership courses as well as overseeing 10 to 20 team members at any given time. Certificates in the past have included ServeSafe manager, CPR awareness and ABC alcohol classes. I have completed several leadership courses and personality assessments in many of these organizations which have molded me into a person who strives every shift to create lasting memories with team members and guests. It would be my pleasure to have your company on my journey.

Authorized to work in the US for any employer

Work Experience

Manager

Wally's Wine and Spirits Gourmet Restaurant - Santa Monica, CA September 2016 to October 2023

Overseeing & leading in the cheese & charcuterie department. Responsible for merchandising, buying, all cogs, labor, retail sales, and restaurant service. We accomplish charcuterie table side service and production, pairing, making platters, making cheese and charcuterie boards for lunch and dinner service. Making sandwiches, melts, salads. Outside catering events as well. Premium Clubs Supervisor Sofi Stadium & Youtube Theater Legends - Inglewood, CA

July 2021 to November 2021

Oversee multiple bar operations during gameday, concerts, special events at one time. Set up / take down alcohol displays, ensure branded companies were represented. Enforce all ABC laws and best practices for safely serving. Worked bartending shifts when short staffed. General Manager

Ritrovo Playa Vista - Playa Vista, CA

December 2019 to March 2020

Responsible for daily operations, sales & labor goals, culinary execution, employee training, safety & sanitation. Guest experience is my number one priority! A small boutique Italian restaurant with a Patio for wine and cheese tastings. Responsible for the implementation & execution of cheese / charcuterie plates and mixology program. Supervisor United Polaris Lounge LAX

Sodexo - Los Angeles, CA

October 2018 to December 2019

Oversee all aspects of the bar, mixologists and mixology program. Inventory, buying, P & L, sanitation, as well as shift duties of all aspects of the lounge & hotel amenities. Which includes buffet, restaurant, shower/ sleep areas.

Storekeeper

Bruin Plate Residential Restaurant UCLA - Los Angeles, CA January 2013 to October 2018

My main responsibility is to receive all incoming food, chemical, paper goods, and supply deliveries for a four star, Green Certified restaurant. Bruin Plate, is open seven days a week, serves three all you care to eat meals a day with a weekly average patron count over 30,000. Weekly average food purchases are over $100,000.

Responsibilities, Duties & Achievements

Conduct quality control, temperature, pricing, sustainable product audits for all incoming food. Order food and supplies to maintain par levels using vendor websites, Food Pro, and Microsoft Outlook Weekly inventory and inventory analysis of all food items in the restaurant. Training and mentoring new chefs, managers, and storekeepers in buying & procurement of product. Maintain floor machine, gem cart, chariot i scrub unit. Including ordering parts for all units. Communicate with vendors & reps the upcoming usage needs for the unit. Scheduling deliveries and logistical needs.

Specialty Team Leader

Whole Foods Market - El Segundo, CA

February 2007 to February 2012

As the department manager I was responsible for all merchandising, labor, sales, and profit goals in beer, wine,

charcuterie, artisan cheese, olive & salad bars, full service deli counter, and wine / beer venue. Planned, executed, and marketed beer festivals, meet the wine maker events. Held over 30 Tasting dinners, beer brunches in the store venue.

Specialist- manager

Trader Joe's Market - Culver City, CA

April 2002 to February 2007

Responsibilities, Duties & Achievements

Floor lead, closing & opening manager

Master plan and daily register schedule plan trainer Cash handling, safe drops, coin orders, payroll & Kronos timekeeping Led the store Demo and Donation community program

Conducted new product tastings for crew members

Oversee perishable orders and inventory

Interviewing, new hire paperwork, new hire training Education

A.S.

Electronics El Camino College - Torrance, CA

Skills

• Planogram

• training

• Time Management

• Inventory

• POS

• Cashier

• Microsoft Excel

• Management Experience

• Supervising Experience

• English

• Kronos

• Menu Planning

• Culinary Experience

• Profit & Loss

• Restaurant Experience

• Restaurant Management

• Merchandising

• Purchasing

• Retail Sales

• Cooking

• Kitchen Management Experience

• Food Preparation

• Food Safety

• Labor Cost Analysis

• Office Management

• Payroll

• Retail Management

• Catering

• Meat Cutting

• Leadership

• Pricing

• Recruiting

• Banquet Experience

• Events Management

• Employee Orientation

• Forecasting

• Event Planning

• BudgetingBudgeting

• Budgeting

• POS

• Profit & loss

• Budgeting

• Kronos

• Leadership

• Purchasing

• Merchandising

• Quality control

• Restaurant experience

• Hospitality

• Kitchen management

• Fine dining experience

Certifications and Licenses

Manager Serve Safe certified

February 2019 to February 2024

Assessments

General manager (hospitality) — Proficient

March 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient October 2020

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Bartending — Proficient

August 2019

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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