Darius L. Mitchell

*** ********** ** *********, ** 30016 Phone: 404-***-**** Email: ad4og6@r.postjobfree.com

An experienced professional looking for a position where I can use my acquired skills and abilities in a progressive and challenging environment

Areas of Expertise

Excellent organizational skills • Time Management • Problem Solving • Microsoft Office (Word, Excel, PowerPoint, Outlook) • Verbal Communication • Written Communication • Excellent customer service skills • Ability to learn new things rapidly and adapt to new environments • First AID/CPR Experience • Enthusiastic • Ability to remain calm in high pressure situations • Safety & Security • Administrative Experience • Customer Care Agent • Coordination • Front Desk Assistant • Office Management • Sales Techniques

PROFESSIONAL EXPERIENCE

Planet Fitness 10/2023–Present

Front Desk Assistant

Greet every member and guest with enthusiasm and a smile

Tour potential members around the club with the goal of signing up the person for a membership

Answer phone calls in a professional and energetic manner

Execute all opening/closing operational procedures to ensure the club runs smoothly

Handle member requests and concerns with a sense of urgency

Carewell 01/2023–05/2023

Customer Care Agent

Help, support and care for our customers through quality conversations and customer service experiences

Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation

Ensure every customer feels valued and supported

Build customer relationships based on trust, kindness, and reliability

Recommend products that best serve our customers’ interests

E Health Insurance 07/2021–04/2022

Sales Support Specialist/Retention

Actively promoted products or services to customers while utilizing sales techniques to increase sales. Suggesting related or complementary items to enhance the customer’s purchase and meet sales goals

Tracked and documented sales activities, such as the number of customers served, and items sold

Troubleshooted concerns for customer while providing accurate information on any inquires and questions that may have

Blink Fitness 09/2020–05/2021

Front Desk Assistant

Greet every member and guest with enthusiasm and a smile

Tour potential members around the club with the goal of signing up the person for a membership

Answer phone calls in a professional and energetic manner

Execute all opening/closing operational procedures to ensure the club runs smoothly

Handle member requests and concerns with a sense of urgency

American Intercontinental University 04/2019–09/2019

Administrative Assistant

Provides administrative support to ensure efficient office operations

Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors

Responsible for managing calendars for senior staff

Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations

Allied Universal 02/2017–07/2017

Front Lobby Officer

Addressed customer inquiries, complaints, or requests promptly and professionally.

Collaborated with other departments within the organization to relay messages, share information, and assist with various tasks. Acted as a liaison between different teams to ensure effective communication

Warmly greeted visitors and clients as a first point of contact, directing them to the appropriate person or department

Handled incoming calls, routed them to the appropriate individuals, and took messages when necessary

EDUCATION

American International University, Business Administration, 2019

Brown Mackie College, 2014-2015

Spencer High School, High School Diploma, 1998

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