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Customer Service Operations Manager

Location:
Philadelphia, PA
Salary:
19.00
Posted:
March 30, 2024

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Resume:

Joshua Jones- Marks

State College, PA

ad4ofw@r.postjobfree.com

+1-267-***-****

Authorized to work in the US for any employer

Work Experience

Overnight Night Auditor

Scholar Hotel Group - State College, PA

April 2022 to December 2022

Overnight Walmart Stocker

Walmart - State College, PA

November 2021 to May 2022

Product Demonstrator/ Juice specialist

CROSSMARK - State College, PA

August 2021 to October 2021

Seasonal Cashier

Lowe's - State College, PA

March 2020 to October 2020

• Welcomed customers

• Assisted with customer inquiries

• Helped customers find what they are looking for

• Handled customer complaints and concerns

• Handled cash and credit transactions

Meat Associate

GIANT/MARTIN'S - State College, PA

September 2019 to December 2019

• Provided excellent customer service

• Maintained clean work environment

• Kept food and Sales items readily stocked

• Established good working relationships with other workers Electronics Sales Associate

Walmart eCommerce - State College, PA

August 2018 to February 2019

Customer Service/ Operations Manager

Frontier Airlines - Philadelphia, PA

May 2016 to August 2016

Ensure that all Frontier flight operations are conducted in a safe manner, compliant with all applicable FARs, contractual obligations and company procedures.

● In command and control of all aspects of day-to-day operations, coordinate, implement and monitor all flight and operational activity, including the safe movement of entire fleet across 75+ station network.

● Coordinate operations during irregular operations and system wide disruptions.

● Serve as the central point of communication for all operational and system issues. Communicate irregularities, situations, disruptions, cancellations, extended delays or other impact issues with all operational departments.

● Coordinate all activities between various operational departments located in the System Operations Center, including; Maintenance control, Crew Scheduling, System Customer Service, AOG.

● Manage revenue-based decisions, including cancellations and extended delays resulting in significant passenger disruption.

● Manage both current and advance aircraft routings in coordination with maintenance planning and other system needs, maximizing utilization of Frontier's fleet.

● Ensure and update status of all Frontier flights in Flight Control system, ensuring the correct information being available via FLIFO in the Frontier computer reservation system. Education

High school

Skills

• Custodial experience

Certifications and Licenses

OSHA HIIPA CPR

Present

Additional Information

Skills

● Software: Microsoft office: Word, Excel, Powerpoint, Outlook, Clarity



Contact this candidate