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Cell Therapy Customer Service

Location:
Lincoln, NE, 68508
Posted:
March 30, 2024

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Resume:

TROY PROBST

*** * * ** ******

Cortland, NE *****

402-***-****

Career Objective

To secure a sales or marketing or management position where I can use my relationship building ability, communication skills, sales aptitude to increase profitability, maintain current accounts as well as build new business accounts effectively.

Qualifications

Energetic, enthusiastic, hardworking, persistent and decisive leader with accomplishments in:

Setting and Achieving Goals Account Management Skills

Relationship Selling Relationship Building

Promotion/Project Management Direct Sales and Closing Skills

Persuasive Customer Presentations Superior Client Relations

Recruiting Responsibilities Solid Sales and Marketing Track Record

Territory/Strategic Planning Customer Service Skills

Professional Experience

Stem Cell Centers, Patient Care Advocate Contracted, Omaha, Nebraska 2017 to present.

Set up sales systems and taught how to make payments and use the software.

Educate on where to get referrals that might be eligible for stem cell therapy.

Find referrals for stem cell therapy from community resources.

Educate potential referral sources on stem cell therapy and talk to potential patients on how stem cell therapy would benefit them.

Nelnet/Home Advisor/Facts Sales Account Manager Contracted, Lincoln, Nebraska 2015 to 2017

In charge of increasing business in the marketplace by getting new clients aboard and provide them leads.

Help customers with finding contractors in their area and resolve complaints.

Set up and sign up contractors in our network and walk them through application process.

Advice people on their payment plans and how to set them up and make payments.

Supervisor, Walmart, Lincoln, Nebraska 2007 to 2015

In charge of hiring employees for my areas and training those employees.

In charge of running the departments and making sure they were making money and properly staffed.

In charge of all ordering for the departments as well as doing monthly inventories and price changes.

In charge of running reports and attending monthly meetings.

Community Relations Coordinator-Contracted/Temporary, Rehabcare; Lincoln Nebraska 2007-2010

Promote the benefits of using our rehab unit to potential referring physicians, hospitals, and retirement communities in assigned territory.

Provide training to potential referring clients in an effort to educate them on the benefits of using our rehab unit for their patients and how we can maximize recovery time.

Complete assessments on potential patients to see if they qualify for rehab on our unit.

Develop and maintain strong relationships with referral sources and their staff.

Contributions

oInformed and educated potential referral sources and patients on what our rehab unit has to offer them and how we can benefit their recovery time in the most effective manner.

oIncreased current accounts referrals by 65% and produced a 85% increase in referrals for new and under performing accounts.

Provider Relations Manager, Aseracare Hospice; Lincoln, Nebraska 2004- 06

Promote Hospice Services to potential referring physicians, hospital staff and nursing homes in assigned territory and prepare a marketing plan to increase market share.

Increase community awareness of what hospice is and how it benefits the patient and their families.

Provide presentations and training to potential referring clients in an effort to educate them on the benefits of hospice.

Generate business for hospice by creating new and maintaining existing relationships with medical professionals, discharge planners, nursing home professionals and other community based referral sources.

Influence decision makers to use our hospice over the competitions through competitive analysis.

Contributions

oOut of 150 representatives in the U.S., I was consistently in top 5% in terms of sales/admits/referrals within the company.

oIncreased referrals from existing accounts by 80% and from new and underperforming accounts by 90%.

oIncreased daily average of hospice patients with clinic by 75% in my 1st year.

oNegotiated contracts in new territories and increased sales within that territory by providing excellent service and education to these accounts.

Independent Insurance Sales Representative- part-time 1/94- current

Promote the sale of group and individual financial products to prospective clients.

Target group insurance prospects, with the focus on small business owners and self employed persons, including but not limited to physician clinics and construction workers.

Territory Manager, Physicians Mutual; Omaha NE 2000-2002

Promote the sale of the annuity products to brokers and BGAs in assigned territories.

Identify new brokerage prospects in assigned territories.

Meet projected quarterly sales and marketing goals in assigned territories.

Construct competitive analysis to promote sale of companies’ products.

Provide clear and precise information on all product features and benefits.

Contributions

oI was ranked 1st overall in terms of sales volume in assigned territory.

oTop representative in recruiting new agents and brokers with a average 150 per year.

oMy activities accounted for over 35% of sales and over 20 million dollars in sales volume in 2001.

Account Manager-Client Services, Ameritas; Lincoln, Nebraska 1997-2000

Manage all assigned high profile cases in an effective and professional manner.

Provide service to policyholders, agent/brokers and group offices.

Assist with the training of new representatives.

Work efficiently to maintain current business accounts.

Education

Bachelors of Business/Journalism - December 1993

University of Nebraska, Lincoln NE

Major: Advertising/Marketing/Public Relations

Minors: Psychology, Sociology, History

Education 100% Self Financed



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