SANTHOSH

CHAVHANA

About Me

Professional Experience

Achievements

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every

interaction.

Management Skills Self-motivated Leadership Critical Thinking Communication Skills Quick Learner.

Proactive, friendly customer service specialist.

Hard Skill

MS Office

Efficient problem-solving skills

Time management

Relationship building

Generating report in google sheet

Collaboration and Teamwork

Soft Skill

Observation

Decision making

Communication

Multi-tasking

Education Background

Brindavan College of Engineering

BANGALORE, KARNATAKA

Completed in 2017

DIPLOMA

Civil Engineering

S J (GOVT) Polytechnic

Completed in 2014

HIGH SCHOOL

Govt high school Bileshivale

Completed in 2011

My Contact

ad4oe1@r.postjobfree.com

#22 Bileshivale, Bangalore, KA,

+91-784*******

Unit Head, Nobroker Solution Pvt Ltd. Dec,2021 – Present CSE, GS MANAGEMENT. May, 2019-Nov,2021

Apprentice Trainee Civil, KPTCL. Oct, 2017-Oct,2018 Key responsibilities:

Spearheaded a team of 15 customer service representatives setting goals monitoring performance and implementing training programs to improve overall customer satisfaction ratings by 80%. Developed and implemented a customer feedback system resulting in a 50% increase in customer response rate and valuable insights used to drive product and service improvements. Led cross-functional teams in the successful implementation of new customer relationship management (CRM) software resulting in streamlined processes improved data accuracy and increased team productivity. Revamped the customer complaint resolution process reducing resolution time by 50% and improving customer retention rates by 20% through effective problem-solving and conflict resolution strategies Resolve customer complaints or answer customers' questions regarding policies and procedures.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Key responsibilities:

Provided exceptional customer service support by promptly addressing inquiries and resolving issues

resulting in a 95% customer satisfaction rate.

Acted as a liaison between customers and internal departments to ensure seamless communication and timely resolution of customer concerns.

Key responsibilities:

Monitor installation of plumbing, wiring, equipment, or appliances to ensure that installation is performed properly and is in compliance with applicable regulations.

Use survey instruments, metering devices, tape measures, and test equipment, such as concrete strength measurers, to perform inspections.

Languages

English, Hindi, Kannada, Telegu

Best Unit Head Award

Over All Performer Award got 3 times

Achievers Lounge Access for

continuous 6 month

BACHELOR OF ENGINEERING in Civil Engineering

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