Customer Service Specialist
Resume:
SANTHOSH
CHAVHANA
About Me
Professional Experience
Achievements
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every
interaction.
Management Skills Self-motivated Leadership Critical Thinking Communication Skills Quick Learner.
Proactive, friendly customer service specialist.
Hard Skill
MS Office
Efficient problem-solving skills
Time management
Relationship building
Generating report in google sheet
Collaboration and Teamwork
Soft Skill
Observation
Decision making
Communication
Multi-tasking
Education Background
Brindavan College of Engineering
BANGALORE, KARNATAKA
Completed in 2017
DIPLOMA
Civil Engineering
S J (GOVT) Polytechnic
Completed in 2014
HIGH SCHOOL
Govt high school Bileshivale
Completed in 2011
My Contact
************@*****.***
#22 Bileshivale, Bangalore, KA,
Unit Head, Nobroker Solution Pvt Ltd. Dec,2021 – Present CSE, GS MANAGEMENT. May, 2019-Nov,2021
Apprentice Trainee Civil, KPTCL. Oct, 2017-Oct,2018 Key responsibilities:
Spearheaded a team of 15 customer service representatives setting goals monitoring performance and implementing training programs to improve overall customer satisfaction ratings by 80%. Developed and implemented a customer feedback system resulting in a 50% increase in customer response rate and valuable insights used to drive product and service improvements. Led cross-functional teams in the successful implementation of new customer relationship management (CRM) software resulting in streamlined processes improved data accuracy and increased team productivity. Revamped the customer complaint resolution process reducing resolution time by 50% and improving customer retention rates by 20% through effective problem-solving and conflict resolution strategies Resolve customer complaints or answer customers' questions regarding policies and procedures.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Key responsibilities:
Provided exceptional customer service support by promptly addressing inquiries and resolving issues
resulting in a 95% customer satisfaction rate.
Acted as a liaison between customers and internal departments to ensure seamless communication and timely resolution of customer concerns.
Key responsibilities:
Monitor installation of plumbing, wiring, equipment, or appliances to ensure that installation is performed properly and is in compliance with applicable regulations.
Use survey instruments, metering devices, tape measures, and test equipment, such as concrete strength measurers, to perform inspections.
Languages
English, Hindi, Kannada, Telegu
Best Unit Head Award
Over All Performer Award got 3 times
Achievers Lounge Access for
continuous 6 month
BACHELOR OF ENGINEERING in Civil Engineering
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