KENNETH BARTHEL

O P E R A T I O N S M A N A G E R

CAREER OBJECTIVE 678- 524–5720

ad4od8@r.postjobfree.com

Analytical, energetic, and detail-oriented professional, skilled in

operations management. With broad and deep experience in Fayetteville, GA.

credit union finance, auto finance, logistics, IT Security,

bankruptcy law compliance (Chp,7-13-11), and risk management solutions.

Key Skills include: Personnel Management, IT Systems/Security Administration,

Bankruptcy Law, Auto Finance Management, Financial Risk Mitigation,

Interstate Logistics Management, Loan Servicing, Compliance Auditing

and Quality Assurance.

EXPERIENCE

IT Systems Specialist

June 2023 - Current Fulton County Government (Elections), Atlanta, GA.

•Proficient in IT service management (ITSM) and experienced in implementing continuous improvement initiatives

•Troubleshooting specialist with proven ability to diagnose and resolve hardware and software issues in a timely manner

•Cybersecurity: Familiarity with implementing and maintaining cybersecurity measures to protect election systems

•Provide on-site technical support during elections, addressing issues promptly to minimize downtime and ensure a smooth voting experience for voters

•Conduct pre-election testing and validation to ensure the accuracy and reliability of voting systems

•Manage the setup, maintenance, and troubleshooting of election equipment, including voting machines, electronic poll books, and related peripherals

•Conduct training sessions for election workers on the use of technology, troubleshooting procedures, and security protocols

•Install and configure computer systems, software, and peripherals, ensuring compatibility and optimal performance

Gateway Logistics Manager

FEB 2022 - FEB 2023 DSV Air, Atlanta, GA.

•Lead the team to perform business and root cause analyses; use these findings and collaborate with stakeholders to set / revise logistics policies, procedures, and direction as needed

•Managed import operation, irrespective of terms of recoveries and deliveries, to ensure time and cost performance against set KPIs for the department

•Managed a team of logistics analysts and operations professionals to resolve operational discrepancies, pursue continuous improvement opportunities, and take proactive measures to prevent delays to recovery times

•Responsible for overall accountability with management and execution of total shipment lifecycle processes for the region, including mapping the process, quantifying opportunities, revising strategies, documenting, and training staff as needed.

•Managed and coordinated multiple projects while ensuring timely completion.

•Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

•Developed departmental objectives, budgets, policies, procedures and strategies.

•Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

•Partnered with logistics team to align performance and future needs.

IT Remote Support Specialist (Tier 3)

JAN 2019 - NOV 2022 Blue Light Systems, Atlanta, GA.

•Over 15 years of experience in IT support, with a focus on helpdesk management

•Proven ability to lead and motivate teams, driving them towards achieving high levels of customer satisfaction

•Proficient in IT service management (ITSM) and experienced in implementing continuous improvement initiatives

•Upgrade Patching

•Security Monitoring

•Desk side Support

•VOP Security Management

•Disaster Recovery Compliance

•Configured and tested new hardware and software

•Troubleshot issues on device-specific problems, network performance, and internet connectivity

•Managed inventory of IT assets such as desktops, laptops and peripheral

•Provided technical support to customers, troubleshooting hardware and software issues remotely and on-site

•Set up Active Directory and Exchange accounts for new users and groups

•Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration

•Resolved customer complaints in a timely manner by providing efficient solutions to complex problems

SR Duty Manager

OCT 2018 - APR 2022 Swissport USA, Atlanta, GA.

•Managed an accurate inventory of warehouse materials

•Coordinated monthly audits and briefings with US Customs and Border Control and Department

of Aviation

•Scheduled and tracked inbound /outgoing high value shipments

•Coordinated recruitment and training of office/warehouse personnel

•Ensured materials were delivered to multiple sites in a timely manner as per clients' criteria.

•Provided professional guidance to junior staff members in order to enhance their job knowledge.

•Established strong relationships with vendors, suppliers and customers through excellent communication skills.

•Reviewed employee performance appraisals periodically in order to recognize outstanding achievements.

•Developed and implemented strategies to improve customer service standards and ensure compliance with company policies.

•Monitored staff attendance records and maintained accurate payroll information.

Operations Manager

JAN 2006 - FEB 2018 Credit Union Loan Source, Atlanta, GA.

•Over 11 years of experience in credit union operations, with a deep understanding of financial services and regulatory compliance

•Created dynamic strategies for optimal and consistent customer satisfaction

•Decreased average call wait time by 97% by creating operations analysis measurements

•Proven success in managing and leading cross-functional teams, fostering a culture of excellence and teamwork

•Worked meticulously with the Chief Compliance Officer to adopt policies and procedures for the all departments

•Created monthly reporting to analyze call rates, service quality, time management, and overall customer service efficiency

•Implemented departmental goals, loss mitigation strategies, operating policies and procedures ensuring productivity levels were maintained

•Created and managed database of all repossessions from inception to finalization of remarketing

•Prepared and processed documents for repossession expenses, charge-offs and investor reports

•Strong analytical skills, with a demonstrated ability to identify areas for improvement and implement effective solutions

•Managed staff employment, performance appraisals, salary changes, promotions, disciplinary actions, transfers, and terminations

•Engaged in monthly budget preparation and profit loss forecasting for the company with the COO and CFO

•Spearheaded the setup of Local area and third party networks, and was responsible for installing software and finance software for the customer service and collections departments

•Assisted the SS Network Administrator with deployment and maintenance of all PC's/Notebooks for the company and conducted help desk support where required

•Implemented cost-saving initiatives to reduce overhead costs

•Managed the daily operations of multiple departments to maximize efficiency

•Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments

•Proficient in financial software, data analysis tools, and reporting systems

•Created and enforced policies and procedures to support compliance.

•Implemented process improvement strategies to reduce costs and improve efficiency.

•Established operational policies, procedures, standards, and objectives in alignment with organizational goals.

•Provided leadership in creating innovative methods for streamlining business processes.

•Created reports to track performance metrics against established targets.

•Utilized problem solving skills to anticipate potential risks or obstacles within the organization.

EDUCATION

Florida A&M University

SKILLS

Technology Integration

Risk Management

Microsoft Office Professional

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