Human Resources Customer Service

Cecilia Carmona La Grange Park, IL 708-***-**** *.***********@*****.***

MBA with High Honors in both Business Management and Human Resources Management. Seeking a position with advanced administrative responsibilities. Experienced with cross training employees, building cross functional teams, being a team lead, and payroll. Developed a high level of customer service and expanded upon 10 years within the healthcare field.

Education

Saint Xavier University Chicago Graduate 2011 & 2017

Masters of Business Administration and Human Resources Management. AACSB Accredited - Beta Gamma Sigma Honor Society 2017.

Bachelor of Liberal Arts and Sciences, focused in Psychology 2011.

Work History

Blue Cross Blue Shield of IL, MT, NM, OK, TX Downers Grove, IL 11/2022 to Current

Sales Strategy Specialist

In conjunction with the team, will help drive strategic planning, sales strategy and strong operational cadences to achieve our quarterly objectives, provide outstanding business insights and lead cross-functional transformational initiatives. Sample strategic projects include developing recommendations on go-to-market strategy, customer segmentation, sales coverage, and investment prioritization. Operationally, the focus will be on forecasting, market sizing, growth trend analysis, sales pipeline analysis, business performance tracking, and formulation of actionable recommendations based on these. Work closely with their manager on day-to-day operations, strategic planning. Performing thorough data analysis to support and progress key business decisions.

Partner with leadership to develop, implement and track quarterly business plans, including actionable recommendations. Interact with various cross-functional groups at senior levels (e.g. Sales Leadership, Marketing, Finance, Business Operations, M&A, etc.) to bring business insights, support large projects and drive execution.

Executive Administrative Assistant

Administrative work within the Medicare Division.

Provided functional support coordinating day to day activities by maintaining a balance between meeting requests and other activities, identifying conflicts and anticipating/resolving problems for calendar at executive-level support, as well as supporting other department heads.

Screen all incoming telephone calls and request for general information.

Assist in the preparation of division wide meetings, coordinate meetings, and other internal meetings, or conference calls for executive as well as supporting other department heads.

Coordinated travel arrangements and resulting expense reports within time related protocol. Handles expenses for other department heads.

Support special projects on behalf of executive or team.

Organize planning materials ensuring timely and effective coordination support for meetings.

Prepare PowerPoint presentations and excel files.

Filing, copying, faxing.

Order entry, Invoicing, Shipping and Receiving, and Handling Inventory of promotional items.

Midwest Orthopedics At Rush Chicago, IL 11/2015 to 10/2022

Administrative Assistant

Functioned as a liaison between patients and physician, internal departments, hospital, and surgical centers. Clinical preparation, dictation and preparation of agendas, other materials, and office notes. Educate patients on clinical procedures and surgical expectations. Organizing meetings, screen physician phone calls, arrange referrals, process insurance, and schedule appointments for consultations, x-ray, labs, physical therapy, MRI and CT scans. Responsible for doctors personal schedule.

Appointment Coordinator and Team Lead

Supervised 7 employees, responsible for employee work schedules, and PTO requests. Aided in cross training, new hire training, and providing supervised support. Maintain and update current information on physician schedule ensuring appointments and procedures are confirmed. Supplement office staff when requested, maintain a positive demeanor with patients, peers, supervisors, and physicians. Abreast of and compliance with state and federal guidelines including HIPPA, ADA, OSHA, and FLSA. Met and exceeded customer service standards.

ESM Healthcare Consultants Chicago, IL 1997 to 2003

Administrative Assistant/ HR Assistant

Provided a high level of support to CEO and other office staff. Collaborated with nurse case managers to maintain patient records, schedule appointments, and coordinated depositions. Document objective data and routine aspects of patient care. Managed marketing briefs, office supply inventory, mileage, DOL billing, and employee new hire/training/payroll/credential checking and license renewals.

Contact this candidate