Ron W. Dowda

ad4ocm@r.postjobfree.com • 210-***-****

linkedin.com/in/ron-w-dowda-06477a3b/

IT Operations Management

Resourceful and highly skillful professional with more than 25 years of experience in steering and optimizing end-to-end information technology operations across fast-paced environments. Adept at documenting process flows and maps, negotiating service level agreements with customers and other teams, and meeting service delivery objectives. Equipped with solid leadership abilities; known for spearheading major project deliverables from inception to completion in data center environments and training technical teams to boost overall performance. Possess knowledge of delivering general application support, development, and maintenance. Talented at liaising across internal and external stakeholders, including presentation of verbal and written reports on project status to senior management.

Areas of Expertise

IT Operations Planning

Project Management

Reporting & Documentation

Data Center Operations

Hardware Maintenance & Repair

Incident & Problem Resolution

Technical Support

Team Leadership & Training

Cost Control & Reduction

Professional Experience

Cities of Helena & Elaine – AR 2021 – 2023

Network Project Manager

Achieved timely completion of all pilot programs through integration of free public Wi-Fi within main streets of Helena and Elaine with network speeds of up to 100/100, including Helena City Park area. Enabled seamless development and approval of Wi-Fi device installations in multiple areas by collaborating with several agencies and businesses. Drove digital connectivity in previously underserved rural areas by implementing Wi-Fi infrastructure.

●Contributed to introducing Fiber Broadband services within multiple communities and businesses of Phillips County by rendering expert-level support to ISP, city, and county in design and cost estimates of USDA grant awards.

Phillips Community College, Univ. of Ark – Helena, AR 2018 – 2022

Education Program Manager, Data Center and Computer Hardware Services and Support

Improved knowledge of individuals in terms of computer and data center support by providing instructional guidance. Delivered training to more than 100 members on gaining specific skillsets, such as hardware, basic networking troubleshooting, as well as PC tear down and rebuilding. Utilized engagement-driven PowerPoint video and audio presentations to coach on Office365 software.

●Successes, due to this training, in job interviews and job offers built pride in each student with a can-do belief in themselves and admiration from their families and friends, where before they had none.

Americus Glass & Mirror – San Antonio, TX 2014 – 2018

Lead IT Project Manager

Fostered long-term corporate growth by executing regular workstation services, maintenance, and repairs. Facilitated cost control and reduction via coordination of end-to-end budget management functions.

●Enabled 100% uptime through provision of support in all phone network designs, cable installations, and repairs.

ABM Gov. Services – Kabul, Afghanistan 2012 – 2013

Regional Data Center Manager

Ensured smooth workflow through management of all call center activities, data center repairs, moves, designs, software upgrades, inventory, and facility management for U.S. forces in the Middle East at NATO HQ, Kabul, Afghanistan. Oversaw and reported all aspects related to personnel as well as data center safety and security.

●Achieved seamless data center operations on daily basis by providing leadership to nine service engineers.

●Received a contract to render data center services across critical NATO operations within the Middle East.

●Slashed overall downtime by executing restructuring efforts for data center service and storage areas.

●Attained various security clearances of DoD TS/SCI-SCIF and NATO Secret to enable successful service delivery.

●Spearheaded and navigated various data center projects from inception to completion, while maintaining two password-protected networks and one open network.

●Directed and administered MS Active Directory, Exchange, and Office applications

DRS Defense Solutions – Iraq & Kuwait 2011 – 2012

Data Center Manager

Enabled timely relocation of the DoD data center from Iraq to Kuwait, ensuring uninterrupted operations, while leading hardware, software, personnel, and security. Directed successful deployment of command, control, communications, and intelligence systems across secure and unsecure networks.

●Accomplished and maintained 100% uptime by managing HVAC systems and crafting comprehensive service manuals for two generators with Caterpillar monitoring.

Silicon Graphics, Microsoft Data Center – San Antonio, TX 2008 – 2011

Resident Data Center Systems Engineer

Facilitated uninterrupted server operations by installing and servicing 5.5K computer servers, including configuration of 24 and 48 port Cisco network switches. Steered shipping and receiving process for all systems, while providing regular reports on management plans. Ensured server reliability by managing spare inventory to support quick servicing.

●Enhanced team capabilities by successfully training new engineers in San Antonio and Ireland on server testing and repair procedures.

●Strengthened cloud network capacity through delivery of an international deployment project by installing and testing 240 servers in Ireland.

Additional Experience

Supervisor / Manager / Lead Engineer at Northrop Grumman, San Antonio, TX 15 years

Education & Certifications

Associate’s Degree in Electronic Engineering

United Electronics Inst., Dallas, TX

Associate Degree in Computer Science Engineer

Control Data Inst., Dallas, TX

Computer Science, Eastfield College, Mesquite, TX; Selective Courses Completed

Electronic Engineering, Community College of the Air Force, Maxwell AFB, AL; Selective Courses

Data Center Design, DCCA, Data Center Univ., Schneider Electric

Project Management Professional, PMI, (Classroom Training)

Information Technology Infrastructure Library (ITILv3), Certificate

Security+, CompTIA

Certified Information Systems Security Professional, (Classroom Training) (CISSP)

A+, IT Service Certification, CompTIA

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