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Aumiyah Rich

A customer service worker. Experienced in handling customer complaints and requests. Verification of

the member/customer dealing with Medicare

plans. A new Phlebotomist with some hands-on

experience from school during lab twice a week, 3

sticks up to 7 weeks (about 1 and a half months).

I’m willing to find work as an entry level

phlebotomist. I’m very dependable, always get the

job done and I am teachable.

Salelytics, Appleton, WI - Member

Care Specialist

Sept. 2023 – Dec. 2023

Working from Home answering calls

Gather info. From customers and transfer over

to a licensed agent/cs agent

Help customers and members get signed up for

Medicare advantage plans

Make sure to help every customer that calls

and get them over to the correct department.

Had graded calls and coaching every week

Working Systems: sales forces, hipper,

Microsoft etc.

Enterprise LLC, Atlanta, GA -

Driver

April 2023 - July 2023

•Drive and deliver vehicles locally or out of

area as needed, following all rules of the

road

• Deliver customers and vehicles to

appropriate destination in a safe and

courteous manner

• Ride with or follow another driver to drop

off vehicle(s) or pick up multiple vehicles

• Organize travel route and ensure vehicle

paperwork is accurate and timely

• May need to communicate via 2-way radio or

cellular phone

• May be asked to clean vehicles

• Perform miscellaneous job-related duties as

HS Diploma

Benjamin E Mays High School

Graduated with Honors

Certificate

Attended: Georgia School of

Phlebotomy (Passed NHA with

435)

Creativity

Leadership

Organization

Problem solving

Teamwork

Completed School

Knowledgeable on Venipuncture

Safety Precautions

Order Of Draws, etc.

Computer Savvy

Microsoft Proficiency (Average)

Accustomed to using dual-

monitors and multiple computer

applications simultaneously.

Very knowledgeable with vein

selection and Venipuncture

procedure

HIPPA Complaint

Strong Medical Terminology,

Trained in Family Consoler Advocacy

Insurance

7weeks (about 1 and a half months)

of training Phlebotomy

CPT Certified (NHA)

assigned

Blackstar LLC, Atlanta, GA - Amazon

Delivery Driver

Sep 2022 - Feb 2023

•Driver Cargo Van to deliver customer orders

• Safely always drive and operate delivery

vehicle.

• Use hands free devices for routing

information, customer delivery information.

• Navigate a variety of routes throughout

delivery area

Matrix Medical Network, Atlanta, GA -

Customer Service Rep

June 2022 - July 2022

• Verify Member

• Set Appointments

• Help assist member of plan with any

questions

• Inform member of plan about each visit

• Leave voicemails regarding any appointments

The Echelon Group, Woodstock, GA -

Customer Service Rep

Jan 2022 - June 2022

• Take complaints from customers

• Collect & Process Loan Payments

• Help assist customers with any problems

they need

• Type up/add information to loans

• Redirect customers to the right department

• Document or Notate loans/complaints

Capturenet, Phoenix, AZ - Remote

Patient Billing Representative

July 2020 - Jan 2021

• Answer inbound calls and

patient/guarantor's portal chats

• Deescalate upset callers

• Help patient understand about their

financial responsibility

• Collect and process payments

• Document all communication for every

account level interaction

• Research and verify insurance eligibility

with patient/guarantors

• Documenting care and charge disputes

forwarding the complaint to the appropriate

department

• Maintaining and ensuring confidentiality of

all

guarantor and patient information for HIPAA,

FDCPA regulations

• Responsible for the evaluation of donor

automated aphaeresis procedures

• Perform quality checks and audits of all

calls to ensure standards are maintained.

• Identify and maintain office inventory and

order when appropriate

• Assist with auditing records to maintain

medical records compliance

World Finance, Atlanta, Ga — Account

Specialist

April 2020 - June 2020

• Preparing loan documents and managing

applications

• Providing quick and friendly assistance

posting payments

• Following up with customers to help them

get back on track

• Working with management to maintain branch

operations

• Maintaining relationships with customers

regarding loans

Southeastern Inc., Atlanta, Ga —

Customer Service Professional

June 2019 - Feb 2020

• Research, analyze and determine appropriate

course of action for members medical

transport needs

• Empathetically conducted appropriate

screening and eligibility while obtaining

correct personal information while keeping

confidentiality

• Use modules to stay current with HIPPA and

other laws

Southside Medical Center, Atlanta, Ga

— Administrative Assistant

Jan 2018 - Jan 2019

• Greet patients and visitors with compassion

• Data input demographic, clinical, and

financial information into our system

• Interview patients to obtain all initial

information for admission

• Prepare admitting and discharge records

accurately and forward information to proper

departments

• Thoroughly explain the variety of admission

forms, policies and financial

responsibilities

• Use a variety of payments for patients and

explain expectations

• Accurately review insurance verification,

and consent forms

• Schedule appointments and make pending

arrangements

• Organize travel for patients utilizing in-

house and external transport

• Provide medical records in accordance with

HIPPA guidelines

Contact this candidate