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Medical Assistant Customer Service

Location:
Kissimmee, FL
Salary:
19
Posted:
March 30, 2024

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Resume:

RS ROXANA SAMUELS

KISSIMMEE, FL ***** +1-786-***-****

ad4occ@r.postjobfree.com

PROFESSIONAL

SUMMARY

My goal is to become associated with a reputable company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality. SKILLS EKGs

Specimen Collection

Staple/Suture Removal

Vital Signs

Throat Cultures

Front Desk Duties

Phlebotomy

Basic Wound Care

HIPAA Compliance Trained

Injections

Pre-Op/Post-Op Care

Telephone Triage

Charting/Records Mgmt.

Typing Proficient 35 WPM

Medical Office, Clinical &

Laboratory Procedures

Instrument Sterilization

Basic Cardiorespiratory

Procedures

Advanced Fundamentals of Basic

X-ray machine

Prescription Refills

Proficient Microsoft Suite

Medical Terminology in Anatomy

& Physiology

Patient Scheduling

Patient Flow Management

HIPAA Compliance

Hospice Care

Specimens collection and

processing

Patient bathing

Medical terminology knowledge

Sterilization techniques

Vital Sign Monitoring

Compassionate caregiver

Dementia and Alzheimer's

knowledge

CPR

Knowledge of EKG rhythm

interpretation

WORK HISTORY MEDICAL ASSISTANT EXTERNSHIP 01/2024 to 02/2024 PM Pediatrics 1412 W. Vine St, Kissimmee Fl. 34741 Prepared treatment rooms for patient examinations, showed patients to examination rooms, collected laboratory specimens, documented drug refills, explained treatment procedures to patients, cleaned and sterilized instruments, recorded patients' medical history

Taught patients about medications, procedures, and care plan instructions. Documented vital signs and health history for patients in clinic and hospital environments.

Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions and prepared for physician examinations.

HOME HEALTH CARE/ HHA/CNA 03/2023 to 03/2024

Vitas Healthcare Corporation East 1780 E Irlo Brandson Memorial Hwy, St. St Cloud Fl

Supported patients and preserved their quality of life, ensured a clean and safe environment, improved patient outlook and daily living Provided transportation and appointment management. Administered medication as directed by the physician. Provided mobility assistance such as walking and regular exercising. HHA/CAN 03/2022 to 03/2023

Focus Family Care 515 N Flagler DR- Suite P-30 W.P.B Fl, 33401 Greeted and supported patients with daily needs, ensured patient comfort and safety, notified health group of any changes or concerns Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.

Assisted disabled clients to support their independence and well-being. Provided mobility assistance such as walking and regular exercising. HOME ROOM TEACHER 04/2010 to 12/2019

Minister of Education MEDUCA Panama Republic Of Panama Taught English as a second language to students from pre-k to 12 grade, taught Science subjects, established and enforced rules for behavior, enhanced lessons with technology, engaged students, and boosted understanding

Planned and implemented integrated lessons to meet national standards. Incorporated multiple types of teaching strategies into the classroom. Graded and evaluated student assignments, papers, and coursework. Supported student physical, mental, and social development using classroom games and activities.

CUSTOMER SERVICE 01/2000 to 04/2010

Star Contact Panama Republic Of Panama

Promoted high customer satisfaction, resolved problems with friendly service, remained calm in stressful situations, and demonstrated excellent communication skills

Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Developed customer service scorecards to measure customer service performance.

Provided outstanding customer service.

Provided exemplary customer service on each field visit to deliver exemplary customer service.

EDUCATION Medical Assistant Technician with an emphasis in X-Ray Diploma 02/2024 Florida Technical College, Kissimmee, FL

First Aid and CPR

BLS

Steri-Safe: Hazardous communication training

Steri-Safe: Advance HIPAA training

Home Health Aid training certificate and license

CAN Certification no license yet

EKG

Pharmacology

Technician with Special Education in English- Diploma 10/2019 University of Panama College, Panama Rep of Panama Panama Bilingual Teachers Training Workshop

Outstanding Teaching Techniques

TESOL Back to the Basics

Teaching to learn: a declaration of success

Bridging Language, Heritage, and Culture

Using technology in the process of EFL learning

Improvement of the self for improvement of Education Heart and Mind: Walking the talk toward improvement Program of competitive educational planning books Diplomate Licentiate of International Relations. Diploma 07/2006 The National University of Panama College, Panama Rep. of Panama Pedagogical use of new technology in Education I and II Let us talk about the statistics of our country

High School Diploma 12/1990

Colegio Richard Newman, Panama Republic Of Panama

Dean's List 10/23 12/23

Award for the A student 05/23 07/23

Awarded English week game project 10/2010

Honoree of Best Science and Biology Project 2010

Honoree the bet project using the game to teach 2017 Honor Roll 10/2006

Spring International Language Center/ University of Arkansas Scholarship to Roxana Samuels Harris



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