Brandy Kellogg

Seattle, *****, WA (US)

253-***-****

ad4oc2@r.postjobfree.com

PROFESSIONAL SUMMARY

Skills:

Medical Records & HIPAA (10 years)

Customer Service (10+ years)

Front Office (7 years)

Medical Billing (7 years)

Insurance Verification (6 years)

Medical Office & Hospital Experience

EMR Systems (10 years)

Patient Care

Medical Scheduling (6 years)

Computer Skills

Medical Terminology

EXPERIENCE

Office Manager, Mercer Island Family Eye Care

Medical records: Faxing, scanning, printing, emailing, and electronically sending records to various requestors. Scanning incoming records into patient charts.

Experience with CrystalPM

Front desk: Register patients. Check them in upon arrival. Check out and schedule upon completion of visit. Collect copays and any payments due. Request medical records and referrals as needed. Help to verify patient insurance. Work on recalls to schedule those who are July. 2021 - Present

Mercer Island, WA

passed due for appointments.

Pre-testing: Do any needed tests with patient before seeing the doctor. Check prescription on glasses. Help doctor with anything needed in the room. Restock/reorder supplies as needed.

Office Management: Help to order supplies. Open and organize deliveries as they come in. Train new employees. Help to oversee that the clinic runs smoothly. Help to troubleshoot any issues that may arise.

Optical: Help patients pick out and order their glasses and contact lenses. Bill insurance for patients' visits and anything purchased. Dispense glasses and contacts when patients come to pick them up. Make any adjustments and repairs needed for glasses. Troubleshoot any prescription issues with patient's glasses before they see the doctor. Help to make the patient glasses orders for in house lenses. Patient Service Representative/Medical Records Clerk, Evergreen Eye Center

• Medical records: Faxed

• scanned

• printed

• emailed

• and electronically sending records to various requestors. Scanned incoming records into patient chart.

• Experience with ModMed

• Nextech

• SRS

• and Forum.

• Front desk: Register patients

• check them in upon arrival. Check out and schedule upon completion of visit. Collect copays and any payments due. Help to schedule patients for incoming and outgoing referrals. Request medical records and referrals

• as needed. Help to verify patient insurance.

• Call Center: Work on recalls to schedule those who are passed due for appointments. System used for this is Brevium. April. 2019 - July. 2021

Burien, WA

Medical Receptionist, MultiCare Health Systems

• Registered new patients as walk-ins to be seen at the urgent care clinics. Checked in returning patients to be seen.

• Knowledge of multiple EMR systems: Epic and Docutap.

• Familiar with faxing

• copying

• printing

• and scanning documents.

• Experience with point-of-sale collections.

• Knowledge of Labor and Industry claims

• as well as how to add employers to the EMR system. September. 2018 - December.

2019

Seattle, WA

• Generalized knowledge of billing: how to look at claims

• make adjustments in patient charts.

Medical Records Clerk, CIOX Health

• Processed out medical and billing records requests in either paper or electronic format.

• Was the in person contact at the release desks at the local hospitals

• in which records were released at time of service or would be mailed. Handled incoming subpoenas when needed.

• Fluent with faxing

• emailing

• and scanning/copying.

• Call Center: key person for the records phone system. Received anywhere from 80 to 100+ phone calls per day for verbal records requests from other physician offices.

January. 2014 - February. 2018

Auburn, WA

Retail Clerk, Fred Meyer

• Cashier: Balancing cash drawer

• opening and closing registers

• Stocked shelves

• Fuel center: cleaning grounds

• running cash drawer

• point-of-sale purchases

• balancing fuel deliveries

• making sure prices are accurate and changed when needed

• stocking supplies/goods.

• Set the weekly ads: printing needed tags and signs

• pulling expired tags/signs

• hanging new tags/signs

• scanning to verify prices match.

• Floral department: accepting and putting out new deliveries

• making floral arrangements

• making sure stock was always fresh.

• Answered phone and in person customer questions. January. 2006 - February. 2014

Burien, WA

EDUCATION

High School Diploma

• Puyallup High School, Puyallup, WA

June. 2003

SKILLS

billing

Call Center

cash drawer

Skillful

Expert

Expert

English

LANGUAGES

CERTIFICATIONS

• Medical Assistant Certification

Medical Assistant

Medical Assistant Certification May 2005

Medical Terminology

Medical Billing

HIPAA

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