VERONICA MCNEARY

** ***** ******

Calumet City, IL. 60409-6203

773-***-**** mobile

708-***-**** home

EDUCATION

Southwest Baptist University 08/84 – 06/85

Accounting/Communications

Professional Training Institute 08/93 – 04/94

Nursing/Business Administration

EXPERIENCE

UNITED CREDIT UNION

03/2022 - present

Collections Manager / Financial Administration

•Created Policy and procedures Manual according to

Predatory Lending LawsManage Repossession Portal

•Process Files for Legal Representation

•Ensure files are adequately prepared with

documentation for Legal Representation according to

fair lending law

•Process and apply Chapter 13 Trustee Checks

•Updated eOscar to ensure credit reporting of members

remained accurate

•Skip traced regarding delinquent automobile loans for

vehicle and member location

•Reconciled members accounts to ensure members

payments were applied accurately

•Enter finalized cash receipts and update accounts

receivable ledger by customer

•Obtained and mail statements to customer regarding

their accounts

•Entered vehicle titles within the system

•Possess daily credit card payments

•Call, email, and certified mail customers as

warranted in an effort to keep accounts current

ABNA Engineering

-10/21-Present

Billing Specialist

● Billing (heavy)

● Invoices (heavy)

● Answers phones and take messages or fields/ answers

question

● Prepare written correspondence with clarity and

fluency.

● Work directly with Accounting Manager on

assignments

● Performs Research

● Assembling Financial Data and confidential

information

● Schedules and organizes activities such as meetings,

travel, hotel stays, conferences and department

activities for all members of the department.

● Establishes, develops, maintains and updates filing

system for the department.

● Ordering of supplies

● Sorts and distributes mail, opens mail for the

company.

● Drafts written responses or replies by

phone or email when necessary.

● Acts as a liaison with other departments and outside

agencies.

● Handles confidential and routine

information, explains policies when necessary

●Created Policy and Procedures Manual regarding Billing and other standard office procedures

● Perform general office duties.

Handled all Administrative and need responsibilities

●Other General Office responsibilities as needed

Focal Point Lighting 07/2019 - 05/2020

Deduction Analyst

● Maintain responsibility for the research and reconciliation of deductions across the entire customer

● Ensure deductions are properly routed to the proper parties, as well as follow up with deductions until they are completely resolved

● Assist with daily deposits of cash postings and reconciliations

● Process incoming email and phone billing issues

● Communicate with clients concerning billing/debit/deduction discrepancies

● Engage management with any A/R, deduction issues encountered

● Assist with processing and reviewing of Deduction related credits and write offs

● Facilitate payments of invoices due by sending emails or direct contact

● Accurately steer deductions to proper parties for back up documentation

● Perform other accounting duties requested by the A/R Team.

Reladyne Corporation, Holland, Bagcraft, Novolex 10/2017 – 2/2019

Deductions/Credit and Collections Analyst/Accounts Receivable Consultant Chicago, IL

● Updated customer files with issued invoices into SAP

● Processed credit memos and issuing/approving lines of credit

● Developed action plans and ways to improve process in accordance with portfolio size

● Provided weekly deduction reporting to the management team and worked with customers to resolve outstanding claim processing issues and allocations and expenses as needed

● Re-coded any rejected files for billing, classified the accounts to update files for billing then contacted clients via phone/email to rectify accounts with IFS; processed 120+ invoices daily and reconciliations

● Entered invoices for Canadian national railroad, Union Pacific, Amtrak, etc. ensuring proper authorization and verify accounts for a $3.2 Million dollar portfolio

● Verified billable hours for proper submissions, payments and resolving any pricing discrepancies on a daily basis

● Monitored customer accounts for deduction trends Research, prepared and processed credits to accounts

● Facilitated successful interaction with internal and external customers’ inquiries; Work with 3rd party auditors

Urban Ministries Chicago, IL 8/2016 – 08/2017

Billing/Accounts Receivable Consultant

● Printed and compiled account reconciliations information as well as invoices for distribution and cash applications with 150+ invoices daily; responsible for e-billing and manual billing dependent on the client utilizing Great Plains

● Assisted with the initiation and implementation of all aspects of the monthly client billing process, including processing and distribution of monthly pre-bills and preparing client invoices

● Assisted with all functions relating to processing and distributing monthly pre-bills including assisting the Finance and Customer Service Department, discrepancies, and reconciliations

● Assisted comptroller with any potential write off issues regarding the monthly bad debt and invoicing processes proofing invoices information before distribution, ACH and wire transfers

● Maintained personal contact with updated clients contact information and Customer Service staff on billing matters

● Modified, and reconciled, and negotiated delinquent payments between Churches and Bookstores

● Acquired/maintained proper approval documents regarding delinquent payment arrangement and processed checks

● Communicated with other internal departments, and customers, and Bookstores, or staff to address billing questions, and inquiries as needed, answer questions regarding billing processes, terms and discounts, and shipping procedures

That Gem Entertainment Chicago, IL 8/2015 – 08/2016

Freelance Writer/Author

● Researched the selected topics; remaining up to date with writings which are being discussed within chosen topic market; marketing responsibilities, including maintaining website, blog or social media presence

Employment Lifeline - Chicago, IL 5/2015 – 8/2015

Billing Specialist Volunteer

● Responsible for assisting with the initiation and implementation of all aspects of the monthly client billing process, including processing and distribution of monthly pre-bills and preparing client invoices

● Assisted with all functions relating to processing and distributing monthly pre-bills including assisting the Finance and

Butler Specialty Furniture Chicago, IL 6/2013 – 4/2015

Customer Service/Inside Sales

● Answered and responded to all Customers Inquiries, providing stock availability, pricing tier, and order status

● Solicited customers and outside vendors, regarding promotional offers and specials; Educate Customers

Windy City Manufacturing Chicago, IL 6/2012 – 5/2013

Deductions/Accounts Receivable Specialist

● Handled all AP/AR functions including cash application; placing collection calls; maintaining customer’s payment history and delinquency via Trial Balance Reports

● Followed up and maintained newly established accounts, inform customer of monthly sales specials, solicit new business based on previous sales activity, documented customer’s accounts

● Certified mail all delinquent notifications prior to forwarding files to third-party collections; represent the company in court; process and place Mechanic’s Liens on accounts

● Worked directly with suppliers and vendors, regarding stock merchandise, and payments of merchandise; Respond to Customer inquiries within a 24-to-48-hour window; handle others General Office duties and tasks

Cintas Corporation Maywood, IL 9/2011 – 5/2012

Accounts Receivable Clerk

● Updated aging notes within the system for collections purposes

● Received and apply payments to customers’ accounts

● Contacted customers regarding their past due accounts

● Reconciled accounts

● Processed all ACH and miscellaneous cash receipts

● Daily deposited miscellaneous receipts to the bank

● Mailed Invoices attached to my portfolio

● Maintained and organized all accounts receivable data files

● Organized and maintained records for all past due balances for accounts facing possible legal default

● Negotiated and made settlement arrangements on past due accounts

● Sent final demand letters to delinquent

● Processed files for Final Suit

● Prepared accounts for legal department for further collections

● Updated accounts using pivot table

Staff Right LLC, - Chicago, IL 1/2010 –12/2010

Shipping & Receiving/Assistant Dispatcher

● Established and maintained communications with customer’s service to provide information regarding the status of loads and orders due to ship and managed open order database as well as internal transfers of product, to ensure completion of request of product is available

● Matched paperwork with packing list, pick list, and signed BOL’s to ensure customers are billed accurately.

● Maintained proper inventories of office and maintenance supplies

Vacant Property Security Chicago, IL 03/09 – 06/09

Collections/Credit Specialist

● Worked with seven regions; reconcile accounts appearing to be in default.

● Re-applied monies to proper invoices and issuing credit

● Negotiated settlements of default loan

● Processed contractor/mechanic’s license

● Verified property description, ownership, restrictions to conform to legal requirements. Identified and resolved collection concerns

● Analyzed encumbrances to rental agreements, statutes and collections laws

● Implemented signature agreements to guarantee payment of agreements

● Prepared reports outlining encumbrances and actions required to waive/process liens and searched records to determine if delinquent loans are legitimate

● Prepared and forward the incorrect accounts to third party collections

Vadior Professional Services Chicago, IL 04/08 – 02/09

Accounts Receivable/Payable Specialist/Office Manager AssistantAccounts Receivable

● Data entry of receivables

● Reviewed and verified the approval and accuracy of all invoices

● Handled adjustments and contracts; respond to customers inquiries regarding billing discrepancies

● Produced A/R aging reports – make collection calls, as needed; assist in month-end-close

SKILLS/SOFTWARE

Proficient in Word, Microsoft Excel, SAP, Oracle, Great Plains, Reflections, AS400, Access, Microsoft Outlook, Sage, Lotus Notes, MSG, MicroMed; JWalk; JD Edwards, Discovery, Windows XP, Med Tech, Pentagon, Change Point, Extra, TSO Century II, AMMO, Concur, QuickBooks, PeopleSoft, E1, SofTracs, Timesaver, ADP, NAV, Chas, Elvis, One Customer, SalesForce, SharePoint, Ajera, BlackSmith, BranchSuites and BPCS.

Contact this candidate