Kathryn A. Carpenter

** ******* *****, *********, ** 08028 856-***-*****ad4oaq@r.postjobfree.com

Summary

Accomplished Human Resources Professional with diverse, progressive experience as a strategic member of corporate leadership with industry leading global companies. Maintains focus in constantly changing environments and initiates programs and processes that reduce expenses, improve performance, and enhance profitability. Simplifies and solves complex financial and operational issues with customized solutions.

CORE SKILLS & SPECIALITIES

Benefits/Compensation Design, Implementation & Administration

Qualified & Non-Qualified Retirement Plans

Wellness Design, Implementation & Communications

Mergers & Acquisitions

Labor Relations

Human Resources Compliance

HR Shared Services

FMLA/Leave Management

Analytical/Problem Solver

Payroll – HRIS Maintenance & Upgrades

Policy & Program Design

Performance Management

Process Improvement

Workers’ Compensation Administration

CAREER HISTORY

Retail Experience: Pier One Imports, Shoprite and Kohls (Sales Associate – customer service, cashier, and inventory)

Arc International 5/2022 – 9/2022

Benefits Manager

Hands are management responsible for the implementation, communication, and administration of various benefit plans.

Act as resource to managers, human resources business and employees to assist in interpreting benefit plans and human resources policies.

Interact with vendors daily with various transactions, surrounding the health and welfare, pension, 401(K) and voluntary benefit plans

Reconcile and request payment for weekly claims and monthly administration fees.

Work with broker to identify benefit plan year changes to implement for open enrollment. Ensure vendors are made aware of changes that will affect weekly interfaces – test thoroughly prior to moving into production.

Prepare benefit communications and presentations for new hires and for annual open enrollment.

DWK Life Sciences LLC 7/2021-10/2021

Benefits Manager (Contractor)

Reviewed all benefit plans to ensure market competitiveness and made the appropriate suggestions to the Benefits Committee.

Proactively resolved issues related to all benefit plans regarding eligibility, participation, contributions, and managed the employee benefits policies.

Conducted monthly audits of various benefit plans and took the appropriate actions to correct discrepancies.

Monitored performance of vendors and third-party administrators.

Introduced High Deductible Plan and Health Savings Account.

I left the workforce in 2019 to care for an ill parent.

Amtrak

Senior Benefits Consultant – (Contractor) 7/2018 – 12/2018

Developed procedures and policies.

Created Summary Plan Descriptions.

Assisted with the coordination of annual enrollment.

Willis Towers Watson - Mount Laurel, New Jersey 08/2017 – 10/2017

Benefits Specialist – (Temporary)

Established and maintained effective professional relationships with clients by gaining their trust, confidence, and respect.

Processed benefit enrollments, qualifying life events, employee changes submitted by employees.

Worked closely with benefits providers to resolve eligibility errors.

Resources for Human Development - Philadelphia, PA 01/2017 – 6/2017

Benefits Director

Developed and implemented strategic plans to ensure HR Shared Services provided excellent support to employees and the business.

Provided ongoing training to ensure the team was well versed on benefits program, HR policies, and regulatory requirements, i.e. HIPPA, ACA, ERISA, FLSA, etc.

Tracked team performance, and created succession plans as needed.

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Partnered with HR leadership, Payroll and IT leadership to plan, design and implement human resource systems and platforms that are strategically aligned and integrated across platforms.

Reviewed, updated and implemented organizational processes to ensure operational compliance with all federal, state and local regulations (e.g., ERISA, FLSA, ACA)

Resolved escalated employee questions and problems by interpreting benefit policies and procedures.

Hands-on management of all benefits programs including the design, implementation, management, communication, administration and compliance

Conde Nast - Wilmington, DE 12/2015 – 6/2016

Benefits Project Manager

Assured company compliance with provisions of the ACA - tracking of variable employees’ hours to ensure timely notification of employees’ benefits eligibility, timely distribution of employee forms, and filings with the Internal Revenue Service.

Developed personnel policies and procedures; prepared and maintained employee handbook on policies and procedures.

Allied Barton Security Services - Conschocken, PA 1/2015 – 12/2015 Benefits Manager

Managed a team of ten professionals, in the design, implementation and day-to-day operations of the company’s benefits program (health & welfare, defined contribution, workers’ compensation program and ancillary plans).

Motivated encouraged, lead, and guided the team to be top performers.

Provided team with ongoing training to ensure proper handling and communication of various employee inquiries.

Developed and implemented Tobacco Usage Surcharge Policy and Tobacco Cessation Program.

Saved $1.2 million in benefits costs through plan design changes and benefit audits.

Created all employee communications using an array of media to ensure all employees received pertinent benefits information to allow them to make appropriate elections and understand the many features of the program.

Partnered with third party administrator and benefit carriers to implement cost control initiatives and performance guarantees.

Devised Affordable Care Act (ACA) education toolkit for management to ensure compliance.

Endo Pharmaceuticals Inc. - Malvern PA 1/2008-12/2012

Director, Benefits 1/2011-12/2012

Directed a team of four professionals locally and remotely and provided leadership in the design, development, implementation, administration and communication of the organization's total rewards strategy and philosophy.

Redesigned the Endo Benefits Program (effective date January 1, 2013) achieving a $3.5 M in cost savings.

Increased harmony and simplification of benefit programs and human resource policies among each of

the newly integrated businesses (five entities) at Endo Heath Solutions Inc.

Developed and implemented Wellness Program that resulted in 8% improvement in outcomes. The wellness program consisted of on-site fitness facilities, lunch and learning sessions, health awareness education and rewards. Introduced a company wellness website to continuously promote features of the wellness program.

Provided leadership in the design, development, testing and implementation of Workday HRIS system and business processes by conferring with Human Resources executives and managers.

Organized Investment Committee which incorporated an external investment advisor. Served as Secretary of the Committee, ensuring all members were apprised of the performance funds, program features (qualified and non-qualified plans) and fiduciary training. Prepared meeting minutes, amendments to plans and partnered with investment advisor in developing Investment Policy.

Endo Pharmaceuticals Inc. – Malvern, PA

Manager, Benefits & Human Resources 1/2008-12/2010

Firsthand management responsible for numerous benefit and human resources functions with a team of two professionals assisting with achieving key objectives. Responsible for the establishment of benefits and human resources programs, policies, and procedures.

Acted as resource to managers, human resources business partners and employees across the country to assist in interpreting benefits and human resources programs and policies.

Measured marketplace for best practices to determine what competitive programs and practices – in part or in whole would benefit the organization.

Solicited feedback from key stakeholders regarding areas in which the benefits programs and policies worked well and opportunities for improvement. Utilized this feedback, benchmark data, and evaluation of plans, savings and cost projections to generate a proposal for senior management.

Worked with key stakeholders in creating the final design of the total rewards program implementation.

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Partnered with vendors to develop a company-wide annual education program to heighten employee awareness of the plan design features utilizing various communication media.

Comcast Cable - Philadelphia, PA 1/1999-12/2006

Senior Director, Benefits & HRIS 1/2003-12/2006

Directed a team of twenty-two professionals in support of 80,000 employees.

Created and implemented innovative strategies and programs, consistently contributing to organizational goals.

Led assessment of changing workforce complexity, introducing a new HRIS program. Prepared business case for senior team, presenting advantages of integrated, enterprise wide HRIS application, aligning with business objectives and strategies.

Conceived and deployed wellness program designed to minimize absences, injuries and premiums.

Developed and launched multi-media, web-based "Wellness Now Program", a one-stop-shop health guide for employees and family members.

Participated in monthly leadership orientation, providing an overview of the human resources functionality and interaction with division leaders to consistently introduce innovative programs and redesign processes to improve efficiencies and to enhance the employee experience.

Comcast Cable – Philadelphia, PA

Director, Benefits & HRIS 1/1999 – 12/2002

Led a team of team of 18 professionals to ensure excellent support to the business and employees.

Provided consultative support to field human resources representatives and division management.

Managed business relationships with stakeholders and vendors, evaluated vendor performance to ensure optimal service and compliance with legal, audit, regulatory and internal guidelines.

Evaluated and built continuous service improvements to HR programs / processes and developed new ways for the team to seamlessly to get great work done.

Created and managed department budget of $4M and a benefits operational budget of $125M.

Directed the successful integration of Comcast post-merger benefits program, saving $20M. Merger required inclusion of 40,000 union/non-union AT&T Broadband employees into the Comcast Benefits Program and culture. Prepared project plan and developed a team to handle the transition. Achieved benefits savings and favorable rates through negotiations, plan design changes and joining coalitions. Reconfigured websites to successfully enroll 70,000 employees in 20 days. Managed two teams in Philadelphia and Denver for one year during the transition.

Developed online portal for benefits program, improving communications and saving $1.3M. Employee focus groups revealed a lack of awareness regarding the true net worth of total compensation.

Developed online Total Rewards Statement, identifying benefits with corresponding values and links to benefit provider websites which provided employees with new perspective on total compensation value.

Comcast Cellular Communications, Inc - Wayne, PA 1/1989-12/1998

Human Resources and Benefits/Safety Manager 1/1996-12/1998

Managed a staff of three members to administer benefits, compensation, safety and human resources programs.

Created human resources policies and employee communications.

Developed Safety Committee that consisted of members from each location. Conducted monthly meetings to identify areas of concern and created a course of action to correct. Designed Safety Manual and educational plan that was deployed throughout each location. Accidents and OHSA filings were reduced by 20%.

Designed lactation room and created communication materials announcing this accommodation for mothers. This initiative assisted with the retention of new mothers.

Introduced a program entitled "Half Day Off" to receive annual physical. Health claim expenses are reduced as a result of early treatment of medical conditions recognized during annual physical.

EDUCATION - Bachelor of Science in Business Management, Rosemont College

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