Francis Jerome Dolores

#** ******* ****** ******* ******* San Juan Taytay, Rizal

094******** / ad4o9x@r.postjobfree.com

Objectives: To get a position that will effectively utilize my skills, experience and the opportunity to work with a client.

Personal Data

Age: 24 years old

Contact No: +63-947*******

Birthday: November 12, 1999

Nationality: Filipino

Civil Status: Single

Educational Background

Tertiary: University of Rizal System 2018 –2021 Taytay, Rizal Secondary: ACLC College of Taytay 2016 –2018 Taytay, Rizal Science Technology Engineering Mathematics

Taytay National High School 2012–2016 Taytay, Rizal Primary:

Rosario Ocampo Elementary School 2007 –2012 Taytay, Rizal National College of Business and Arts 2006 –2007 Taytay, Rizal Employment History

Sutherland Global Services April 2022-December 2023 Bonifacio Global City

Position and Job Description: Customer Service Representative ( Telco Account) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.

Hinduja Global Solution November 2021- April 2022

IPI Pasig City

Position and Job Description: Customer Service Representative ( Healthcare Account) Answer Calls and provide information depending on customer needs. Check all the claims and benefits of patients. Provide proper resolution and setting up expectations to the providers. Ensuring all the records we provide are accurate

.

Alorica July 2021-November 2021

Cubao, Quezon City

Position and Job Description: Customer Service Representative ( Telco Account) Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.

SKILLS

● Active Listening & Communication

● Problem-Solving

● Data Visualization

● Sales

● Computer Literate

● Microsoft Literate

● Time Management