Gideon Nimbona

**** * **** ***, ********, ID ****2 (208) 807- 4730 ad4o98@r.postjobfree.com

Fully Work Authorized

I am hardworking and enthusiastic who stays on top of current and expected demands, quickly realigning tasks to handle needs. I am a quick learner and dedicated to first-rate communication and team success.

SUMMARY OF QUALIFICATIONS AND SKILLS

Languages: Kinyarwanda and English

Customer service

Leadership, organization, and management

Time management

Safety and compliance standards

Dedicated and hard working

Teamworking & Communication

EXPERIENCE

Customer service

Supervisor at Turfran Supermarket 2020-2023

•Maintain a positive work environment for all checkout staff.

•Reconcile tills at the end of every shift.

•Generate accurate till reports for each register.

•Manage and perform all check-out functions on a daily basis.

•Communicate clearly and openly with customers.

•Manage the checkout area and ensure each station remains clean and efficiently run.

•Respond to operators’ requests for price checks and other functions for customer service.

•Listen to customer complaints and questions and refer them to the assistant manager when required.

•Ensure all stations have adequate cash and change at all times.

•Serve as the primary point of contact for customer service associates.

Supervisor at Carib Investments Supermarket 2015-2020

Zambia

•Greet customers, provide them with item information, and direct them to the item’s location in a store.

•Control inventory and inform procurement managers in case of low inventory levels.

•Discard all expired items according to company policy and place near-expiry ones on special promotions.

•Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting, and facing.

•Process customer orders and oversee timely product deliveries.

•Supervise cleanliness and maintenance duties around the grocery section.

•Receive grocery items delivery and confirm the accuracy of both order and invoice.

•Oversee daily price changes and manage cash register as required.

Cashier at PK Enterprises ITD 2010-2015

•Processing sales transactions and taking payments.

•Calculating the cost of products or services.

•Calculating and returning change for cash transactions.

•Maintaining adequate change denominations and requesting additional change.

•Answering customer questions about products or services and providing recommendations based on customer needs.

•Cross-selling and upselling products.

•Reconciling cash drawers and sales receipts.

•Reporting issues with equipment.

•Working with the team to meet store sales goals.

•Responding to and resolving customer complaints and concerns.

•Processing layaways, returns, and exchanges.

•Maintaining clean and tidy checkout and merchandise areas.

•Assisting in stocking and rotating merchandise.

•Scanning and bagging items accurately and efficiently.

•Staying up to date on merchandise promotions, advertisements, and product information.

EDUCATION

Highschool diploma

College studied Project Management (3 years)

Job Readiness Class 2024

International Rescue Committee Boise, ID

about American work culture, how to apply for open positions, and proper Work ethic.

English Class 2024

English Language Center Boise, ID

English as a second language for beginners, reading, writing, speaking.

REFERENCES

Joel Mbate Workforce Development Specialist

International Rescue Committee

7291 Franklin Rd, Boise ID 83709 Rescue.org

T +1-208-***-**** M +1

208-***-****

ad4o98@r.postjobfree.com

Madina Khsrawy Employment Specialist

International Rescue Committee

7291 Franklin Rd, Boise ID 83709 Rescue.org

T +1-208-***-**** M +1-208-***-****

ad4o98@r.postjobfree.com

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