Curriculum Vitae – SANJEEV D

MAIL ID: ad4o8s@r.postjobfree.com Phone No: +919*********

OBJECTIVE:

Highly skilled NOC senior engineer with 7+ years of proven expertise in managing and troubleshooting complex network operations. Proficient in overseeing incident response, performing root cause analysis, and implementing reliable solutions to ensure optimum network performance. Recognized for exceptional troubleshooting abilities, strong leadership, and driving team collaboration. Adept at building and maintaining relationships with stakeholders, vendors, and clients to achieve business objectives.

TECHNICAL SKILLS:

Windows Server and clients, Active Directory, Group Policy, MS Office, Outlook and O365 and G-Suite, MS Share Point, Dropbox, Backup’s, Networks, Effective teamwork, Service Desk, Remote Support, Patch Management, Multi-tasking, Effective Time Management, Troubleshooting Hardware, and Software Problems, Responsible and Vendor Coordination.

JOB DESCRIPTION:

Job Title – NOC Senior Engineer

Company Name – Comodo Security Solutions Private Limited

Dates of Employment (Jan 04 -2021 to Mar 04 -2024)

Job Functions & Responsibilities:

Responsible for providing phone and onsite technical support for over 6,000 users.

Troubleshoot and resolve escalated help desk issues relating to O365.

Active Directory Service Configuration and Administration

Configuration, management, and maintenance of local and network printers

Creating and managing domains, developing disaster recovery plans, providing technical assistance to users, upgrading software, and managing user accounts.

Develop, update, document, and manage GPOs across complex multiple-domain network environments.

Develop and maintain backup and recovery practices and procedures, which will be executed by network and production coordinators.

Create and maintain AD environment management documentation on an as-necessary basis.

Creating and managing Office 365 user accounts Engage in administrative tasks such as adding, modifying, allocating licenses, and adding and deleting group mailboxes and email accounts.

Office O365/Exchange online administration: user management.

Exchange O365 account administration and troubleshooting.

Exchange calendar/shared folder permission and delegation.

Troubleshoot or resolve escalated Help Desk issues relating to O365.

Microsoft Azure administration: adds, moves, and changes.

Cloud\AD\ Exchange server enterprise account administration (modifies and manages user accounts and group permissions).

Creating spam filters, managing spam filters, blocking unwanted spam emails, and phishing emails addresses to create spam filters.

Troubleshoot remote connectivity issues regarding Windows Server and clients.

Makes recommendations to purchase hardware and software, coordinates installation, and provides backup recovery.

Perform identity data correlation and provide reports to the client.

Perform Active Directory Services administration and management, including design, cleanup, and routine maintenance and configuration.

Assist Level 4 engineers with incident and problem management.

Managing Antivirus Applications at a Large Scale

Managing encryption as per company standards on a broad scale.

Managing critical incidents and providing workarounds within the specified SLA.

Patch management using other tools such as ConnectWise Automation and Kaseya.

VPN Troubleshooting

Customer-facing support includes performance monitoring, basic OS troubleshooting, and advice on best practices for backing up servers and disaster recovery.

Investigate network connectivity issues with systems and backups (Datto, Veeam, and Acronis).

Troubleshoot VM backup failures.

Maintaining and updating documentation and SOPs.

Working knowledge on the installation and configuration of backup software.

Working knowledge of troubleshooting backups and replication failures.

Working knowledge includes adding backups and creating replication jobs.

Ticketing tool: ConnectWise Manage. Sapphire, and ITarian.

Remote tool: ConnectWise Connect, SSCM, ITarian and Kaseya.

Device management tool: ConnectWise Automate, ITarian and Kaseya.

SYSTEM ADMINISTRATOR.

Job Title – Desktop Administrator

Company Name – Omega Healthcare Management Service PVT.LTD

Dates of Employment (Feb 16 – 2015 to Nov 18 - 2020)

Job Functions & Responsibilities:

Provided customer service of both basic and complex technical nature supporting the company's products and services.

Provided end-user technological support for computers.

Install, configure, upgrade, maintain, and support desktop systems based on customer service requests.

Setup, deployment, and maintenance of end-user machines.

Assisted in the discovery, research, and resolution of technical issues.

Monitored and responded to phone and email requests for technical support.

Maintained Help Desk-specific applications and assisted in refining procedures.

Troubleshoot hardware and software issues for customers.

Provide technical support over the phone, email, and chat.

Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

Assisted the client with technical issues, troubleshooting, installation, and configuration.

Investigate and diagnose incidents to restore a failing IT service as soon as possible.

Resolve incidents within the stated service level agreements or operational level agreements.

Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities.

Handled encryption and antivirus software such as Sophos, BitLocker and ITarin.

Diagnose and resolve technical issues.

Create and maintain technical documentation.

Monitor system performance and troubleshoot any issues.

Respond to customer inquiries in a timely manner.

Identify and escalate more complex technical issues.

Research and recommend new products and services.

Develop and maintain customer relationships.

Work with other departments to ensure customer satisfaction.

Recommend and apply solutions, including on-site repair for remote users.

MS outlook configuration, Outlook backup & restore and troubleshooting.

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

Responsible for asset deployment, mapping and tracking through Dell, Lenovo, and HP Asset Management.

Product Handling:

Servers: Dell Power Edge Series, HP, IBM. Hyper-V, and VMware servers.

Security and OS: All kinds of security AV. Operating Systems: Windows 7, 8, 10, 2012, 2012 R2 Server, Windows 2016 Server, and Windows 2019 Server

Backup Tools: Veeam Backup, Datto, Infra-Scale, and StorageCraft.

Remote: Team Viewer, SCCM Remote, ConnectWise Control, ITarian, Kesaya, Control Center, Automate, and Any Desk.

Directory Services: Active Directory, Azure AD Service.

Ticketing System: Sapphire Ticketing System, ConnectWise Manage. And ITarian

EDUCATION:

MCA: Master of Computer Application at Hindusthan College of Arts and Science, Coimbatore, Bharathiar University (2010–2013) with 70%

BCA: Bachelor of Computer Application at SNMV Institute of Management, Coimbatore, Bharathiar University (2007–2010) with 59%

HSC, St. Joseph’s Higher Secondary School, The Nilgiris, in the year 2007 with an aggregate of 62.50%

SSLC, St. Joseph’s Higher Secondary School, The Nilgiris in 2005, with an aggregate of 55%

PERSONAL INFO:

Father Name

-J N Devan

Nationality

-Indian

Date of Birth

-27-05-1989

Gender

-Male

Marital Status

-Single

Permanent

-D.No - 4/332, Kinnakorai (VIA), Kinnakorai Hada, Kundah, The Nilgiris - 643219.

Country

-India

State

-Tamil Nadu.

DECLARATION:

I hereby declare that all the information quoted above is true and correct to the best of my knowledge and belief.

Date:

Yours truly,

Place: Nilgiris

Sanjeev D

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