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Customer Service First Aid

Location:
Orange, CA
Posted:
March 31, 2024

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Resume:

SL Sergio Lopez

Orange, CA ***** (

PROFESSIONAL

SUMMARY

Bilingual Dresser proudly promoting 35 years ensuring that models look perfect before a photo shoot. Articulate and dedicated with undeniable focus to work with all sorts of personalities.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Customer ServiceTo seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Client rapport

Fashion trends

Relationship building

Maintenance & Repair

First Aid/CPR

Customer Service

Teambuilding

Supervision

Training & Development

Self-motivated professional

Good telephone etiquette

WORK HISTORY COSTUME DRESSER 09/2015 to CURRENT

Disneyland Resort Anaheim, CA

Collaborated with hair and makeup departments to align looks with specific image plans during events.

Adjusted clothing once model was dressed, making sure all garments fit properly and looked perfect.

Created plans and communicated deadlines to ensure projects were completed on time.

Proved successful working within tight deadlines and fast-paced atmosphere.

Participated in team-building activities to enhance working relationships. Demonstrated respect, friendliness and willingness to help wherever needed.

Used Microsoft Word and other software tools to create documents and other communications.

Maintained excellent attendance record, consistently arriving to work on time.

MAKEUP ARTIST /CONSULTANT 06/1980 to CURRENT

Faceart Orange, CA

Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client. Conducted makeup classes for group of 15 students. Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.

Scheduled onsite and offsite makeup appointments for clientele. Professionally applied makeup to 20 clients per month for outings, proms, weddings, funerals and other special occasions and events. Provided clients with personalized skincare recommendations to support maintenance of healthy skin.

Maintained regular client list of up to 20/30 repeat customers while handling 1 walk-in clients daily.

WIG / MAKEUP MANAGER 01/1989 to 08/1998

Universal Studios Studio City, CA

Prepared requests for proposals and conducted group meetings to facilitate selection of project services and products. Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth. Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

Established standard operating procedures and preventive maintenance on newly acquired systems.

Managed vendor relationships by negotiating pricing options and external contracts.

Determined project budgets to track actual costs to projected costs.. Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs. Recorded inventory sales into organization's weekly income report. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

MAKEUP ARTIST 03/1985 to 09/1995

Dior Beverly Hills, CA

Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.

Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client. Conducted consultations to understand client's desired outcome and assessed skin type and face structure.

Performed full makeup applications to 40 clients per week. Maintained sales goal of $1500 per day.

Provided clients with personalized skincare recommendations to support maintenance of healthy skin.

SALON MANAGER 01/1995 to 05/1997

Prive Salon Beverly Hills, CA

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Provided staff coaching, mentoring and consultation to enhance performance and professional development.

Managed cash flow, business transactions, banking and accounting processes.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 23%.

Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles. Conferred with customers to assess requirements and recommend specific services.

Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.

Worked to continuously increase salon business through effective sales, service and operations policies.

Oversaw salon employee performance, facility cleanliness and sales. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Handled employee scheduling and coverage needs during business hours. EDUCATION Associate of Arts Interior Design 09/1980 Goldernwest Collage, Huntington Beach, CA

High School Diploma 06/1980

Anaheim High School, Anaheim, CA

Associate of Arts Cosmetology 08/1977

Fullerton College, Fullerton, CA



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