Tocarra Carroll

ad4o7s@r.postjobfree.com • 443-***-**** • www.LinkedIn.com/in/Tocarra-Carroll

Professional Summary

Versatile and results-oriented professional with over ten years of experience in delivering end-to-end technology projects, adept at leading global cross-functional teams and driving innovative solutions. Proven success in managing projects across diverse areas, including mobility, marketing, sales, order management, compliance, billing, and operations within federal government, national business, and B2B, with a focus on productivity, performance, and cost control.

Strengths

Sales Support • Training and Development • Onboarding and Implementation • SDLC • Microsoft Office Suite • Operations • SaaS • Risk Mitigation • Process Improvement• Lean Six Sigma • Compliance • Project Management • Product Management • Project Coordination • Business Transformation • SAFe Agile Methodology

Work Experience

Apex Systems - Commonwealth of Pennsylvania

Remote • USA

Program Manager

July 2023 - Feb 2024

• Directed the design, development, and implementation of digital accessibility across digital experiences, resulting in enhanced user accessibility and satisfaction.

• Managed a Commonwealth-wide maturity assessment, roadmap, and evaluations of existing digital experiences, ensuring alignment with WCAG and ADA standards.

• Monitored industry trends, identified best practices, and extended practices as needed to optimize digital accessibility.

• Collaborated with accessibility, design, and usability specialists to integrate best practices into digital experiences, fostering a culture of inclusivity.

• Conducted regular accessibility audits and implemented remediation plans, resulting in continuous improvement and adherence to accessibility standards.

• Verified and ensured that Commonwealth of PA sites met accessibility standards, maintaining a commitment to inclusivity and compliance.

Kforce - AT&T

Product Manager

Remote • USA

Nov 2021 - July 2023

• Spearheaded the development of Salesforce 360 and Globys transformation, resulting in a 20% increase in revenue for the National Business and B2B sectors.

• Conducted market research and user testing to inform product roadmap, contributing to the prioritization of features aligned with customer needs.

• Established and maintained strong customer relationships, leading to increased satisfaction and retention rates.

• Led cross-functional teams in defining and prioritizing product backlogs, resulting in a 20% increase in customer satisfaction.

• Managed product releases, ensuring timely delivery and a 25% reduction in release cycle time.

AT&T

Project Manager/Sales Operations Lead

Remote • USA

Mar 2014- Sept 2020

• Developed and executed a comprehensive Federal Government sales operations and analytics roadmap, resulting in a 35% increase in productivity.

• Tracked project metrics for Federal Government projects, delivering needs on time and within acceptance criteria in a hybrid methodology environment.

• Managed third-party Federal Government vendor relationships, implementing performance standards for data entry quality.

• Oversaw and managed large-scale wireless transition deployments, resulting in a 25% increase in revenue and a 10% improvement in customer satisfaction ratings.

• Implemented and streamlined sales operations processes, resulting in a 20% reduction in order processing time and a 15% increase in order accuracy.

• Led the planning and implementation of digital equity internet service-related infrastructure and deployment projects.

• Managed end-to-end project lifecycle, including business planning, task management, scheduling, and resource allocation.

• Oversaw planning, monitoring, inspection, and quality assurance of telecommunications equipment and low voltage cabling installations.

• Conducted business process review meetings, tracked budgeted expenditures versus actuals, and established work breakdown structures.

• Identified and managed project risks and issues, reporting progress to staff and management.

• Collaborated with cross-functional teams and matrix staff to achieve project objectives.

AT&T

Project Coordinator

Hanover, MD • USA

Mar 2012 - Mar 2014

• Coordinated resources and scheduling, contributing to a 10% increase in overall sales team productivity.

• Supported end-to-end project lifecycles, ensuring timely delivery, budget compliance, and a 20% improvement in project success rate.

• Facilitated communication and collaboration between cross-functional teams, resulting in a 25% increase in customer satisfaction.

• Maintained and updated project documentation, leading to a 10% increase in stakeholder satisfaction.

• Assisted in the preparation and review of sales collateral, contributing to a 20% increase in proposal win rate.

• Developed and maintained a comprehensive change management program for each completed project.

Education

Morgan State University

Telecommunications

Baltimore, MD • USA

Jan 2002 - Jun 2004

• Some College Coursework: 64 credits towards Bachelor of Arts

Certifications

Comptia A+ - Expected Completion July 2024

Comptia Network+ - Expected Completion July 2024

Comptia Security+ - Expected Completion July 2024

Skills

Large Scale Deployments

Leadership

Project Implementation

Vendor Management

Network & Infrastructure

Risk Mitigation

Enterprise Resource Planning (ERP)

Reporting

Business Intelligence (Bl)

Provisioning

Sales Operations

Time Management

Project Planning

Change Management

Customer Relationship Management

Business Process Modeling & Notation

SAFe Methodology

Data Analysis

Collaboration Tools: Slack, MS Teams, Skype, Google Meet, Zoom Software: Jira, LeanKit, SAP ERP, Salesforce, Microsoft Power Bl, Smartsheets, Microsoft Office Suite, G-Suite, Sharepoint, Azure DevOps, Trello, Asana

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