Customer Service Administrative Assistant

JACQUELINE GONZALEZ

Administrative Assistant/Customer Service

San Jose, CA 95122 510-***-**** **********@*****.*** Professional Summary

Customer service and office administrative professional having the ability to work independently and as part of a team. Deliver results efficiently and diligently in a fast-paced environment. Possessing a positive, co-operative approach and willingness to learn and take on new challenges. To become a part of a team where I may utilize my skills and gain further experience while enhancing the company's productivity and reputation. Skills

• Strong Organizational Skills

• Ease with Computers and Technology

• Resource Coordination and Allocation

• Customer Service

• Multitasking and Time Management

• 10-Key Proficiency

• Administrative and Clerical Support

• Highly Efficient and Productive

• Writing and Editing Skills

• Microsoft Office

Work History

Administrative Assistant03/2022 to Current

Corinthian International – Campbell, CA

• Answer multi-line phone system and route calls

• Prepare PowerPoint presentations

• Maintain department files in Dropbox

• Ensure driver logs are accurate in Geotab

• Assists department manager with various clerical support responsibilities

• Maintain driver timecards for accuracy

• Liaises between clients, route drivers and office staff

• Dispatches driver assignments to ensure route coverage Hospital COVID Screener/Ambassador09/2021 to Current Corinthian International – San Jose, CA

• Welcome and greet guests with a positive attitude

• Perform COVID screening protocol of all guests, patients, staff and vendors before allowing access into the healthcare facility

• Assists all guests with the proper direction for their destination

• Provides information regarding rules and regulations of the healthcare facility

• Maintains confidentially of facility employees and patient information Front Desk/Sales09/2020 to 10/2021

Fitness 19 – San Jose, CA

• Welcomed members with friendly greeting, answered general questions, and gathered nature of visit

• Confirmed appointments, communicated with members and updated member records

• Resolved customer problems and complaints

• Provide tours of the gym to potential members, and present all membership and personal training options

• Work as a team to reach club goals in various joining metrics and become an effective salesperson

• Maintain appearance and cleanliness of the gym

Warehouse Associate10/2020 to 03/2021

Amazon – San Jose, CA

• Worked safely around moving machinery

• Prepared orders for shipment by systematically picking, packing and labeling merchandise

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors

• Cleaned and maintained warehouse in compliance with OSHA safety standards

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors Barista09/2018 to 03/2020

Barnes and Noble – San Jose, CA

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment

• Controlled line and crowd with quick, efficient service

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores

• Cleaned counters, machines, utensils and seating areas daily

• Ensure that the Cafe is welcoming to all customers by having a stocked bake case and neatly displayed merchandise

• Execute all operational standards correctly, in a timely manner and in accordance with the cafe standards, safety and health codes

Shift Leader11/2015 to 03/2020

Super Duper Burgers – San Jose, CA

• Trained new employees and delegated daily tasks and responsibilities

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction

• Maintained clean and well-organized production areas and maintained employee actions for safety, sanitation and general housekeeping compliance to avoid violations

• Help team members achieve performance targets

• Balanced drawers and safe at the end of the day

Team Member07/2014 to 09/2016

Jack in the Box – San Jose, CA

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels

• Worked flexible schedule and extra shifts to meet business needs

• Helped customers complete purchases

• Greet customers in the restaurant and drive-thru window

• Prepare and store food and beverages

• Maintain the appearance of the dining room and exterior of the restaurant Store Clerk/Sales Representative06/2015 to 12/2015 Toys R Us – San Jose, CA

• Greeted all customers cheerfully

• Assisted customers in locating and choosing items, and demonstrated product features

• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift

• Answered product questions with up-to-date knowledge of sales and store promotions

• Maintained company's visual merchandise standards through general housekeeping Crew Member09/2012 to 01/2015

McDonalds – San Jose, CA

• Provided excellent customer service by greeting customers and meeting quality expectations

• Took orders, prepared meals and collected payments

• Kept food preparation area, equipment and utensils clean and sanitary

• Worked front counter, drive-thru and other areas

• Assisted and trained new team members in taking orders Education

San Jose Conservation Corps and Charter School - San Jose, CA Evergreen Valley College – San Jose, CA

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