Customer Service Call Center
Resume:
Michelle Williams
Houston, TX ****8
**********************@*****.***
Objective: To obtain a position that will allow me to utilize my skills in security or administration.
Education: Graduated of Ross Shaw Sterling High School in 1999
Experience:
HISD 2017 to present
Food and Nutrition
Prepare and prep the snacks for students
Clean the areas for the students to have activities
Assist in helping students with assignments
Assist the primary teacher in the classroom
Cashier
95 South Temp Services 2019
Housekeeping
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
Multi-task oriented, ability to complete work within designated time frames
Ability to accurately and efficiently perform duties with minimal supervision
Demonstrate efficient and safe use of housekeeping equipment and chemicals
University General Hospital 2017-2018
Patient Access Representative
Schedules patient appointments and enter required demographics and insurance/financial information from the guarantor/patient.
Verify insurance eligibility and ensures all referral authorizations are obtained within the required time frames.
Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of the call center.
Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.
Handles incoming and outgoing referrals.
Handles imaging, sleep study, and PCP authorizations. Responsible for complying with all policies and procedures regarding HIPAA compliance 7. Excellent verbal and written communication skills, and effective interpersonal and phone etiquette skills.
Experience with Microsoft Office suite, proficient typing/keyboarding skills and knowledge of medical terminology.
Placed calls to collect balances owed to the hospital.
Multi-tasking and creative problem-solving skills.
Effective customer service skills and able to work effectively in a team environment or on an individual basis 4 years of experience in a hospital or medical business office setting
Ascent Revenue Management 2016 to 2017
Registration Representative
Serve as the centralized patient account liaison handling all external patient calls into the Billing Office. Specialties include gastroenterology, anesthesia and pathology.
Be responsible for setting up financial arrangements with patients.
Be responsible for researching and handling patient billing concerns, inquiries, rebilling and resolving patient complaints.
Obtain authorizations, verifying patient information and insurance.
Updates patient demographics and/or insurance updates and verification of benefits and co-payments.
Contacts payors to determine payment status and resolve any non-payment or payment delay issues.
Called clients to collect over payments
Documentation of all collection efforts in a clear and detailed manner
Register patients in nextigen systems for the billing process
Call center- answering inbound calls from patients
Universal Protection Services 2014 to 2017
Supervisor of Security
Monitor the parking lot
Make rounds in and throughout the building
Monitor the garage
Make sure the time is adequate for the employees
Monitor visitors
Monitor the daily deliveries
Allied Barton 2009 to 2011
Supervisor of Security Officers
Monitor cameras
Dispatched for employees
Relieve for breaks
Processed Payroll
Receptionist
Prepare time and attendance
Interview candidates for future employment
Bay Shore Hospital 2008-2009
Lead Security Representative
Check driver’s license numbers and print ID picture to visit the floors
Escort patients that have expired to the morgue
Escort funeral homes also to morgue or the floor
Sit with difficult patients in the trauma areas
Make rounds on the different units
Make sure everything Is clear and running correctly
Dispatcher
Making sure all duties were performed in a timely manner
Wackenhut Security Company 2006-2008
Supervisor of Security Officers
Monitor the area
Dispatcher
Rover
Monitor Officers
Checking employees in and out of facility
Making sure all reports are written correctly
NCO Financial Systems 2001 to 2004
Administrative Clerk
Explanation of benefits
Audits for insurance companies
Pull payments for the hospital that goes out to patients
Typed RA’s and UB’s those are letters requesting for payment from hospitals
Pulled patient’s accounts for payment
Typed up explanation letters for patients about their claims
Data Entry
Customer Service
Call Center-answering inbound calls
Dean’s Professional Services 1999 to 2000
Administrative Clerk
Appointment scheduling
Insurance Verification
Medical Records
Call Center
Customer Service
PBX
Dispatcher
Light typing
Cashiering
Data Entry
Patient Escorting
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