Michelle Williams

***** *******

Houston, TX ****8

832-***-****

ad4o7d@r.postjobfree.com

Objective: To obtain a position that will allow me to utilize my skills in security or administration.

Education: Graduated of Ross Shaw Sterling High School in 1999

Experience:

HISD 2017 to present

Food and Nutrition

Prepare and prep the snacks for students

Clean the areas for the students to have activities

Assist in helping students with assignments

Assist the primary teacher in the classroom

Cashier

95 South Temp Services 2019

Housekeeping

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

Multi-task oriented, ability to complete work within designated time frames

Ability to accurately and efficiently perform duties with minimal supervision

Demonstrate efficient and safe use of housekeeping equipment and chemicals

University General Hospital 2017-2018

Patient Access Representative

Schedules patient appointments and enter required demographics and insurance/financial information from the guarantor/patient.

Verify insurance eligibility and ensures all referral authorizations are obtained within the required time frames.

Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of the call center.

Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.

Handles incoming and outgoing referrals.

Handles imaging, sleep study, and PCP authorizations. Responsible for complying with all policies and procedures regarding HIPAA compliance 7. Excellent verbal and written communication skills, and effective interpersonal and phone etiquette skills.

Experience with Microsoft Office suite, proficient typing/keyboarding skills and knowledge of medical terminology.

Placed calls to collect balances owed to the hospital.

Multi-tasking and creative problem-solving skills.

Effective customer service skills and able to work effectively in a team environment or on an individual basis 4 years of experience in a hospital or medical business office setting

Ascent Revenue Management 2016 to 2017

Registration Representative

Serve as the centralized patient account liaison handling all external patient calls into the Billing Office. Specialties include gastroenterology, anesthesia and pathology.

Be responsible for setting up financial arrangements with patients.

Be responsible for researching and handling patient billing concerns, inquiries, rebilling and resolving patient complaints.

Obtain authorizations, verifying patient information and insurance.

Updates patient demographics and/or insurance updates and verification of benefits and co-payments.

Contacts payors to determine payment status and resolve any non-payment or payment delay issues.

Called clients to collect over payments

Documentation of all collection efforts in a clear and detailed manner

Register patients in nextigen systems for the billing process

Call center- answering inbound calls from patients

Universal Protection Services 2014 to 2017

Supervisor of Security

Monitor the parking lot

Make rounds in and throughout the building

Monitor the garage

Make sure the time is adequate for the employees

Monitor visitors

Monitor the daily deliveries

Allied Barton 2009 to 2011

Supervisor of Security Officers

Monitor cameras

Dispatched for employees

Relieve for breaks

Processed Payroll

Receptionist

Prepare time and attendance

Interview candidates for future employment

Bay Shore Hospital 2008-2009

Lead Security Representative

Check driver’s license numbers and print ID picture to visit the floors

Escort patients that have expired to the morgue

Escort funeral homes also to morgue or the floor

Sit with difficult patients in the trauma areas

Make rounds on the different units

Make sure everything Is clear and running correctly

Dispatcher

Making sure all duties were performed in a timely manner

Wackenhut Security Company 2006-2008

Supervisor of Security Officers

Monitor the area

Dispatcher

Rover

Monitor Officers

Checking employees in and out of facility

Making sure all reports are written correctly

NCO Financial Systems 2001 to 2004

Administrative Clerk

Explanation of benefits

Audits for insurance companies

Pull payments for the hospital that goes out to patients

Typed RA’s and UB’s those are letters requesting for payment from hospitals

Pulled patient’s accounts for payment

Typed up explanation letters for patients about their claims

Data Entry

Customer Service

Call Center-answering inbound calls

Dean’s Professional Services 1999 to 2000

Administrative Clerk

Appointment scheduling

Insurance Verification

Medical Records

Call Center

Customer Service

PBX

Dispatcher

Light typing

Cashiering

Data Entry

Patient Escorting

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