ARLEEN HARRISON COFFEE

ad4o71@r.postjobfree.com 248-***-****

CORE COMPETENCIES

Leadership / Management

RFI & RFP’s quote development

Technology literate

Ability to train others

Continuous Improvement

Analytical & Problem Solver

Customer Base Expansion

Multicultural mediation skills

Team Building

Education

BS Community Development

Minor in Psychology

Central Michigan University

Experience

Medicare Consultant Farmington Hills, MI

1-2023 – Current

Helped members navigate the changes that were presented in 2005 regarding Medicare and the Advantage plans, meetings to discuss the process, and how to navigate them in individual and group settings.

Chen Med

Membership Growth Consultant Southfield, MI

12-2021 to 1-2023

Responsible for outside healthcare sales and generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners, and senior-focused businesses to enroll new patients. This role arranges, designs, and orchestrates sales events and develops fun and cost-effective techniques to keep senior participation and satisfaction high, in part to drive referral sales from satisfied patients to helpful membership growth.

Humana

Medicare Consultant Farmington Hills, MI

03/2020 – 8/2021

Helped members navigate the changes that were presented in 2005 regarding Medicare and the Advantage plans, meetings to discuss the process, and how to navigate them in individual and group settings.

A’ Cafes Hair Studio Farmington Hills, MI

Owner - Operator

2006 – 2021

I established a small hair salon, and merchandiser, promoted, and grew, in Farmington Michigan. Built a self-sufficient salon for other stylists to grow their own business.

Enrollment Specialist/Medicare Representative Southfield, MI

Blue Cross (Contract) 2006

Helped members navigate the changes that were presented in 2005 regarding Medicare and the Advantage plans, meetings to discuss the process, and how to navigate them in individual and group settings.

Executive Account Sales Southfield, MI

Arch Wireless

August 2001 - December 2004 •Southfield Michigan

To canvass and develop new business prospects and close sales successfully maintaining a monthly quota! Regional recognition and divisional recognition. Service and upgrade customers using our wireless solutions, and PDAs or pagers to current products we offer and promote!

Account Executive II & Lead Bus. Representative /VoiceStream Wireless Novi Michigan

March 2000 - April 2001

Prospecting, Telemarketing & Cold Call groups from 1 to 1000 employees in assigned territory. Achieving assigned quota. Trained prospective & acquired customers on our products & the benefits of them. Mastered troubleshooting and problem-solving as it relates to customer issues. Prospecting businesses for my 2 employees to go out and do employer days. Coordinating trade shows and anything to help my staff generate business!

Enrollment Specialist Southfield Michigan

Blue Cross Blue Shield / Bartech

August 1995 - February 2000

I handled and helped develop a program for our National Segment of Corporate Key Accounts. Our office handled the customer from contracts to benefits meeting with the group regarding benefits getting everything up and running and servicing the group from there.

I was also responsible for the training of 2 people who assisted me.

Group Sales & Service / Provider Rep. Southfield, Michigan

Blue Care Network / BCBSM

November 1989 - August 1994

Worked as a customer service rep first. Teaching benefit delivery to members, then to the providers. Also, on to a special task force for telephone to written resolutions. Then promoted to the business side where you help write contracts, and sell & service the group’s needs, coordinating anything needed for them. Responsible for selling groups 1-50 and assisted the sales reps with the large groups on contracts and service issues!

Type of Award / Award Description

National Association of Female Executives

President of Boosters organizations for three years

Fundraising Chair for Senior night party

Secretary of Parents forum at Harrison High for 2 years

Entrepreneurship/ Developed Small Business

Top Sales Representative award

Identify, qualify, prepare, and execute effective sales strategies that maintain the existing base of business and support the close of er related service issues

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