Michael E. Reynolds

*** **** ***'s Rd.

Sandy, UT. 84094

801-***-**** ad4o6z@r.postjobfree.com

Objective

Achievement

To utilize my 30+ years of Customer Service experience, offering dedicated service to my employer and their Customers.

I have worked for several large companies such as American Express, United Healthcare, eBay and Discover Financial, taking large numbers of chats and emails both in Tech Support and Customer Service. In these companies I was regularly recognized for superior Customer Service and my ability to show empathy, hear between the lines and resolved the customer's concerns quickly.

I am proficient in Microsoft Office, Windows 10, the internet etc. I am excellent at Live Chat and Messaging and able to take several cases at a time.

Experience

2023-2023 PARKER Temporary Services-RAD Power Bikes Seattle, WA

Customer Support

Email support on purchases made

Troubleshooting delivery, assembly, and maintenance of Power Bike

Process returns on faulty parts and equipment

2022-2022 LendingClub Bank Lehi, UT

Online Services

Take or schedule payments for current loans

Provide instructions on how to submit documetation, verify different needed information and current status of application.

Direct customers to different departments to help resolve current issues.

2013-2021 Discover Financial West Valley, UT

Online Services

Tech support calls and chats troubleshooting issues logging into the website or making the app work properly. Changing passwords, setting up accounts etc.

Customer service emails, chats and messages helping with general customer service. As a Senior Customer service rep I had to know all aspects of all cards with Discover Financial except business accounts.

2006-2010 eBay, Inc. Draper, UT

Proactive Fraud (High Risk Accounts)

Responsibilities include using tools and filters to go through eBay listings to determine if they are set up for the sole purpose of committing fraud.

Ending listings that appear to be potentially misleading to fellow eBay members but may or may not have been created to defraud the member.

Keep up on weekly trends of groups or individuals seeking to defraud other members and the company.

2004 American Express (Kelly Services) Salt Lake City, UT

New Accounts/ Rep 1

Confirm information was complete and accurate. Used several tools including Credit Reports, Direct Web, Fast Data etc. and called each customer to confirm information submitted.

Education

1990 to 1994 Portland State University Portland, OR

English Literature and Computer Science double major.

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