Customer Service Operations Manager
Resume:
PROFESSIONAL SUMMARY
Dynamic leader with over a decade of proven success at Cara
Nursery, enhancing operations through staff development and risk management. Expert in vendor sourcing and problem-solving, I've driven customer service excellence and facility management, achieving significant cost reductions and efficiency improvements. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
EXPERIENCE
Operations Manager
March 2011 - February 2024 Kurt Weiss / Angel Plants, Dix Hills, N.Y.
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
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Managed the daily operations of multiple departments to maximize efficiency.
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Developed talented team, participating in hiring, coaching, and performance management processes.
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Maintained professional working relationships and promoted open lines of communication with staff.
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Implemented strategies to reduce waste and improve resource utilization throughout the organization.
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Collaborated with IT professionals on developing automated systems for streamlining workflow processes.
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Organized workflow processes to optimize efficiency and productivity of operations staff.
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Identified areas for improvement within the organization's current operations structure.
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Communicated respectfully with leadership and staff to provide competent service.
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Relayed information between staff to quickly convey routine instructions.
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CONTACT
ad4o65@r.postjobfree.com
Bay Shore, ny 11706
SKILLS
• Customer Service
• Staff Development
• Vendor Sourcing
• Risk Management
• Problem-Solving
• Building and Facility Management
• Warehouse Operations
WILLIAM FOX
Operations Manager
December 2000 - February 2011 Cara Nursery, Elmont, N.Y.
• Prepared staff work schedules and assigned specific duties. Ensured compliance with all applicable laws, regulations, and policies across the organization.
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Created an environment of open communication between departments that improved collaboration among teams.
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Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
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Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
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Developed and implemented effective strategies to reduce costs while maintaining quality standards.
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Developed talented team, participating in hiring, coaching, and performance management processes.
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Managed the daily operations of multiple departments to maximize efficiency.
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Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
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Maintained professional working relationships and promoted open lines of communication with staff.
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Monitored customer feedback and implemented changes as needed to enhance service quality.
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Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
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Developed and maintained relationships with customers and vendors for successful project completion.
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Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
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Ensured effective communication among staff members by providing training when necessary.
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• Resolved conflicts between employees and departments. Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
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Adhered to corporate standards and regulations, encouraging safe and efficient operations.
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Tracked company inventories and ordered new products to replenish equipment levels.
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Conducted regular walkthroughs and inspections of company facilities to verify adherence to safety standards.
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Maintained accurate inventory records while ensuring optimal stock levels at all times.
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Identified opportunities for increasing productivity through increased automation or other strategies.
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Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
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• Evaluated operational costs and identified areas of improvement. Manager
April 1982 - June 1999 Arcadian Gardens, Farmingdale, N.Y. Buyer
January 1992 - June 1999 Arcadian Gardens, Farmingdale, N.Y. District Manager
March 1993 - June 1999 Arcadian Gardens, Farmingdale, N.Y. Evaluated existing systems and technologies regularly to make sure they are up-to-date with current best practices.
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Established work schedules, ensuring job tasks were effectively assigned and completed properly.
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Oversaw and approved the ordering of necessary operational supplies and equipment for grounds, maintenance, and housekeeping.
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Worked with human resources regarding employee recruiting, hiring and terminating.
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• Prepared staff work schedules and assigned specific duties. Ensured compliance with all applicable laws, regulations, and policies across the organization.
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Demonstrated and supported continuous improvement and growth mindset.
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Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
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Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
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Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
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Developed and implemented effective strategies to reduce costs while maintaining quality standards.
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Generated purchase orders and maintained accurate records of all procurement transactions.
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Negotiated and finalized purchase orders with suppliers, ensuring best quality, price and delivery terms.
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Monitored deliveries from suppliers against agreed upon timelines while also managing expectations of internal customers.
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Developed strong relationships with vendors to ensure timely completion of projects within budget.
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Managed day-to-day operations of the company's inventory system in order to maintain accurate records of stock levels.
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Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
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Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
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Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
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REFERENCES
References available upon request
Contact this candidate