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Customer Service Sales Representative

Location:
Birmingham, AL, 35216
Posted:
March 31, 2024

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Resume:

Thomas M. McDaniel III Phone: 205-***-****

**** ******** **** **** *** B E-mail: ad4o63@r.postjobfree.com

Vestavia, AL. 35216

Summary of Successfully employed in the Hospitality and Telecommunications

Qualifications Industry with over thirty years of valuable client, vendor experience and expertise.

Self-starter with the ability to take on new tasks and follow them through to

completion.

Employment

The Upper Deck

June 2019 – October 2023

Day Bartender and opening person in charge.

Responsible for checking in food and beverage orders. Day bartender, cash and credit processing.

January 2018 – March 2019 ADT LLC Pelham, AL

Small Business and Residential Sales Representative

-Responsible for prospecting and selling new accounts on a commission only basis.

Maintained existing accounts to ensure high quality customer service and exceed

customer expectations. Current Alabama Electronic Security Board of Licensure

expires on 12/31/20. License #20-14047. Exceeded all ramp up quotas and received

each and every available bonus. Experienced in the daily use of Salesforce, Callidus

and Concur.

April 2013 – January 2017 Future Eco Solutions Irondale, AL.

Sales Manager

-Internet based environmentally friendly chemical company. Responsible for

creating, adding and maintaining sales data base for new chemical company.

Included background checks for all existing and new customers to ensure compliance

with Federal DEA regulations. Increased business an average of ninety percent

year over year during my employment.

September 2007 – 2014 Bright House Networks Birmingham, AL.

Direct and Inside Sales Representative

- Responsible for sales, trouble shooting, customer service, routing troubling calls

and billing of residential and business customers. Conduct onsite promotions and

customer relations at marketing events.

January 2005 – September 2007 The Veranda Birmingham, AL.

Manager/ Bartender/ Waiter /Kitchen

- The Veranda Restaurant is a twenty year old, white table cloth restaurant located in

Birmingham. I worked primarily as front waiter and then Manager to ensure high

service standards to include day to day operation. Scheduling of all employees, opening

and closing, deposits etc. Creating menu and wine list, developing POS and purveyors.

July 2003 – January 2005 Metro Grill / Make Sense Corporation Helena, AL.

Manager

- Hired to keep quality and service standards high while sale of restaurant was in process.

- Liquidate inventory and equipment.

- Accepted manager position with parent company, “SIDEWINDER PRODUCTS”

managing commercial, industrial and automotive tool inventory, logistics of

International and domestic import and export receipt and delivery, all warranty,

customer service and sales to large retailers and end users.

.

January 2001- July 2003 B&A Warehouse Birmingham, AL.

Manager/Bartender

- On/Off site catering and beverage sales.

- Oversee venue for fundraisers, wedding parties, business meetings and seminars.

- Menu planning, staffing, ordering, preparation, implementation and execution.

- Ensure customer satisfaction. Increase revenue over previous years.

1995 – 2001 AT&T Communications Birmingham, AL.

Sales and Telecommunications Specialist

- Sale of communication and data products to medium and large size customers.

-Certified in sale of local, long distance, phone systems, DSL, T-1, web hosting, LAN,

WAN, Internet services, network monitoring, virus protection, fire walls, intrusion

detection as well as cellular and small business products.

- Point of contact to arrange and conduct audio, video, and data conferencing.

- Consistently met and exceeded company initiatives, objectives and job requirements.

- Recipient of several AT&T Spirit Awards, AT&T Local Legend Award for two years.

- Received numerous customer and company commendations.

1993 – 1995 Economics Laboratories Birmingham, AL.

Territory Manager

- Sale, installation, service of cleaning products and restaurant equipment to the

Hospitality industry.

- Recipient of the Pinnacle Award 1994 and 1995 for exceeding sales goals. Took

territory over at 60% of budget and closed first year at 128% of budget.

- Onsite testing of water samples to determine best product for maximum performance

and economy.

1991 – 1993 Lakeside Cove Restaurant and Bar Pell City, AL.

General Manager

- Hired to design, build, license and open 5500 square foot restaurant and bar. Worked

closely with Pell City officials and Chamber of Commerce to ensure licensing and

success of lakeside establishment.

- Responsible for acquisition and termination of employees, setting menus, cost control,

P&L, and setting up purveyors.

- Set up computer cash register systems and initiate checks and balances to ensure proper

accounting and inventory control.

- Hired construction foreman and crew, supervised all aspects of construction to ensure

compliance of building codes, ABC laws and health regulation.

Education

Jefferson State University 1985-1986

University of Alabama Birmingham 1984-1985

Shades Valley High School 1980-1983

Personal and professional references furnished upon request



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